Turo (turo.com) has a 4.6 out of 5 rating on OK.one, based on 275 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
D
Deanna · 2 reviews · Experienced 2026-08-06 ·
★★★★★
You Might? Get What You Pay For
Pros: you can find almost any car you’ve ever wanted to drive for probably* less money than you’d hoped to drive it, especially if you’re looking for a multi-day rental.
Cons: the customer service experience ranges from bad to abysmal. If your vehicle “host” has a problem with their car, there’s a high likelihood you aren’t going to hear about it, from them OR Turo. What does this mean for you, traveler? It means turning up to collect a car that isn’t available and being told by Turo that it isn’t their fault or their problem, the host wasn’t as in touch as they should have been, and if a new last minute car is gonna cost more, well that’s a bummer.
Not what you’re hoping for from a company that should be providing a better, smarter rental experience.
G
Gabriel · 2 reviews · Experienced 2026-07-31 ·
★★★★★
The truck was clean and the owner was…
The truck was clean and the owner was friendly. I will use Turo in the future.
Christian was an absolute doll. Very nice, quick to respond and help in any way. Check-in and out was the easiest I ever dealt with by using Turo. Which made the process feel like a breath of fresh air. Can’t wait to use him again in the near future.
J
Jamie L · 4 reviews · Experienced 2026-07-28 ·
★★★★★
We had a great experience with Turo as…
We had a great experience with Turo as we always do. The car was clean, easy to drive, the host was amazing and we had a great experience.
L
Louj · 1 review · Experienced 2026-08-01 ·
★★★★★
Yoshi was great with being available…
Yoshi was great with being available for communication. We had a lot of new conditions since we last used TURO, and Yoshi was patient, understanding, and helpful. LAX was overwhelming, but he literally was amazing at guiding us through, and it made returning the vehicle SOOOOOO much easier. The vehicle had perfect amount of space for our travels. We would definitely use his vehicles in future California trips!
Overall I am satisfied with Turo however, I've had horrible experiences with several rentals. I rented from silmara. The vehicle wasn't the vehicle shown in the picture. Several times the tires were bad, no a/c, 1 vehicle the windows didn't go down. The last straw with them was in dec 2025. We picked up the car, the battery light was on and there was a message on the dash about low air pressure. We went to the station and aired up. We had to put air in the tire everyday we used the vehicle. The tire went flat and battery died while my twins and I were on the toll road. We couldn't leave the vehicle, Uber/lyft couldn't pick us up bc we were in the middle of nowhere with no address. The tire went flat at 8pm. We immediately contacted the host whom read our messages and didn't respond til the following morning. Turo app kept saying we were aren't authorized to speak with a rep. When we finally got in touch with a rep at 3am, they told us WE had to pay for a tow out of pocket even though the host was completely aware of their bad tires. They knew bc they had a can of fix a flat in the backseat. The tow company kept getting the address wrong so no one came until 11am. We were on the side of a busy, high speed road from 8pm til 11am! And we had to pay for the tow out of pocket. Roadranger did check on us often. The host didn't refund and any of our money even though we lost out on 2 days of usage. (2) I rented from jwon. So I could go see my grandchildren that I haven't seen in over 2 yrs. I arrived to the vehicle for check in and was denied bc the vehicle failed inspection almost 3weeks before check in and absolutely no one informed me until the day of the trip. The only vehicles at the time were more than $500 for the time I needed so I missed out on that trip AND I couldn't get a refund on all the events I paid for, that was for my visitation. Unfortunately, I won't be able to schedule again til next year, due to work. Turo did refund my money and gave a credit for this inconvenience. With Turo, you honestly have a 50/50 chance at running into a bad situation.
G
George Barlow · 1 review · Experienced 2026-07-10 ·
★★★★★
Turo is for people like me
Turo is for people like me, with a good paying job and no credit card. Where other rental companies charge ridiculous fees and deposits, turo saves those for the higher end vehicles and longer rentals. Turo is a great way to borrow a car without a lot of hassle.
C
Cory · 1 review · Experienced 2026-07-24 ·
★★★★★
10/10 would recommend this rental!
Wilton was very good with communication, and the vehicle was everything it was advertised to be. I would 100% recommend to anyone, and would book again if I have the opportunity. Vehicle was clean, comfortable, and made our vacation a great one!
I cannot recommend Turo based on my experience.
What should have been a straightforward hire turned into an expensive lesson. Turo kept my entire deposit and simply hid behind their policies rather than applying any common sense or showing any willingness to resolve the situation fairly. Every interaction with customer service felt scripted, with no ownership, no flexibility, and no genuine attempt to help.
The most disappointing part is that I deliberately chose Turo because I wanted to support a local business instead of using one of the large international rental companies. Unfortunately, that goodwill was not returned. In the end, I paid more, received significantly worse customer service, and was left out of pocket.
If you’re visiting Hawaii, my advice is simple: use one of the established rental companies. In my experience they are cheaper, more transparent, and far more accountable when something goes wrong. Saving a few minutes or trying to support the local sharing economy simply wasn’t worth the risk.
Based on my experience, I won’t use Turo again and wouldn’t recommend it to anyone considering a rental in Hawaii.
H
Haze · 6 reviews · Experienced 2026-07-28 ·
★★★★★
Always a good time using turo
Location and host are great and I can pick up late and return later or early
W
Wade Nelson · 1 review · Experienced 2026-08-07 ·
★★★★★
Worst experience I’ve ever had in customer service
experience was extremely disappointing\. I changed my email address, and because of that they were unable to confirm my rental\. Despite the fact that I never received the vehicle, they refused to refund more than $1,000 that I had already paid\.
I did not get the rental car, and I did not get my money back—all because of an email change\. That is completely unacceptable\. The lack of flexibility and customer service was shocking\.
I will never use this company again and would strongly caution others before booking with them\.
The vehicle was clean, well-maintained, and exactly as described. The pickup and return process was quick and easy, and the customer service was friendly and professional. Everything went smoothly, and I would definitely rent from them again. Highly recommend!
As the owner of Orderly Elegance, a professional organizing and move in service based in Nebraska, we travel often for client projects across the country. Turo has become our go to for reliable transportation. The booking process is simple, the vehicles have always been exactly as described, and it’s made business travel so much more convenient than traditional rental cars. We especially appreciate the flexibility to choose larger vehicles for our team and supplies or smaller vehicles when it’s just one or two of us traveling. Whether we’re traveling for work or with our family, Turo has been a dependable option every time. We highly recommend it and will definitely continue using it for our travels.
