Ultra Mobile

Terrible service

Not available

Great service at a very low price and…

Great service at a very low price and also very great promotions

Wider coverage and economical

Good price!!

if there’s -100star I’ll give -100star…

if there’s -100star I’ll give -100star no help at all I can’t find one of my mobile phone want to stop the service first for temporary time call customer care and she is asking me for the Imei for the phone if I have the phone why I’ll call u guys to stop the service don’t make sense at all

All good I’m happy

A) Being able to utilize dual sim…

A) Being able to utilize dual sim devices as needed with different numbers, allowing me to accurately track negative actors/perpetrators and their ai enhanced VPN products. B) In that manner, they will have to answer to both the FCC and the FTC.

Could not solve my lock out issues

Excellent service

It was really easy to rejoin ultra mobile ,I was with them , for 12yrs, foolishly I left for 1yr and it was a nightmare , so I'm happy to be back, great costumer service, reasonable plans and everything is ok again.....thank you

They have to do something about the…

They have to do something about the customer service. The representatives are hard to understand. English may not be a first language which is fine, but the comprehension is low which makes it difficult to get required support or resolve. This happens every time I call.

My Ultra Mobile Experiment

Service is slightly above average. Rate is reasonable. Customer service is non existent.

It was great

It was great, all the persons I contacted yesterday were nice and patient with me even when I didn't know how to get into the site required, Zina took time to help and directed me till I got it right, all thanks to her and Maricel, both were of great help.

Because I'm satisfied with it

Excellent customer service

Excellent customer service! My past two interactions with your representatives have been courteous, knowledgeable, and exceptionally patient. I would especially like to recognize Britney. She listened attentively, addressed all of my concerns thoroughly, and demonstrated outstanding professionalism throughout our interaction. Her excellent manner, patience, and dedication to helping customers make her a tremendous asset to your company.

Good 👍 service 👍👍👍👍👍👍

Very poor and inefficient…stay away from Ultra

Very poor and inefficient support…level2 team did not call on alternate given number and closed the with false statement that tried to reach user multiple time. Even after confirm all information correctly, they put a total lie on ticket that information not correct without giving any details what information is not correct …support team is full of inefficient person and no willingness to provide resolution for a genuine complaint ———updating below upon reading ultra’s response—— I have called that number multiple times and after getting ZERO help , forced to highlight you efficiency for others to stay aaay from ultra. If you want to resolve my issue you can contact me …refer tkt # L2- 504780…please read all details and if you can resolve the issue then only call me on number given there . Again the note from your team on that they tried to contact me multiple times , is absolute FALSE

What makes Ultra mobile great for me…

What makes Ultra mobile great for me Identifying spam calls; spam/scam calls are labeled so I don't have the headache of answering them. Thanks ultra mobile. Regards, Oluseyi Olude

Terminated Contract - Over a Mistaken Lapse of 3 Months

My mom has used Ultra Mobile for quite a few years now. She uses her phone for emergencies. The screen on her phone went out, and since they only send text messages (not sure why they even bother having an email on file...at least use it to give someone a final warning or reminder about a lapsed payment), she obviously didn't see the text about a late payment. Not saying she's not willing to take responsibility about that, but she's older, and it took her awhile to get a new phone. She overlooked, which happens. She last paid for airtime sometime in March. So with that said, Ultra Mobile has terminated her account, and she is no longer able to re-open the account, ever. Even after offering to pay for 6 months to a year up front, they won't re-open the account. Ever. What kind of business and customer service is that? Horrible! The customer service rep was very nice...after I got through the ongoing AI prompts...but said he nor any supervisor could do anything. Even after being a customer for a number of years. Be nice to hear back from someone, about this, but if I do, they'll just give me the same customer service number I called earlier, and ask AI to help me out. Complete rubbish! This is the world we're living in and most companies like this, don't give a damn!

Bad experience, unreliable, waste of time…

Did not deliver the sim card in 3 days as I was informed, I called customer service to confirm. Then I learned that Ultra mobile doesn't inform customers of delayed deliveries. Was advised to go to retail store to purchase a new plan at the same promotion price. Went to first store the prices are much higher than online. I called ultra again and this rep told me that store prices are different, would not honor the price I paid even though it was their fault the sim card was delayed by a week & the previous rep told me the prices would be the same. Told me to check prices at different stores. Wasted my time going to 4 different stores all had much higher prices than what I originally paid online. Ultra mobile is unreliable, they didn't ship sim card on time & won't honor the price I paid. Waste of my time!