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Is Ulefone legit?
Ulefone (ulefone.com) has a 3.2 out of 5 rating on OK.one, based on 502 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 14% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers deeply appreciate the exceptionally durable build, rugged exterior design, and dependable long-lasting battery life offered by these specialized mobile devices for daily use. Reviewers frequently mention that the hardware handles demanding outdoor environments very well, providing reliable overall performance and great value for money.
However, some customers also noted frequent hardware issues, mentioning that essential components like internal cameras, sensitive power buttons, or chargers stopped working shortly after purchase. Furthermore, many people experienced frustrating difficulties and unhelpful responses when attempting to resolve these technical problems through the manufacturer customer service and warranty departments.
Auto-generated from all reviews of this business. For reference only.
Ulefone Note 6, UK version black £69.99, Cheap, Chinese, Crap.
I purchased a Ulefone, note 6, on the 14th of September 2022, and it was only meant to be used as a back-up phone for my Samsung Galaxy S3 mini phone.
I only use my phones for emergency purposes.
The Network connection for my Samsung phone has been playing up since November 2025, so I decided to use my Ulefone note 6.
I had to use the Ulefone in order to stay in contact with people, I had used the Ulefone note 6, many times over the past few years and have not been impressed, so the phone has stayed in it's box, the main issue I've had with the phone was the slowness it took to connect to the internet, while trying to do a basic internet search, this would take me at least three minutes.
On my Amazon's page of the items, I've purchased, when I click on the Ulefone order, it says:
Looking for something, the web page you have entered is not functioning on their website, meaning even Amazon removed the order, because they even know it was CRAP.
ULEFONE, ARE CHEAP, CHINESE, CRAP.
Reply from Ulefone2026-03-27
Hello, if you encounter any problems with your phone, please contact our official email address: [email protected]. We will handle your situation responsibly!
I had the Armour 28 phone for 6 months then died. Tried to reset to get working, this worked for about one day then it just broke down again. Contacted ulefone they said they found a scratch on the picture and refuse to help me and said it would cost me to fix it. They didn't even see the phone personally. Avoid this company. They will not refund you. They will screw you over. The phone is a piece of garbage. Their customer service is a joke Absolutely terrible I'm stuck what this piece of crap paper weight. Typical Chinese garbage. Don't buy it. Don't trust them. Typical China garbage avoid this company. They will rip you off.
Reply from Ulefone2026-03-11
We sincerely apologize for the inconvenience. We have not been able to find your after-sales record based on the available information. Please send details to [email protected], and we will verify and process your request as soon as possible, doing our best to resolve the issue and clear up any misunderstandings.
A company that builds decent hardware but fails at accountability.
Final Update (April 15, 2026): I am updating this review to reflect that I have finally received my phone in full working order. The company has reached out with a formal apology and explained the logistics delays. While the 90-day waiting period was very frustrating, the hardware itself remains excellent. Ulefone builds some of the strongest phones on the market, which is why I will continue to be a customer. I am satisfied with the repair quality and am glad to have the device back. I hope my experience was an outlier and that their after-sales service improves to match the high quality of their hardware.
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Update : Mar 6, 2026. The company has now started the repair and informed me the device will be shipped soon. I will update further once I receive it.
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Terribly disappointing. While Ulefone is capable of producing decent hardware, their lack of accountability in handling repairs significantly undermines confidence in the brand. Ulefone makes solid phones, and I was initially impressed with the hardware quality. Unfortunately, my experience with their customer service — specifically their repair process — has been extremely disappointing.
My phone was received by their Hong Kong facility over a month ago, and I am still waiting for a simple repair quote. I was repeatedly told the process was being “expedited,” only to later learn that the phone needed to be transferred to their Shenzhen repair center — a process that is somehow taking weeks, despite the short distance. I still haven't gotten a quote as we speak. Its been over 1 month since they received my phone.
What’s most concerning is not just the delay, but the lack of clear communication, shifting explanations, and absence of concrete timelines. This level of service does not meet the standard I would expect from a device manufacturer.
In short: good products, but unreliable after-sales support.
It was necessary for my smartphone to visit the service. I live in Greece and there is not a distributor. After my communication with Ulefone I send my phone to Europe service and they replaced my screen without any cost because it was in guarantee time.
Ulefone Armor 33
So, lers talk about the phone it self.
1. Even if i just touch the sides of said phone the screen will turn on and since the power button i either broken by default or just extremely sensitive the screen will have a hard time turning back off again.
2. The power button, as i mentioned above, its either broken or really just sensitive and its mildly annoying since the I have push it 20+ times just to turn off the screen.
3. This has happened to me I don't now how many times now. But the phone as this function called "DuraSpeed" which will disable apps and there is no way of either deleting it or turning it off and yes this will also effect the alarms that you have on your phone and yes, if you try to use this phone as an alarm clock without having a backup you will be later for work, since this has happened to me because of this phone.
I have had this phone for about a month or so but let me tell you if I knew that it would do this and be this big of a pain I would never have bought it and I don't think I ever will be coming back. Once my old phone dies I will have to go out and purchase a new one since this big hunk of a brick can't be trusted.
Edit 1: I should mention this, since I did give them 2 stars and not 1, the reason for that is because of their support staff. Although I am heavily thinking about lowering it back down to 1 or if I could give them zero that might also be appropriate. But let me quickly mention this, after I woke up late because the phone had disabled my alarm clock I quickly called my boss and told him what happened, afterwards I then went to work and called Ulefone support on Sweden, we had a conversation which lead to them asking me to send the phone in for repairs which is not what I wanted, what I wanted was my money back at the time and I still regret buying this phone. So to say this, I still would not recommend anyone this phone not anything else from the company. 1 last thing, I changed the stars to 1 from 2 since I deemed it more fitting for the time being.
Reply from Ulefone2026-01-09
Hello, I'm sorry to have seen your description of the phone's situation. I need to contact you to resolve the issue. Please contact this email address: [email protected], and I will handle it for you!
I have the ulefone Power armor 19 , and I think it's the best phone what I did have until now , it's been 3 years from when I bought the phone and I am very pleased, thank you so much
My current main smartphone is an Ulefone Note 17. I have been using it for almost 2 years and it has given me a lot of satisfaction. Thanks to this experience I think that my next smartphone, whether main or backup, will be an Ulefone again
I see the ads about this phone and i did used an old version and i liked it so i really need to use the new band new version of this phone what ever the model is idc
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