TYMO specializes in developing innovative hair styling tools (Hair Straightener, Flat Irons, Hair Dryers). Established in 2019, TYMO brings together refined design, manufacturing, worldwide fast shipping and sincere post-sales services. TYMO offers the best to create naturally glamorous looks with diversified possibilities!
Written by the business, not verified by us.Tymobeauty (tymobeauty.com) has a 4.4 out of 5 rating on OK.one, based on 262 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers love how incredibly easy and efficient the hair styling tools are, noting that they significantly reduce daily styling time and create beautiful long-lasting curls. People frequently mention the exceptionally high quality of the products and how smoothly they glide through thick hair without causing any hair damage. Some reviewers were not happy with the customer support team when trying to quickly resolve urgent product issues or process unwanted returns. Consumers mentioned frustrating difficulties with securing proper full refunds and being expected to pay expensive shipping costs for sending defective items back.
Auto-generated from all reviews of this business. For reference only.This is honestly the best hair tool I have ever owned! I have long hair and it works amazingly. It doesn’t tangle, and my hair holds a curl for days! I have never gotten better results. It’s so easy to use and I can do my whole head in 15 minutes or less. It used to take me at least an hour!! If you don’t have one, get one today!!!!
Horrible customer service. Product broke in my hair and burnt my scalp. All I had it for a few months and I've only used it a handful of times. I called customer service. And it was gifted to me for mother's day. So therefore I don't have a receipt or where it was purchased from. But being their product they should be a little bit more concerned about replacing it or about what's happened to my head. Horrible horrible product please do not purchase!
Hi Lisa , We are deeply concerned to hear about your experience. Your safety is our absolute top priority, and we sincerely hope your scalp is okay. We apologize if our initial customer service response made you feel unsupported. The reason our team strictly asks for an order number or proof of purchase is so we can authenticate the product and trace the specific manufacturing batch for an immediate safety investigation. Since this was a Mother's Day gift and you do not have the receipt, we highly recommend asking the gift-giver which specific platform they purchased it from. Once you have the proof of purchase, the issue can be properly addressed through the original authorized purchasing channel. Best regards, TYMO Team
SCAM ALERT - DO NOT ORDER Ordered and never received it. Customer service ghosted me when I asked for a refund. It's been 10 weeks and still no money back. Zero support. Feels like they just take your money and disappear. Waste of money and time. 0/5
Hi Louise , We are incredibly sorry for the extreme frustration you have experienced. Waiting 10 weeks for an order and feeling like you were ignored is completely unacceptable, and we completely understand why you would feel this way. Please know that TYMO is a legitimate global brand, and we would never intentionally take your money or ghost our customers. If your refund request went unanswered, it is highly likely that our replies were routed to your spam folder or there was a system error on our end. However, we take full accountability for this communication breakdown and the delay. We absolutely want to make this right and process your refund immediately. Could you please reply to this message with your order number, or email our support team directly at [email protected]? Once we have your details, we will look into this right away and get your refund sorted. Best regards, TYMO Team
I got the Tymo Airbeam and am VERY disappointed. It only blows air from one side of the brush and it blows the hair off of the bristles, making styling impossible. The brush also tangles in the hair very easily. It does not live up to its advertised qualities AT ALL. I'll be returning it, even though they don't make it easy.
Hi Karen, We are so sorry to hear that the Airbeam has left you feeling so disappointed. We completely understand your frustration when a new tool doesn't work as effortlessly as you had hoped. We would love to share a little bit of context regarding the design. The Airbeam is intentionally engineered to blow air from only one side to create a focused, directional airflow. This mimics a professional stylist's technique of blowing air downwards along the hair shaft to smooth the cuticle and reduce frizz, rather than blowing hair in all directions. To prevent the hair from blowing off the bristles and to avoid tangling, we highly recommend working with smaller sections and maintaining a firm, steady tension as you glide the brush down. You can see these techniques in action in our detailed tutorial video here: https://tymobeauty.com/blogs/tutorial-video/how-to-use-airbeam. We also hear your concerns about the return process. Because we are a global brand, cross-border return logistics can sometimes feel cumbersome, but we always strive for full transparency. You can review our complete return policy and step-by-step instructions right here: https://tymobeauty.com/policies/refund-policy. If you need any further assistance navigating the return, or if you'd like more personalized styling tips should you decide to give it another try, please feel free to email our support team directly at [email protected]. Best regards, TYMO Team
Purchased a Tymo stylux pro , received an item that is defective , the temperature CAN NOTbe set . Contacted the company to return , they sent me an email basically to tell me to keep the item ( a defective one) and I will get a $15 credit . I requested AGAIN to send it back I would pay for the shipping NO REPLY . Have sent several emails no reply . Item was shipped directly from China . I guess they have no location in the US unlike they make it look . DO NOT trust this company . The worse experience and a defective product Order 2776790 I have sent at least seven emails no reply . I don’t want a replacement I want to return and receive credit
Hi Kristal , We are incredibly sorry for the immense frustration you have experienced. Receiving a defective Stylux Pro and then being offered a $15 credit is absolutely not the standard of service we strive for, and we completely understand your anger. We want to sincerely apologize and clarify what likely happened here: it appears our initial support agent completely misunderstood the severity of your situation. A $15 partial credit is an alternative option we sometimes offer for general return requests to help customers avoid costly international return shipping. However, for a genuinely defective item where the temperature cannot be set, our policy is a hassle-free, free replacement under our 1-year warranty. We would never ask you to keep a broken tool for $15, nor should you have to pay to return a defective unit. We also apologize for the missed emails; it is possible they were caught in our spam filters, but we take full accountability for this communication breakdown. Regarding our shipping, while we are a global brand with a US presence, we occasionally dispatch inventory directly from our overseas manufacturing hubs when our local US warehouses run low on stock to ensure orders are fulfilled. We absolutely want to make this right and restore your trust. Could you please reply to this message with your order number, or email us directly at [email protected] with a brief video showing the temperature control issue? Once we have your details, we will immediately help you process the free replacement. Best regards, TYMO Team
I had purchased one of the curling tools less than a year ago, and the tip broke off. Since I loved the curling iron so much I decided to open up a case with Support not only did they quickly respond. They also replacing my item after answering a few questions, they were polite and professional.
I am in love with this company. I bought a Tymo flat brush, that works wonders for my frizzy hair. Not only straightens your hair super fast but gives it a natural bounce. Perfect for your early morning routine.
I had placed an order, the original package was not delivered. I requested a refund and was originally told no I could not receive refund, so they sent a replacement. I took the replacement to the USPS as a RTS/refused package and I have yet to receive my refund. I have emailed and got vague response. I have called and been transferred to voicemail, and I have attempted to chat but it is a robot. I am highly disappointed in the companies management of customer services. I am without a product and without my funds. Disappointed is an under statement.
Hi Tima , We are so sorry for the immense frustration you have experienced with this order and our customer service channels. We completely understand why you feel so disappointed being left without your product and your funds, and we sincerely apologize for the difficulty you had reaching a live agent. We want to get this resolved for you right away. Regarding your delayed refund, we want to gently explain that when a package is simply refused or marked as ""Return to Sender"" (RTS) via USPS, it unfortunately falls outside of our standard Return Merchandise Authorization (RMA) process. RTS packages often experience significant tracking delays and are not automatically flagged by our warehouse upon arrival, which is why your refund hasn't been triggered yet. We absolutely want to make this right and ensure you get your money back. Our management team is ready to step in and manually process this for you. Could you please reply to this message with your order number, or email us directly at [email protected]? If you happen to have any drop-off receipt or tracking update from USPS for the refused package, please include that as well, as it will help us push your refund through immediately. We look forward to fixing this for you. Best regards, TYMO Team
I ordered a hair dryer and was scammed. It says it shipped out but it's been sitting in a warehouse for over a week now. Do not get scammed like I did.
Hi Valerie, We are so sorry for the frustrating delay with your hair dryer! We completely understand why seeing your package stuck in a warehouse for over a week would make you feel this way, and we are here to help clear this up immediately. Please rest assured, you have not been scammed. There are usually two common reasons for this kind of delay. Sometimes, when a package reaches a major international transit hub, the courier's tracking system can experience a lag, meaning the package is actually still moving even if the status hasn't updated for days. Alternatively, your order might be temporarily on hold at our dispatch center. Occasionally, our system flags an order if we need to confirm a more detailed shipping address, or verify the correct region-specific plug for your device before we can safely release the package. Could you please double-check your inbox (and spam/junk folder) to see if you received any emails from us requesting this clarification? We absolutely want to get your hair dryer to you as quickly as possible! Could you please reply to this message with your order number, or email our support team directly at [email protected]? Once we have your details, we will look into this right away and get your order moving. Best regards, TYMO Team
I bought mine very scared I was gonna get scammed but desperate to find a tool that could curl my natural crazy frizzy curly hair. I just wanted a soft curl like everyone else makes. This tool changed my life! Saves me so much time, I don’t burn myself, and I get amazing curls from it! My daughter has very straight hair and never holds a curl but our tymo curls her hair and it holds! We love it and fully recommend it!
Absolutely fabulous product!! I have thick wiry and frizzy hair and I’ve never been able to style it myself. I’d been going to hairdressers weekly for a blow dry and curl. I am saving a fortune in weekly hairdressing costs. The Tymo curler is above all expectations and I guarantee you’ll love it too, as it’s so easy to use, with zero effort. Thanks Theo you’ve made a real gem!!
Delivery experience: 1/5 stars I ordered the CurlPro and provided my correct address. The first package was delivered to the wrong address. As I was outside talking to my neighbour, a car pulled up where a man brought the package days later from the delivery date. The man handed me the parcel. The box was ripped open and the flyers/catalogue inside was crushed. TYMO kindly sent a replacement it had gone to that same wrong address. Don’t understand when clearly my address is present when placed the order but the second package was also delivered same wrong address by 4PX courier, marked as "left at safe place". Courier was no help. I have security cameras, high fences and a parcel letterbox, so it should not have been left out. Both TYMO and the carriers are not taking responsibility. TYMO offered a refund instead of fixing the delivery method. Very disappointing service and I cannot recommend ordering to Australia until they guarantee signature-required delivery. I always keep my small purchases in their original boxes. With this order I can’t, because the CurlPro and its box was ripped open. Because of the experience, I tried the CurlPro once only. Customer service was polite but unable to resolve the delivery issue.” However, I was offered a refund. From my experience there’s no guarantee it will be received at their end.
Hi Ivana , We are incredibly sorry for the absolute delivery nightmare you experienced. Having not one, but two packages misdelivered, and receiving a damaged box is completely unacceptable. We completely understand why you are so frustrated with this experience. Please allow us to sincerely apologize for the extremely poor service provided by the local 4PX courier. While we rely on international carrier partners for Australian deliveries, the courier's failure to utilize your secure letterbox and repeatedly delivering to the wrong address falls far below the standard we expect. We are actively reporting this specific local dispatch route to our logistics team for investigation. We also truly appreciate your feedback regarding signature-required options. Currently, our standard international shipping defaults to the carriers' standard "safe drop" protocols, but your experience is exactly why we are pushing our logistics partners for more secure shipping tiers in Australia. We also understand your hesitation about the refund process and your fear that a return package might get lost along the way. We do not want you to experience any more stress over this. To ensure this is resolved securely, could you please reply to this message with your order number, or email our management team directly at [email protected]? Our management team will personally step in to arrange a secure and hassle-free refund resolution for you, so you won't have to worry about the unreliability of the couriers. Thank you for your patience and for bringing this to our attention. Best regards, TYMO Team
Disappointed with this straightener. I expected the teeth to catch and tension my hair like a brush, but it just glides over the top without doing much. You have to manually hold and pull your hair tight for it to work at all. My standard flat iron does a much better job with half the effort." Terrible customer service and return policy. When I reached out to return it, they expected me to pay for postage back to China, which costs over half the price of the tool itself. Their only alternative was a tiny $25 USD voucher while keeping a useless product. A reputable company should cover return postage and offer a full refund when their product fails to perform as advertised. Very disappointing experience overall!
Hi Suzy , We are truly sorry to hear that you were disappointed with both the product and your return experience. We completely understand your frustration and want to address your concerns directly. Regarding the straightener, we want to clarify that a straightening brush is structurally different from a traditional flat iron. Because it doesn't clamp the hair between two plates, it does require the user to hold the ends of the hair to create tension while brushing. This design is specifically intended to straighten while retaining your hair's natural volume, whereas a flat iron flattens it completely. However, we completely understand that this styling technique might not be for everyone, and we respect your preference for a traditional iron. We also sincerely apologize for the frustration regarding the return process. Because we are a global brand, cross-border return shipping can unfortunately be costly. Our customer service team offered the $25 USD voucher as a courtesy alternative to save you the high expense and hassle of international shipping, not to dismiss your concerns or force you to keep a product you do not love. However, we completely hear your feedback on how this felt. We deeply appreciate your honest feedback, as it helps us continuously improve our services and communication. Thank you for giving TYMO a try. Best regards, TYMO Team
Quick delivery! Feels like I stepped out of a salon. Hair is smooth and sleek and no frizz! I live in constant humid weather and this is a game changer!!! Recommended to many friends!
I am so very satisfied with my Tymo Straightener. It works in less than 5 minutes and my hair stays straight and beautiful all day!!! Thank you so much!!!!❤️❤️❤️❤️
I bought the Tymo curlpro and it is honestly the best purchase I’ve ever made in relation to hair tools. I have every type of curling tool you can imagine and have never been able to get it right. This is is just so easy and gives me perfect results every time. Don’t think about it just buy it!!!
I purchase 2 products but curl go didn’t work. He brush is highly recommend
Hi Anabel , Thank you so much for your support and for highly recommending our brush! We are absolutely thrilled to hear that you are loving it and getting great results. However, we are incredibly sorry to hear that your Curl Go is not working as expected. This is certainly not the TYMO standard, as every device undergoes strict quality checks before dispatch. It is highly likely this is a rare manufacturing anomaly or that the device sustained an unexpected bump during transit. We absolutely want to make this right for you! Since we cannot locate your exact order details in our backend system based solely on your username here, could you please reply to this message with your order number? Once we have your details, our management team will immediately verify your warranty and arrange a proper replacement or refund for the defective Curl Go. Thank you again for your patience and for loving our brush. We look forward to fixing this for you! Best regards, TYMO Team
The reason I'm giving a 1 star is because of their customer service and the delivery service they use. I ordered a product from Tymo, delivery service said it was delivered, it was not, reached out to Tymo and they told me they couldn't help unless I received a response from UniUni about the delivery. Well, UniUni only uses a chatbox that does not give any resolution to your problem. I have tried finding how I can talk to a live customer service rep and still have not found a way. UniUni has received a 1.1 rating on Trust Pilot and I know exactly why! Now I have to resort to requesting a refund from my credit card for this whole mess. I was really lookinf forward to using this product but now I will have to go with another company's similar product. In response to Tymos response, UniUni did not take pictures of proof of delivery. They took a picture of an entrance dign to my complex and a building picture exiting the complex. That is not proof. Update: Tymo has offered to replace product. We'll see if I get it this time, I requested a different delivery servicee
Hi Suzanne We are incredibly sorry for the immense frustration you have experienced with UniUni's customer service. We completely understand why you feel so let down. Since you mentioned resorting to a credit card dispute, we completely respect your decision to take that route. Please understand that once a chargeback is initiated, the resolution process is handled directly between your bank and our payment gateway, which unfortunately limits our ability to process direct replacements or refunds on our end. However, for your reference and to assist with your claim, we want to share that your package (Tracking Number: UUS67M3970340831311) was officially scanned as delivered, and the driver did upload a proof-of-delivery photo. We highly recommend entering your tracking number directly on UniUni's official website to view this photo and see exactly where the package was left. We are truly sorry that the carrier's poor communication led to this frustrating situation. Best regards, TYMO Team
Bought the Airbeam, the tool itself is good for drying but what it promises you does not deliver. I bought it to have a salon blowout style and I tried looking at the tutorial they have on their website but it is not clear and I ended up having to search youtube videos and it is still confusing. I missed my return window because I was away on a long trip. I bought it with me on this trip and only used it once. It is bulky and heavy and pretty noisy too... If you already have a hairdryer, just invest in a hot tool instead...
Hi AL , We are truly sorry to hear that the Airbeam hasn't met your styling expectations and that you found the learning process confusing. We completely understand your frustration. You are absolutely right that a multi-styler like the Airbeam has a bit of a learning curve compared to traditional hot tools. While its size and the noise level are due to the powerful motor designed to dry and style your hair simultaneously, we completely hear your feedback that it can feel bulky for travel. Since you have passed the standard return window, we truly want to help you get the absolute most out of your device so it doesn't go to waste. We highly recommend checking out our detailed, step-by-step official tutorial video here: https://tymobeauty.com/blogs/tutorial-video/how-to-use-airbeam. If you still find it tricky to use after watching, please do not hesitate to email our customer service team directly at [email protected]. We would be more than happy to provide personalized styling tips and guidance to help you master that salon blowout! Thank you for giving TYMO a try. Best regards, TYMO Team
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