Tyler Tool (tylertool.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
m
mark · 3 reviews · Verified · Experienced 2023-05-24 ·
★★★★★
trying to return tool
one wright tool one wrong tool my computer does not like your ups label return will call to figet a label sent to me
Reply from Tyler Tool2023-06-05
Hello Mark,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We are sorry to hear that you received the wrong tool and that you are having trouble printing the UPS Return Label. We would like to reach out to you directly to further assist. Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Had and issue with one of the two tools I bought. They rushed out a replacement and sent a return label for the faulty on. Too easy and great Customer service!
Reply from Tyler Tool2023-06-01
Hello Aiello,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We are sorry to hear that there was a previous issue with your order but are happy to hear that we were able to correct it for you. Tyler Tool strives to provide its customers with exceptional service, and great products. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
B
Ben Mora · 5 reviews · Verified · Experienced 2023-05-26 ·
★★★★★
Decent discount & free shipping!
I always check out the emails to see what they are offering, I-fortunately am lucky to own a variety of tools so I’m either looking for something I do not have or are replacing. Must be good discount and free shipping or I’ll pass.
Reply from Tyler Tool2023-06-01
Hello Ben,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
J
Jay · 2 reviews · Verified · Experienced 2023-05-24 ·
★★★★★
All the parts did not come in the box.
Reply from Tyler Tool2023-05-30
Hello Jay,
We appreciate your business, and we are very sorry for your recent experience with Tyler Tool. We apologize that your order was missing items upon arrival. After carefully checking, we understand that you have already called in to be assisted by a member of our Customer Care Team. If we could be of further assistance, please feel free to reach out. Again - Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
D
Don Brown · 1 review · Verified · Experienced 2023-05-23 ·
★★★★★
Very pleasant experience
Very pleasant experience. Order was immediately shipped and received in couple of days. It is always great to deal with West Coast firms.
Reply from Tyler Tool2023-05-31
Hello Don,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery, and Tyler Tool strives to provide its customers with exceptional service, and great products. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Excellent fast shipping and received the package item right when we needed to use it. Our other same exact model was old and getting tired...
Thanks Tyler Tools
Reply from Tyler Tool2023-05-30
Hello David,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
j
jose guerra · 1 review · Verified · Experienced 2023-05-18 ·
★★★★★
Order was shipped in one day didn't…
Order was shipped in one day didn't expect such quick service. Was easy to put together.
Reply from Tyler Tool2023-05-30
Hello Jose,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. And we are happy to hear that there were no problems with putting your Pressure Washer together. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Hello Peter,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Hello Brian,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Very good price. Shipping was surprisingly fast with appropriate status updates along the way. This was a very positive buying experience that beats Amazon. I will buy here again, give Tyler a try you’ll be impressed.
Reply from Tyler Tool2023-05-24
Hello Bruce,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery, and Tyler Tool strives to provide its customers with exceptional service, and great products. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Hello J,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
C
CM · 1 review · Verified · Experienced 2023-05-10 ·
★★★★★
Great prices
Great prices, selection and fast shipping! Thanks.
Reply from Tyler Tool2023-05-22
Hello CM,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
V
Victor · 4 reviews · Verified · Experienced 2023-05-09 ·
★★★★★
I ordered an item from Tyler Tool on May 9, 2023
I ordered an item from Tyler Tool on May 9, 2023. The item was a Black and Decker Alligator pruning saw (electric). Unfortunately, however, I received a Dewalt drill kit. The Dewalt box had my invoice with the right item (i.e. Alligator) but wrong product. I then sent Tyler Tool an email and included pictures of the product. I waited 2 to 3 days, but no email reply! So I then called the offices in GA and got a reply. I received from the caller a PDF of a tag that I need to send the drill kit back and was told that the Alligator pruner would ship. I got it 2 or 3 days later. I have yet to use the product, but plan on doing it on Memorial Day weekend. So why am I writing this review/feedback? When I saw this product online, the purchasing choices were rather limited. Obviously both Amazon and Walmart carried the product. Other companies offered them, but the item was sold without a battery. Tyler Tools offered the battery and the price was the same as Amazon and Walmart. I am not an Amazon or Walmart fan and will not order from them. I try to support smaller businesses, and I felt that I was helping Tyler Tools out. However, here are the reasons on my disappointment with Tyler Tools:
1) I did not receive a reply to my email ever.
2) the shipping of products should improve. That is, when I received the wrong product (Dewalt drill kit) and lopper (correct product), neither item was in a separate box. The items were shipped exposed to the nature of the product. The problem with that is that when it is left outside one's door, they are easy targets for theft! Also, the lack of a separate box makes the product more vulnerable to damage while in transit. Maybe it is an economic decision by Tyler Tools to keep costs down, but the risks of damaging goods while in transit do increase. So there has to be a happy median to come to.
I do want to point out that I was not upset when I received the wrong product. I know mistakes happen.
This is why I am rating my experience low.
REPLY TO TYLER TOOL
I have read Tyler Tool's reply to my original post. Their Customer Care department did reach out to me and I have no doubt that they are sincere in their apology. As I mentioned previously, I understand totally that mistakes happen. I just mentioned things that I found could improve. I will continue to support smaller businesses over big box/Amazon/Walmart. I will still look at the specials Tyler Tool holds and the info they send via emails. Thank you. Victor
Reply from Tyler Tool2023-05-19
Hello Victor,
Thank you so much for taking the time to share feedback on your most recent experience with Tyler Tool. We would like to apologize for not responding to your email, this is due to us not receiving it. We would like to reach out to you directly to further assist with your concerns. Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Thank you for providing us with this feedback, as it helps us to further improve the overall Customer Experience. Again - Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Tyler Tool did great but Makita dropped the ball on the 36v chain saw. It came with an Oregon chain instead of a Makita chain, and they included a 100cc container of bar and chain oil which doesn't even fill up the reservoir in the saw. The oil is lighter than typical bar and chain oil, and they don't provide specs with any meaningful info, so they want to sell the recommended Makita bar and chain oil in 100cc containers @ $8.50 per bottle. I didn't expect to take out a loan to use this saw. Actually haven't used it yet. Studying my options on b&c oil before proceeding. I only have dozens of Makita cordless tools. Very disappointing, Makita.
Reply from Tyler Tool2023-05-18
Hello Chris,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We are sorry to hear that there was a problem with your order. We would like to reach out to you directly to further assist. Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
D
David W Smith · 2 reviews · Verified · Experienced 2023-05-08 ·
★★★★★
Troy Built string trimmer.
The gas trimmer I purchased is a great quality product and it was far less expensive than similar trimmers that I was looking at. Tyler Tool was prompt on the shipping and I received the trimmer on time and undamaged.
Reply from Tyler Tool2023-05-17
Hello David,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery, and Tyler Tool strives to provide its customers with exceptional service, and great products. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Hello Mike,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Item (power washer) arrived damaged. Box was not damaged so I have to assume it was shipped that way. Promptly returned as per instructions and item was received according to the tracking info. Did not receive any acknowledgement from the company, however, that they had received it. Called to confirm receipt and to find out when the replacement would be shipped. Was told it was being processed, that it takes 48 hours. They could not give me any assurance, however, that it would be shipped within that time frame. When I asked if I could cancel as I could get the item on Amazon at a time certain within a few days was told I could not cancel because the request was being processed, that I would have to wait until I received the replacement to request a new return
Update: Company has since allowed me to cancel
Reply from Tyler Tool2023-05-17
Hello M. McCrate,
We are very sorry to hear about your recent experience with Tyler Tool, and that your order arrived damaged. We would like to reach out to you directly to further assist. Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
J
Jay · 1 review · Verified · Experienced 2023-05-13 ·
★★★★★
Great prices on Dewalt tools
Great prices on Dewalt tools. Item came just as described. Super fast shipping.
Reply from Tyler Tool2023-05-15
Hello Jay,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery, and Tyler Tool strives to provide its customers with exceptional service, and great products. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
Very satisfied with Tyler tool product and delivery.
First time buying from Tyler tools. Competitive price on a Honda generator. Good overall customer experience and delivery was without problems and on schedule. I would not hesitate to deal with this company again if I should need another product.
Reply from Tyler Tool2023-05-11
Hello Anne-Marie,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery, and Tyler Tool strives to provide its customers with exceptional service, and great products. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
R
Roger C · 6 reviews · Verified · Experienced 2023-05-03 ·
★★★★★
Porter Cable 20 Volt Grinder
On time good price just what I wanted
Reply from Tyler Tool2023-05-10
Hello Roger,
Thank you so much for taking the time to share feedback on your recent experience with Tyler Tool. We appreciate the feedback, and we appreciate your business. Again – Thank you!
Tyler Tool Customer Care
[email protected]
1-877-427-6866
