Ultra Mobile

I like it that they take my payment out…

I like it that they take my payment out every month don't have to worry😀about my payment being taken out then they send me a message😀saying it was taken out

Good price and service

I was told repeatedly that my 4G was…

I was told repeatedly that my 4G was for 30 days, and my plan started 13 June 2026. On 13 July I was down to 75M and I had to do extensive travel. I still had not got my 4G for July and I had to contact Ultra a # of times (and the mobile app does not show correctly data remaining, usually requiring that one restarts the phone to get an update). I was promised about 10am on the 13th that the 4G would start at noon. Did it? NO. Then after another talk I was told 3:31pm, to match with the exact time my plan started 30 June. Did it? NO. Going into the night I still did not have my new allotment and had to forego using my phone a number of times. Now on the 14th, I finally get my 4G. The staff are always nice but that is their game: Be sweet to the customer, and even make false promises, to make up for faulty systems.ps. This is my second review from about a week after the first review for a related issue. You will see a reply from Ultra mobile below and indeed this was exactly what I got before, I responded and it is exactly the number I called to get their “better service“.

Bad overseas services

Good for use in US but very bad services overseas for roaming and data

There is no proper spam call protection…

There is no proper spam call protection with Ultra. My wife and I get over 10 calls a day. If it wasn't for the cost of the service, I'd leave.

Good service and good prices

I always found the agents to be helpful…

I always found the agents to be helpful and nice.

The charge was more than my bill was…

The charge was more than my bill was quoted and the first time they processed the autopay and it didn’t go through they immediately cut off my service. I hate it. The data is subpar as well

Two step verification outside USA fail

Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot respond "Allow." I end up purchasing a local sim. Easy solution: Ultra Mobile must also send the verification code to email.

You guys have to improve the quality of network

You guys have to improve the quality of your network, which isn't very good so far

Price interest

The team is professional and patient

C/S agent stayed with me when I had to…

C/S agent stayed with me when I had to switch from a physical sim card to an esim card. Very patient walking me the process. Service is excellent. Works over T Mobile towers.

I wish you had 8 gigabytes instead of 4…

I wish you had 8 gigabytes instead of 4 for the same price, or have some promotional times

I ordered the 15 day ultra mobile…

I ordered the 15 day ultra mobile international plan for 300 minutes talk time while I was in Germany. I could not activate the plan. Lucky I had my primary phone with me that had my mint mobile 500 minutes with me. I should get a credit for the minutes I didn't get while I was in Germany. I'm home now but never used the minutes. Won't buy that plan again!!!!

No connection at all time very bad…

No connection at all time very bad service

they helped me with getting my number…

they helped me with getting my number switched over

Ultra and Metro are worlds apart

Explain something to me. How can two companies tied to T-Mobile be worlds apart? I need T-Mobile service for the area I am in and got Ultra which was completely simple to activate and start using. Plans are cheap and great service. Okay, that’s an easy 5 stars. I needed to set up a second device but the store had no more Ultra SIMs so I bought Metro which is also through T-Mobile. Metro is cumbersome to set up, their customer support is awful, and their plans aren’t that great. Why? How can 2 companies tied to the same carrier be so far apart? I am very happy with Ultra. Do not, I repeat, do NOT settle for Metro if Ultra is unavailable!

Great Prepaid works with T mobile

Great Prepaid works with T mobile Maybe people doesn’t know free unlimited calls from USA to 91 countries “yes “ “free” I have a cousin in Spain, friends in Germany all unlimited calls for free I travel as long as I have wi fi I can call USA from any country outside USA like I’m around the corner from my house , like local call Lots of benefits No surprises Very happy customer

Above and Beyond, and a rarity these days. Like honesty, and legit, quality, old school work ethic.

So helpful. I have very late stage Secondary Progressive Multiple Sclerosis, which has caused significant brain damage. That has also come with very short term, and long term memory loss, not to mention my very irritating stuttering, (which drives me crazy, and I’d never had to deal with in my life, ever. Until it began a couple years after my diagnosis, I’m sure other’s who try to understand, and decipher what I’m trying to say) It’s also a major add on to the language/communication barriers. But that has not stopped Ultra’s customer service from going above and beyond to help me transfer my number from Mint. Only Two calls, and I’m back on the road to frustrate some more Customer service agents, lol. Im so glad I switched to Ultra. Thank you so much to the staff who helped me get where I needed to be, now being able to Use my 15 Pro Max, still with the same number, and I’m hoping all the buzz about service and the phone plan rates are spot on. Thank you all so much again😁

Ultra Mobile is an excellent company…

Ultra Mobile is an excellent company that provides users with lots of freedom. The company is fair and lenient and offers variety of phone plans for different users at different times of need. I highly recommend this company to everyone. I pray for the success and expansion of this company, and may they become dominant in the mobile market.