Ultra Mobile (ultramobile.com) has a 3.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
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Eden Moody · 2 reviews · Experienced 2026-06-05 ·
★★★★★
Been a customer for a year…AWFUL.
Been a customer for a year--purchased the 12 month plan--and during this time, 3 things are making me ditch them: 1. my coverage has been awful, 2. they only sent me a text less than 12 hours before my renewal letting me know when my plan would end... which brings me to the worst 3. your account number is in fact NOT on your dashboard "for your security" - although all your personal and payment info IS - so that when you want to transfer OUT, you are *conveniently* unable to find the info you need to transfer your number out. When you call to request this info, you only get a useless AI bot. They purposefully make it impossible to transfer out. HORRIBLE dashboard that doesn't even let you change plans--only upgrade--and customer service is non-existent. Deplorable.
Reply from Ultra Mobile2026-06-07
Hello,
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
This company are doing well. And well comminicating with the client, this is good a example l went to pay phone bill in the store l pay more , while this company was thank me for payment, They mention what l was suppose to pay. I get the question which l couldnt get answer up to now. Bucause l still l dont know whom to deal with.about my phone bill .in the store l pay 88 dolla and the message from ultra say 79 which and which. Apart from commication network is good iam enjoying.
Reply from Ultra Mobile2026-05-31
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Awsome network, I have been using Ultra for close to 10 years. Recommended to me by my colleague at work, I have no regrets from the very first day I switched. I make both local and international calls with ease. It is our default family network. Will highly recommend it to anyone looking for a reliable and trusted mobile network. Give it a try!!
Reply from Ultra Mobile2026-02-10
We appreciate your long-term patronage and are so happy to hear that you've had a reliable experience with our network for local and international calls. It's great to know your colleague's recommendation led to a positive experience for your family. Thanks for recommending us!
What made this company trusted is the fact that their network is steady and covered many countries in the world. It's affordable and cheap compared to other networks. The problem with ultra mobile is their Roaming service is not working or poor. Ultra should adopt T mobile by pass data system
Reply from Ultra Mobile2026-02-05
We're happy you find our network steady and affordable with extensive coverage. We appreciate your feedback regarding the roaming service. We'll evaluate our data system to improve our services. Thanks for your review.
