Tuneful, your affordable dream hair.30 Days Free Return Policy.
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Is tunefulhair.com legit?
tunefulhair.com (tunefulhair.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
Terrible shipping times. My tracking number was generated 2 days ago and they still havent dispatched anything. It says 3-5 days delivery its been 3 already and no wig has been shipped. This is for my birthday wig I need my wig asap.
Reply from tunefulhair.com2026-03-05
Hi, friend
So sorry for the inconvience.
We sent you 2 tracking numbers for the package, the latest shipping information is on the second tracking number, and I have sent you the tracking link through email.
Your package was shipped out 2 days ago, and it is on the way to your country.
I will inform our shipping agent to process your order first.
Hope you have a sweet happy birthday.
If a company won’t pay for return shipping for a defective, damaged product they sent you, that just proves they don’t even stand by their own product. I’m out $32 to ship it back and I don’t even trust that they are going to give me a refund. I wouldn’t risk buying from this company. It’s poor quality hair and their refund policy favors them and screws over the buyer. I think all of their good reviews are incentivized, given by “wig influencers” in exchange for free product. The fact that they have no bad reviews and all of the photo reviews look like instagram photos should have given me a clue. The wig they sent me is extremely over processed and feels like straw. Just touching it pieces of hair fall out because it’s just breaking apart because it’s so over-processed. That’s petty bad when straight from the factory with all the silicone they put on it and it still feels that bad! It’s also all ratty and snarled right out of the bag! A brand new wig shouldn’t look like it was used to play tug of war with a dog right out of the package. I wish I could attach photos. Major quality issue. Their return policy has no provision for quality issues either. They only have a policy for returns if you decide you don’t want it for “no reason” so they expect you to pay for return shipping! Even if it’s because they sent you a bad product! And they want me to label the return as a “gift” valued at less than $10 and said they will refuse the return if I don’t, so there will be zero protection for the value of the product for me if something happens during shipping.
Also, it’s a blend, not 100% human hair! This blonde wig is full of black “hairs” mixed in that are 100% plastic.
Answer to their ridiculous lie of a reply. Why is this the only blonde wig out of the 20+ I’ve purchased that is over processed and damaged? Answer: They are lying, counting on people being ignorant to how wigs are made. Blonde wigs shouldn’t be different in quality compared to other colors. This is because wig factories bleach ALL hair to 613 blonde, and then use textile dyes to dye the hair to the final desired color. They just throw all the hair in a big vat of bleach until it’s all the same 613 color. Because all hair is different and lightens differently. They would have to watch and monitor every single hair bundle individually to bring it to the desired color otherwise, which is obviously too time consuming and costly. So for them to say that a wig is dry because it is blonde is a lie. If that were the case all wigs would be dry because they all start out blonde. They want to assume their clients are ignorant about wigs and how they are made so they can lie to us. Another process is stripping part of the cuticle with acid so the hair doesn’t mat because it isn’t remy hair. This wig is like this because they either stripped too much cuticle, left it in the bleach bath too long, or both.
Reply from tunefulhair.com2026-03-05
Hi, friend,we are so sorry that you don't like the wig.
The wig you chose is an ombre ash blonde wig, and the hair needs to be bleached into blonde, then we add color on.
Tuneful offers a 30-day no reason return policy,if you don't like the hair,we can help you process the return.We asked the return package to be marked as gifts is becase we don'y hope it be held by custom when it arrives and cuased extra fee .
We are truly sorry for that.
I will inform my colleague to check your email again and help you out ASAP.
I initially received my wig, the quality was OK and after trying to work with the hair I requested to return the wig and ask for a refund. I was told that they would offer me $25 as a discount and after I refuse that and just initially ask for a full refund, I was told they would give me other discount towards my next purchase I still have not been given a return address of the wig has been packaged up for about going on a week or so now and they’re still no address will not ever purchase from them again be careful of their practices. I have to go through steps with my bank and order to receive my refund.
Reply from tunefulhair.com2026-03-02
Hi, friend.
We are so sorry for this inconvience.
Tuneful hair offers 30 days no reason free return policy. You can return the wig within 30 days after it is delivered.
My colleague offered you partical refund and a discount is becase you the return process usually takes 2-3 weeks and some of the return packages were held by custom so we hope you can consider keeping the wig.
We are truly sorry for that.
My colleague has sent you the return address and will help you process the return.
We will send you the full refund ASAP.
Customer service for tracking was good, but I asked for a custom wig and they said they would do it, they sent me a regular wig on a regular cap I asked for 1b roots on a small cap. wig was 200 dollars, it is not full human hair either. I took the hair out the pack it was super hard so I had to wash it before wearing it, it was matting up so bad I told them and all they could offer was 15 dollar discount on a 200 dollar wig, not a offer to send another wig that is actually fully human hair. very disappointed and will not be ordering again.
- Response to your response tuneful: I did email you all and told you all that I was not satisfied with my order and all you could offer me was 15 dollars when the wig was 200 dollars. so that is not a true statement, the moment I emailed you all and stated my concerns something should have been done whether it was a full refund or a new wig.
Reply from tunefulhair.com2026-02-22
Hi, friend, so sorry for replying to you late.
We do wig customization for free and we are truly sorry the customized wig didn't fit you.
But we promise all of our hair on our website are 100% human hair , you can do a professional human hair test (you can find tutorials on YouTube) , if it was not 100% human hair , you can contact our after-sales service to get refund of 3 times the order amount . May you can find some tutorials about how to conditon the wig , how to use hair for long time , quality is one side , how to maintain it is also important , any problems you can back to us , we will be always here with you
I just sent a review several days ago about Tuneful Hair fraudulent practices! I cancelled my order and requested a full refund after waiting 9 days for the hair. i notified pay pal after not receiving a refund and filed a claim. I was immediately reimbursed and forwarded an email to this merchant to show the order was cancelled via pay pal. Although the Merchant was advised, the hair was still shipped with a delivery date set for today. Im not going to accept the order to avoid being billed because i did not make another purchase with this company! I’ve already notified pay pal about this unauthorized purchase and will have to follow up with my bank as well! Wow, this place is thirsty!
Reply from tunefulhair.com2026-02-22
Hi, friend
So sorry for the inconvience.
The package was shipped out before we got your notice that you want to cancel it.
The wig you chose takes 3-5 days of crafting, and we are very sorry for keeping you waiting.
You can check if you like the wig when you receive it,if you don't like it, we will help you process the return.
We are willing to send you an extra discount for your next order, hope you can feel better.
This company is fraudulent! i ordered a wig on January 28th, 2026 and was told it would take 3-5 business days. i’ve been in touch with them numerous times to check on my order and was initially told my order was sent to their factory for processing and to allow a few days for shipping. After waiting several days for a response, i reached out numerous times and was told the item would be shipped immediately but they lied and have continued with their excuses and promises after 9 days! I notified paypal and cancelled this order! Do not order from this company because they’re only thirsty for payments but not timely delivery! They really lost out on a good customer! So sad!😭
Reply from tunefulhair.com2026-02-08
Hi, friend.So sorry for the shipping delay.
The wig you ordered is a sepcial customise wig, which takes 3-5 working days to process. And I just checked with our factory, your wig will be shipped out by Monday.
We are truly sorry for that. We will inform our shipping agent to process your order first when it is shipped out. And we are willing to send you some compensation for this inconvience. Hope you can give us another chance.
I placed my order and it came 3 WEEKS LATER! I ordered an HD lace and got a regular transparent lace wig. Wig was suppose to be pre plucked and it WAS NOT! Paid about $160 and first offered me $15 refund and later $35, to avoid a full refund. According to the emails they told me they don't pre pluck for ready to wear and returns are not easy as stated on their site. Still waiting on the return to reach and my full refund. Will update!
On the other hand I shopped at Megalook and they are a much better option. Wig came as described.
Emailed customer service the same day I received it, took pictures and sent and the person said " this hair looks brown are you sure you didn't switch the hair" all in an attempt to not accept fault.
Reply from tunefulhair.com2026-02-08
Hi, friend
So sorry for this inconvience.
I just checked the email record, the hair looks brown in the first pic you sent us is because you were standing under a yellow light. In the new pics you sent us, the hair color is natural black.
The wig we sent you is an HD lace wig with slightly plucked hair, since some of our clients don't like the hair to be plucked too much.
If you don't like the wig, we can help you process the return.
Hope you can give us a chance to help you solve the issue.
I only ordered this wig because one of my favorite influencers rocked it so well . I’ve placed my order for my wig on Tuesday the 27th . It’s been at least 5 business days & I still don’t have any shipping details. Customer service sounds like a child ! Very unprofessional! I’m a small influencer & I will be making a video about my experience.
Reply from tunefulhair.com2026-02-03
Hi, friend. We are truly sorry for this inconvience.I just checked with our warehouse and your wig will be shipped out within 48 hours, and you will get an email for the tracking number after that. Please check our emails so we can fix this issue for you.Hope you can give us another chance.
Tuneful never disappoints!!Wig are always soft,full and easy to style.The lace blends easily and the wig is really durable,it lasts for a long period of time.
This is not human hair and when you report it to them or leave a negative comment they tell you they will refund you if you change your review. This was the worst wig ever did not look as advertised and its a blend. It shedded so bad cant hold a curl and quality is horrendous
Reply from tunefulhair.com2026-01-12
Hi, friend,I am so sorry I didn't find your order by your name. Could you please email us at [email protected] about your order,so we can help you out?
We promise all of our wigs are 100% human hair.
Some blonde color wigs may look more vibrant than natural-colored hair. But we never add any synthetic blend to the wig.
There are a lot of videos on YouTube to teach us how to test human hair. Please check it.
https://www.youtube.com/results?search_query=how+to+test+human+hair+with+synthetic++hair
I ordered an Ash Blonde wig, 13x6, 30in body wave from this company (Tuneful). The hair texture does not feel 100% human. It has a synthetic texture. Also, I wanted to style this wig with a deep part on the side. That’s impossible with this wig because there’s not much parting space. I spent $200 dollars and I’m extremely disappointed. Especially after doing research 1st and seeing so many positive reviews. I’m going to tell the truth, I’m not sure if it’s just their colored wigs, being this is my 1st, and last, order. But the quality is not good and I will not buy from this company again.
Reply from tunefulhair.com2026-01-06
Hi,friend, We are so sorry that you don't like the wig.
The wig you ordered is a blonde colored wig. The hair needs to be bleached to blonde, then we will color the hair again.
The blonde color may look more vibrant than natural-colored hair. But we never add any synthetic blend to the wig.
We promise all of our hair is 100% human hair.
There are numerous videos on YouTube that teach us how to test human hair. Please check it.
https://www.youtube.com/results?search_query=how+to+test+human+hair+with+synthetic++hair
As for the lace size,the wig you ordered is a 13*6 lace front wig and we have put the in side wig cap pic on our website,please check the details.
We really don't want to disappoint you,please check our email so we can help you out.
Hi, friend, we are so sorry that you are not satisfied with the wig. Could you please check our email and tell us more details ?We will help you out ASAP.
Unfortunately, the quality for blonde hair is bad... Customer service is minimal when clarification is needed...
Reply from tunefulhair.com2025-12-15
Hi, friend
We are sorry that you are not satisfied with our product.
We do have a 30-day free return policy, and we are willing to help you process the return if the wig have not been used.
This is your frist order on our website,we do cheish you as our client,hope you can give us another chance.
Could you please check our email and message so we can help you out ?
I brought the 26 inch Ash blonde received the hair in today. The density of the hair was not 250 didn’t look full like the picture. I will not be buying another wig from this seller. Very disappointed 😔 in the quality of the hair.
Reply from tunefulhair.com2025-12-15
Hi, friend
We are sorry that you are not satisfied with the wig density.
The wig you chose is a blonde highlight colored wig, the wig may look thinner than the natural color after bleaching.
We do have a 30-day free return policy, and we are willing to help you process the return.
Could you please check our email and message so we can help you out ?
This is your frist order on our website,we do cheish you as our client,hope you can give us another chance.
Tuneful Special Customise Platinum Blonde 100% Human Virgin Hair Wig I purchased on Nov 8.
Unfortunately, upon the hair salon visit for wig placement, after the stylist placed the wig, it was noticed poor density on the top of head. The density is inconsistent. Everybody noticed, after I got it placed, that it was a wig and I got remarks about it. I could tell something did not look right, but I kept quiet due to being my very first experience and not having experience in wigs. No return approved, per online store.
Reply from tunefulhair.com2025-12-15
Hi, friend,I am so sorry for this inconvience.I didn't find your order by this username, could you please tell me your order number or send us an email so we can help you out?
Never received wig and won’t help me all they do is tell me to call FedEx, this company is a scam, won’t buy anything from tuneful again
Reply from tunefulhair.com2025-12-08
Hi, friend
We have sent you the tracking information 3 times; it was delivered by FedEx on the 28th November.
Could you please check your mailbox & your front door & your yard, and ask your family or your neighbors to see if anyone has signed the package for you?
You can also call your local FedEx to confirm the exact position they delivered your package to.
Fedex tel：18004633339
If the package was lost, please ask them to open a dispute for you and inform us the case ID.
We will follow your case and help you file a claim.
My wig was delivered a month after ordering, the hair is synthetic or a master mix for sure. There were green thread strands in my wig The wig was very dry & not soft at all. While installing the wig, I noticed it is not a full frontal & there isn’t much parting space. This wig was a waste of $250! I’ve gotten wigs from amazon that were better quality. I DEFINITELY will not be buying from Tuneful again.
Reply from tunefulhair.com2025-12-08
Hi, friend
We are so sorry that you are not satisfied with the wig you ordered from us.
The wig you ordered is a blonde colored wig. The hair needs to be bleached to a blonde tone, then we will color it again.
The blonde color may look more vibrant than natural-colored hair. But we never add any synthetic blend to the wig.
We promise all of our hair is 100% human hair.
There are a lot of videos on YouTube to teach us how to test human hair. Please check it.
https://www.youtube.com/results?search_query=how+to+test+human+hair+with+synthetic++hair
This is your first order on our website,we really dont want to disappoint you.
Could you please check our email so we can help you out ？
Don’t buy your wig from here! The hair I got was so bad I really wish I could add pictures! I bought a pink wig after 1 wash the wig turned half blond. I’ve had red wigs, ginger wigs, burgundy wigs they never had this problem. The description said HD lace. Which it wasn’t. Then when I tried combing the hair I actually had to stop because of all the shedding that was coming out. Half of the wig came out I’m not even exaggerating. When I contacted them. I had no apologies or solutions which I’m VERY disappointed about. I really never complain about wigs like this but it was actually horrible and what really did it for me is that they didn’t care!
Reply from tunefulhair.com2025-11-17
Hi, friend
We are so sorry for that,
The pink wig you ordered is a blonde colored wig. First, the wig needs to be bleached to blonde, then we add a light pink color to it.
All the colored wigs will be tested before we ship it out, we are so sorry that you met the color issue.
This is your second order on our website, we really don't want to disappoint you.
We are willing to help you fix this issue ASAP, Could you please check our emails ?
The hair is trash and it’s shedding a lot don’t buy and seller don’t answer when u try to message them
Reply from tunefulhair.com2025-11-13
Hi, friend, we are so sorry for replying to you late.I couldn't find your order by this name. Could you please email us at [email protected] with your order number? We will help solve the problem ASAP.
I buyed a wig, but when i brush it it lose so much hair incredible🤯 if i keep on brushing it will be bald . Also the collpr faded after 1 time wearing it , thats not normal! Do Not Buy Here !!!!
Reply from tunefulhair.com2025-11-13
Hi, friend. We are so sorry to hear that. I didn't find an order under your name. Could you please email us with your order number? We will help you fix it ASAP. Tuneful Hair has a 30-day free return policy; you can return for a refund if you don't like the wig.
