Ultra Mobile (ultramobile.com) has a 3.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the internet.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
C
Chuck Jr. · 2 reviews · Experienced 2026-06-06 ·
★★★★★
Have had no issues
I have had no coverage issues, update issues, dropped calls and customer service is on top of it
Reply from Ultra Mobile2026-06-29
We are glad to hear that you've had a positive experience with our service and support. Your feedback is greatly appreciated!
M
Minlin WU · 1 review · Experienced 2026-06-26 ·
★★★★★
good seven I like that
R
Ron Rothenberg · 1 review · Experienced 2026-06-23 ·
★★★★★
Took 5 hours on the phone to activate…
Took 5 hours on the phone to activate and transfer. Terrible experience.
Reply from Ultra Mobile2026-06-26
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
The service is not that good. My sim keeps deactivating for some odd reason and I have to keep restarting my phone to refresh my service. I’m not receiving my important phone calls due to the sim issue with the phone network.
Reply from Ultra Mobile2026-06-26
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the SIM card.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
I’ve been with ultra for stout 3-4 years with automatic payments from my account and for a few months I either get a message that my card has expired which is not true or that I have to do everything all over again which is ridiculous. Why would I have to every month call and give all my info again n card number since my payments were taken out of my account??????
Reply from Ultra Mobile2026-06-24
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with your payment method.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with customer service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
M
Michael Benson · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Your employees told me that a phone was…
Your employees told me that a phone was ok to use only to find out that the model was outdated and can not be used for your sim card which I paid 36.00 for,
Reply from Ultra Mobile2026-06-21
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
I am very satisfied with Ultra me services , affordable and flexible .
Reply from Ultra Mobile2026-06-29
We're so glad to hear you find our services both affordable and flexible. Thanks for your review.
D
David · 1 review · Verified · Experienced 2026-06-15 ·
★★★★★
Like everything so far but don’t have…
Like everything so far but don’t have service very well in my neighborhood
Reply from Ultra Mobile2026-06-17
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
S
Steven The · 1 review · Experienced 2026-06-13 ·
★★★★★
Reasonable price and Easy Access for…
Reasonable price and Easy Access for Everyone use
Reply from Ultra Mobile2026-06-29
We're so glad you found our pricing reasonable and access easy! We appreciate your positive feedback.
My request has not been met. My voicemail language is still in spanish but Inwant it in English because I can't understand spanish
Reply from Ultra Mobile2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with your voicemail.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Easy accessibility. Less waiting time. Quick resolution
Reply from Ultra Mobile2026-06-29
We're so happy to hear that you found our services easily accessible and that we could resolve your issue quickly. We appreciate your positive feedback!
L
Laura Amadi · 2 reviews · Experienced 2026-06-11 ·
★★★★★
I am filing a complaint against Ultra…
I am filing a complaint against Ultra Mobile regarding my phone service and their refusal to provide my transfer PIN (port-out PIN), preventing me from transferring my phone number to another carrier.
Approximately five days ago, my phone suddenly went into SOS mode, and I lost access to calls, text messages, and cellular service. I contacted Ultra Mobile several times to resolve the issue. During multiple calls, representatives attempted network refreshes and repeatedly told me to wait a few more hours or up to 24 hours for the service to return. Despite following their instructions, my service was never restored.
When I later requested assistance accessing my account and obtaining my transfer PIN, Ultra Mobile claimed they could not verify my identity. This is despite the fact that I provided personal information associated with the account, including my address and the payment card used for service. Ultra Mobile confirmed that the card information I provided was correct.
Representatives informed me that because I allegedly failed previous verification attempts, they would not provide access to my account or release my transfer PIN and that I would have to wait approximately 30 days. This is unreasonable because their verification process requires sending a code to my phone number, but my phone service is not working and remains in SOS mode, making it impossible for me to receive verification texts.
I have repeatedly requested assistance, including restoring my service, issuing a replacement eSIM, providing account access, or releasing my transfer PIN so I can move my number to another provider. Ultra Mobile has not provided a reasonable solution.
I am requesting that Ultra Mobile restore access to my account, provide my transfer PIN, investigate the service failure, and resolve this matter promptly.
Reply from Ultra Mobile2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced in requesting your account number and PIN.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
H
Human · 1 review · Experienced 2026-06-11 ·
★★★★★
AI is crazy and to get assistance…
AI is crazy and to get assistance difficult and hard due to this problem ultra mobile is not favorite for anyone.
Reply from Ultra Mobile2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
g
gbucm · 4 reviews · Experienced 2026-06-10 ·
★★★★★
Not helpful customer service
Reply from Ultra Mobile2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
888.777.0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
I would have appreciated 24-48 hours notice prior to service cut off.
Renewal online failed. Ultra says bank declined but credit union says not the case. Several days without service later, a renewal was accomplished with unnecessary inconvenience. 3 stars is generous. Transition to AI seems a bit bumpy. This process once worked well. Sadly no longer.
Reply from Ultra Mobile2026-06-11
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Very bad. I am not able to reach a live person when i call to solve an issue. That’s very very bad.
Reply from Ultra Mobile2026-06-11
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
