We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Written by the business, not verified by us.
Is Ultimea legit?
Ultimea (ultimea.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional audio quality, noting that the soundbars deliver powerful bass, clear dialogue, and an immersive surround sound experience that enhances movies and games. Many consumers also highlight the rugged build, elegant design, and straightforward installation process which makes setting up the equipment remarkably easy.
However, some people mentioned encountering unhelpful support teams and unresolved issues when dealing with defective items, damaged packaging, or frustrating after-sales assistance. A few reviewers also experienced difficulties with product faults and delays in receiving adequate solutions for their concerns.
Auto-generated from all reviews of this business. For reference only.
So back near end of winter 2026 i was looking for a surround system and accidentally came across skywave x100 dual. Few things i didnt understand through the process like backing with kick starter but ultimea support team where only an email away and helped me a lot . When the product came last week on a thursday . The sound is the most clearest thing ive ever heard in my entire life and ive been to clubs, music events parties etc . The quality of the cosmetic material makes it look expensive because its well made . The sound is oh my cause i cant find the best way to describe it .
Reply from Ultimea2026-06-29
Thank you so much for your amazing feedback! 😊
We’re truly delighted to hear that you discovered the Skywave X100 Dual and that our support team was able to guide you through the Kickstarter process and answer your questions along the way.
It’s incredibly rewarding to know that the sound quality has exceeded your expectations and delivered such a clear and immersive listening experience. 🎬🎶 We’re also thrilled that you appreciate the premium design and build quality of the system.
Your kind words mean a great deal to us, and we’re honored that the Skywave X100 Dual has made such a strong impression. Thank you for your trust, patience, and support throughout the journey.
We hope you continue enjoying countless hours of incredible entertainment with your ULTIMEA system!
Best regards,
ULTIMEA Support Team
Very bad experience i ordered product and they dont delivered when i asking about update they told me to pay more money to get same product in the UK. Worst experience, dont gonna buy anything from them. Total disaster, I was really surprised they kept money and not delivered product and demanding more money to get same product ridiculous.
Reply from Ultimea2026-06-22
Dear customer,
We sincerely apologize for the frustration and inconvenience you experienced with your order.
Regarding the additional payment request, customers are required to select the correct shipping region before placing an order. However, we fully understand that this process may not always be clear, and we recognize the inconvenience it may have caused. Our internal team is currently working to optimize and improve this experience to help prevent similar situations in the future.
We would greatly appreciate the opportunity to review your case again and provide a satisfactory resolution. Please contact our official support team at [email protected] and include a screenshot of this review in your email. Once we receive your message, our team will carefully investigate your order and provide the best possible solution.
We truly value your feedback and hope to have the opportunity to restore your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
Update 23/06/26: They have emailed me and said they are actively trying to fix the problem and it will be fixed "within a month"! or I should just go ahead and pay in dollars and I guess just pay the bank transaction exchange fees. This just leaves me wondering how hard can it be to 1 ) fix the payment system on the EU website 2) simply add global payments to the supposed global website.
I'm based in Europe so tried to place an order on their EU website but the payment system is broken/not functional and only offers paypal(account only no guest checkout) for payment even though they say they accept card payments etc. After speaking to at least 3 different people in the same chat window over 12 hours (i say people the responses seem Ai/auto generated and don't actually address the previous messages sent by the other agents) they seemed to have no idea of the actual problem stating it should show all payment methods. went through the usual clear browser stuff and used different devices and then I was advised to just use the global/US site which does accept all payment methods but i have to pay in dollars, it shows pre vat US prices that change when addresses etc are added which doesn't inspire confidence and by doing this I would incur additional charges from my bank to cover the conversion from euros to dollars which i'm not doing and seems very unprofessional from the companies side to expect a customer to work around their website issues and pay in a foreign currency.
It's a shame as i'd spent time researching and settled on this projector, even checking it was in stock before researching it properly just to find out that they can't run a shopify website properly. I know i could buy it from a third party but that will undoubtedly cause issues if a warrenty claim was needed later and I should be able to purchase directly from Ultimea EU with a payment method that is clearly advertised on the website.
I had looked on here prior to attempting a purchase and observed that they may be lacking in their customer service department. This is PRE purchase experience so it appears they care as little about sales as after sales.
Reply from Ultimea2026-06-22
Dear Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during the purchasing process.
After further investigation, we have recently identified an issue with our website's payment system. As a result, some customers may currently only see PayPal as an available payment option during checkout. We understand how frustrating this can be, especially after you spent considerable time researching our products and preparing to place an order.
To help us resolve this for you as quickly as possible, please contact our support team at [email protected] and attach a screenshot of this message in your email. Once we receive your inquiry, our team will review your situation and provide the best possible solution to assist with your purchase.
We sincerely appreciate your patience and the valuable feedback you have provided. Your comments help us improve both our website and customer experience.
We look forward to assisting you and restoring your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
Got to be the worst purchase in history, do not buy, cheap means cheap, every 20mins sound changes to very tiny, I spoke with customer support, the offered me a lesser product. A LESSER product, doesn’t get much “lesser”, I have the system fitted into a media wall so I cannot remove. Never received any replacement, it’s just not worth it. Stick with a know, terrible product. Terrible Customer service
Reply from Ultimea2026-06-18
Thank you for your feedback.
We are truly sorry to hear that your experience did not meet your expectations. We completely understand how disappointing this must be, especially when you were looking forward to enjoying your sound system.
We would greatly appreciate the opportunity to assist you again. Please contact our official support team at [email protected] and include a screenshot of this email in your email. Our team will carefully review your case and work closely with you to provide the most satisfactory solution possible.
We genuinely value every customer and remain committed to resolving any concerns whenever given the opportunity.
Best regards,
ULTIMEA Support Team
Absolute failure of customer support. Bought an Aura A30 soundbar that suffered from massive Bluetooth defects. Even though the product has an official Ultimea Guarantee Card and a registered ID, support refuses to honor it because it was purchased from an eBay vendor, and the product is still under a 1-year guarantee. Their 'solution' to my terrible experience is to force me to buy another refurbished model from them at a 10% discount. Unacceptable customer service that does not honor their own brand's guarantee cards.
Reply from Ultimea2026-06-18
Hello Lakshmanan,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration.
After reviewing the information provided, we found that this product was purchased through a third-party eBay seller rather than through our official store or an authorized retailer. As a result, warranty coverage and after-sales support are typically handled by the seller from whom the product was purchased.
That said, we genuinely value every customer and would still like to assist wherever possible. Our support team has already contacted you via email with additional information and potential solutions regarding your case. We kindly encourage you to review that message, and if you have any further questions, please feel free to reply directly or contact us at [email protected].
We appreciate your feedback, as it helps us continue improving both our products and customer experience. Thank you for giving us the opportunity to assist you.
Best regards,
ULTIMEA Support Team
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you’re enjoying the great sound quality and that you found the system easy to set up.
Providing excellent audio performance at an affordable price is one of our key goals, so it’s wonderful to know that the product met your expectations. 🎶🔊
Thank you for choosing ULTIMEA. We truly appreciate your support and hope you continue enjoying your sound system for many years to come!
Best regards,
ULTIMEA Support Team
Hi everyone
I've recently purchased the ultimea x60.
Right from the start the opening experience was really great.
Premium look and feel.
Set up was a breeze.
Once I got to the sound I was absolutely amazed.
Dolby Atmos fantastic.
I've a Sonos surround system and I've packed it away for this
That says a lot to me.
I honestly don't know how ultimea can produce such great quality for the price.
Well done ultimea.
Highly recommend.
Reply from Ultimea2026-06-18
Thank you so much for your amazing feedback! 😊
We’re absolutely thrilled to hear that your Skywave X60 impressed you right from the moment you opened the box.
It’s wonderful to know that you enjoyed the premium design, easy setup, and most importantly, the incredible Dolby Atmos experience. 🎬🔊
We’re especially honored to hear that you chose to use the Skywave X60 over your Sonos surround system—that truly means a lot to us and is one of the highest compliments we could receive.
Our goal has always been to deliver outstanding performance and value, so knowing that the sound quality exceeded your expectations makes us incredibly happy.
Thank you for your trust, support, and recommendation. We hope you continue enjoying countless hours of immersive entertainment with your ULTIMEA system!
Best regards,
ULTIMEA Support Team
Target and ultimea did a marvelous job in getting my X70 7.1.4 dobu atmos surround sound system the me quickly and everything was great in the box also. Now as far as system as a prior nakamichi surround sound system owner which is top tier I have to say this untimea x70 system is a beast it has blown my expectation clean out of this world. I have been tickled pink with this sound system installing was an ease and sound quality really sounds like I'm at the movie theater. It's a must buy product.
Reply from Ultimea2026-06-09
Thank you so much for your incredible feedback! 😊
We’re thrilled to hear that your Skywave X70 arrived quickly and in perfect condition, and that both Target and ULTIMEA helped make the entire experience a positive one.
It’s especially rewarding to hear your comparison as a former high-end surround sound system owner. Knowing that the Skywave X70 exceeded your expectations and delivered such an immersive, theater-like experience truly means a lot to us. 🎬🔊
We’re delighted that the installation was easy and that the powerful 7.1.4 Dolby Atmos sound has impressed you from the very start. Your enthusiasm and recommendation are greatly appreciated!
Thank you for choosing ULTIMEA. We hope your Skywave X70 continues to provide countless hours of amazing entertainment.
Best regards,
ULTIMEA Support Team
I purchased a refurbished Poseidon D80, the delivery was fairly quick but when I opened the box I was thoroughly shocked. The items were pretty much dumped inside the box, wrapped in used bits of wrapping. Everything inside the box reeked of being stored in place that has a combination of dampness and smoking. One of the speakers had a full on dent, lots of marks on the sound bar, individual speakers and subwoofer. Contacting the support is a major pain, they kept bouncing me from one support agent to another. They offered me $15 to keep it and said that it's been refurbished but it might show signs of use. I rejected that offer and I looked at the product to see if it actually works, the red aux slot on the subwoofer is actually blocked, which leads me to believe this has not been anywhere near a refurbishment facility. I asked what my replacement options are and whether they can guarantee the quality of the replacement and never got a straight answer to that so they said they are issuing a return label which should be generated in 24-48 hours, which is also puzzling. The whole experience is abysmal, I have not experienced purchasing a brand new product from them but based on all that, I would never recommend a refurbished product from this company.
Reply from Ultimea2026-06-04
Dear Samer,
Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with your order.
Regarding refurbished products, while each unit undergoes thorough inspection and functional testing before shipment, we're very sorry that we can't guarantee that the cosmetic condition will be same to brand-new items. However, we are very sorry that the condition of the unit you received did not meet your expectations. Your feedback has been shared with our warehouse team to strengthen quality control procedures and prevent similar issues in the future.
Regarding the return process, due to the time difference between our customer support team and our UK warehouse, the return label may take 24–48 hours to be generated, and we also understand that waiting for a return label during this period involves a lengthy delay, and we sincerely apologize. In the meantime, the return instructions have already been sent to your email for your reference.
In addition, multiple support agents may have been involved in your case due to shift coverage across different time zones, ensuring that all customer inquiries are handled promptly and continuously. We also regret the frustration caused during your communication with our support team. A compensation offer has been provided to you, and the details can be found in the email we previously sent.
We sincerely apologize again for the inconvenience caused and appreciate your understanding. If you have any further questions, please feel free to contact us via our official support email.
Kind regards,
Ultimea Support Team
When I researched for a new sound system my criteria was it had to be wireless. My previous system had miles
of wires to connect the 5.1 setup. The Skywave X40 was the least expensive truly wireless system I found. The sound is totally awesome and the BT adds to the wireless experience. Very glad with my purchase.
Reply from Ultimea2026-06-03
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that a truly wireless setup was your top priority and that the Skywave X40 was able to meet your expectations.
It’s great to know that you’re enjoying the freedom of a wire-free 5.1 experience and that the sound quality has impressed you. 🎶🔊 We’re also glad that the Bluetooth functionality adds even more convenience to your setup.
Thank you for choosing ULTIMEA. Your satisfaction means a lot to us, and we’re delighted that you’re so happy with your purchase!
Best regards,
ULTIMEA Support Team
Bought the ULTIMEA sound bar which was easy to set up and brilliant to use. The sound quality is great. The company is also helpful and friendly would 100% use their products again and recommend them.
Reply from Ultimea2026-06-01
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that your ULTIMEA soundbar was easy to set up and has been a pleasure to use.
It’s great to know that you’re enjoying the sound quality and that our team was able to provide helpful and friendly support. 🎶🔊
Your recommendation and confidence in our products truly mean a lot to us. We’re honored to have earned your trust, and we look forward to bringing you more great audio experiences in the future!
Best regards,
ULTIMEA Support Team
ULTIMEA has one of the best customer services
They are professional and respond quickly to emails which is a requirement for online shopping
Reply from Ultimea2026-06-01
Thank you so much for your kind recommendation and feedback! 😊
We’re truly honored to hear that you would strongly recommend ULTIMEA and that you’ve had a positive experience with our customer service team.
Providing professional support and responding promptly to our customers is very important to us, so we’re delighted to know that our efforts met your expectations. 💬✨
Your trust and support mean a lot to us. Thank you for choosing ULTIMEA, and we look forward to serving you again in the future!
Best regards,
ULTIMEA Support Team
If you are second thoughts / doubts of whether this product would be worth investing your money in....please ease yourself. I was in the same boat as you are in. But I did the leap of faith and went for a refurbished Skywave X70. Although the communication was quite slow from the customer service at first, they did eventually respond and said that the delay was due to a shortage in refurbished X70 in the UK waerhouse and hence offered me an upgrade to a brand new one for far less price than the original listed price as they wanted to take responsibility for the delay. Hence I only paid a small upgrade amount and voila....I got a brand new X70 Skywave. My GOD...I kid you not guys this product is the best buy I spent for myself in my life so far. The Bass is earth shaking. Voices are so crystal clear and all my friends are so impressed that they are so gutted for going for the expensive brands' top tier products like Bose, Samsung Q series etc., In their own words 'this product is delivering better sound output in all aspects compared to their ones'. So say no more, hands down best product out there right now at a fraction of the cost you would spend for the big brands.
Reply from Ultimea2026-06-01
Thank you so much for your incredible and detailed feedback! 😊
We’re absolutely thrilled to hear how much you’re enjoying your Skywave X70 and that it has become one of the best purchases you’ve ever made.
We sincerely appreciate your patience regarding the initial delay, and we’re glad that our team was able to take responsibility for the situation and provide a satisfactory solution. Knowing that the upgrade exceeded your expectations makes us very happy.
It’s fantastic to hear that you’re enjoying the earth-shaking bass, crystal-clear vocals, and immersive sound experience. 🎶🔊 We’re especially honored that the system has impressed both you and your friends.
Your trust, support, and recommendation mean the world to us. Thank you for choosing ULTIMEA, and we hope your Skywave X70 continues to deliver amazing entertainment experiences for years to come!
Best regards,
ULTIMEA Support Team
I originally wasn’t expecting great quality because the price was very reasonable so I thought it was only going to be adequate. I am amazed at the quality this very inexpensive system produces. I will definitely endorse and recommend these products.
Reply from Ultimea2026-05-27
Thank you so much for your amazing feedback! 😊
We’re thrilled to hear that the product exceeded your expectations and impressed you with its sound quality and performance, especially at such an affordable price.
Your recommendation and endorsement truly mean a lot to us, and we’re very grateful for your support. 🎶🔊
We hope you continue enjoying your ULTIMEA system for many years to come!
Best regards,
ULTIMEA Support Team
I had a 15 year old insignia home theater system that was very outdated without any modern features like Bluetooth, ARC, eARC, or even USB input so I decided to get something a bit newer and went with the Ultimea Aura A60 system. At the $200 price point for what is essentially a plug and play system, this seemed like an easy budget option but I am honestly blown away at the sound quality and ease of installation of this system. For small speakers, this really has some incredible sound quality and I love the app support with a ton of equalizer options. I ended up having some questions regarding the app and they got back with me super quick and had some thorough answers for me as well.
Reply from Ultimea2026-05-19
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that your Aura A60 has been such a great upgrade from your previous system and that you’re enjoying both the sound quality and the ease of installation.
It’s also great to know that you’re making the most of the app features and EQ options, and that our support team was able to assist you quickly and thoroughly with your questions. 🎶📱
Your kind words truly mean a lot to us. We’re very happy to be part of your audio experience, and we hope you continue enjoying every moment with your system!
Best regards,
ULTIMEA Support Team
Surround is awesome and way better than most market systems out there. Only thing I have against it is the only being able to adjust bass and EQ settings can be more open with it and not limit the system on what it can do. I like more Bass in my music and love a deep thumb hitting hard and low.
Reply from Ultimea2026-05-19
Thank you so much for your feedback and for sharing your thoughts! 😊
We’re really glad to hear that you’re enjoying the awesome surround sound and that it stands out compared to other systems on the market.
We also truly appreciate your suggestion regarding more flexible bass and EQ control. Your preference for deeper, stronger bass is very helpful feedback, and we will make sure it is passed along to our product team for future improvements.
Thanks again for your support and valuable input! 🎶🔊
Best regards,
ULTIMEA Support Team
The Poseidon D80 is only the second set of surround speakers I’ve gotten but they blew me away compared to the speakers I had before, great quality for surround and does a great job of not making too much noise outside of the room when wanted, also has great diversity so music and films both have their own great sound profiles.
Reply from Ultimea2026-05-13
Thank you so much for your incredible feedback! 😊
We’re thrilled to hear that the Poseidon D80 completely exceeded your expectations and delivered such an impressive surround sound experience compared to your previous speakers.
It’s great to know that you’re enjoying the immersive surround quality, balanced sound control, and the versatility of different sound profiles for both music and movies. 🎶🎬
Your support and recommendation truly mean a lot to us, and we hope you continue enjoying powerful and cinematic audio experiences with your Poseidon D80!
Best regards,
ULTIMEA Support Team
I bought the Skywave 70. Everything set up perfectly. The only issue I had was I couldn’t get the subwoofer to come to the sound level I was expecting. But after contacting the tech team and after their help on ways to get the sound to what I was expecting, it works great !! This company stands behind their product and quick with their responses ! Would buy again !!
Reply from Ultimea2026-05-19
Thank you so much for your incredible feedback! 😊
We’re thrilled to hear that your Skywave 70 is now delivering the performance you were expecting after working with our technical support team.
It’s great to know that everything is set up perfectly and that you’re enjoying the improved subwoofer sound level and overall audio experience. 🎶🔊
Your kind words about our support team and product mean a lot to us. We truly appreciate your trust and recommendation, and we’re always here if you need any further assistance in the future!
Best regards,
ULTIMEA Support Team
I love my Soundbar it has amazing sound quality. My partner wants one in his room because he heard my mine. I love it. Thank you so much for making such an amazing product. ❤️
Reply from Ultimea2026-05-19
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you’re loving your soundbar and enjoying its amazing sound quality.
It’s especially great to know that it impressed your partner as well—that’s always the best compliment a product can get! 🎶❤️
Your support and kind words truly mean a lot to us. We’re so happy to be part of your listening experience, and we hope you continue enjoying every moment with your soundbar.
Best regards,
ULTIMEA Support Team
I purchased the Skywave F40 Boom. The system was easy to setup out of the box. The audio quality is excellent for the size of the speakers. The overall look and design of the system is very stylish and striking. I would highly recommend the system. The price is also a good value.
Reply from Ultimea2026-05-13
Thank you so much for your fantastic feedback! 😊
We’re delighted to hear that your Skywave F40 Boom was easy to set up right out of the box and that you’re enjoying the excellent audio quality from such a compact speaker system.
It’s also wonderful to know that you appreciate the stylish and striking design of the system, as well as the great value it offers. 🎶✨
Your recommendation means a lot to us, and we hope you continue enjoying an amazing entertainment experience with your Skywave F40 Boom!
Best regards,
ULTIMEA Support Team
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