Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!- At UmarexAirguns.com we offer free shipping on orders of $139 or more!- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!- Look for the Great Deals links for closeouts, refurbs, and more.- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!- Have a question or need good service for your Umarex airgun?- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Written by the business, not verified by us.
Is Umarex USA, Inc legit?
Umarex USA, Inc (umarexusa.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that placing an order on the platform is completely hassle-free, while delivery times consistently exceed expectations by arriving remarkably fast and always in excellent condition. People are also genuinely impressed by the outstanding craftsmanship, authentic feel, and top-tier quality of the air guns available on the site.
However, some people mentioned experiencing frustrating issues with extra magazines occasionally jamming or breaking during standard use. A few customers additionally noted encountering missing components upon delivery or facing unexpected difficulties when trying to adjust their scopes for proper targeting.
Auto-generated from all reviews of this business. For reference only.
Gun works well. Would have been handy to have an idiot proof cheat sheet, like a half letter with 5 or 10 bullet points. I mostly ignored the manual because ive operated plenty of bb and pellet guns. Turns out HPA doesnt translate as well. For the N2 canister, i screwed it in before tightening the back screw and that was an experience... That caused other issues with the adapter N2 adapter, had to sacrifice another N2 canister to realize what was happening (plastic sliding thing behind valve was stuck, the canister released most of its pressure out of the release hole before I realized what problem was). Also, didnt realize the lever had to be pulled back to charge the canister, fairly counter intuitive. Its working great now that I figured that stuff out, both hand pump and N2 canisters are functional. I was impressed with how tight the groupings are. Some bold bullet points up front with the fundamentals for novices would be handy.
I bought the Umarex PCP Notos .22. We feed the birds and the feeders attracted some rats. I love the wildlife, but rats wouldn't be appreciated by the neighbors, so they had to go. Traps worked, but not great. What did work great was the Umarex Notos with a Goyojo Thermal scope. The built in rail makes installation simple and secure.
I'm only shooting at a max range of about 45 feet, but that enough to headshot a rat. The gun is quiet too although my dog doesn't like it - so it does makes some sound.
I was annoyed that the gun wasn't charging when I first bought it. I asked the chatbot about it and learned that, when the gun is completely empty, it needs to be cocked in order to charge. It would be nice if the instructions had mentioned that.
Also, there is a problem with the possibility of doubling loading, which can damage the silencer. I think all guns of this kind have that problem. With the Notos, I noticed there is a difference in the resistance of the trigger which can serve as a tell to indicate whether the gun is cocked and loaded or not.
Gun tech were extremely helpful im finding the right clip for my airgun. More than helpful, attentive and responsive. Some of the best customer service I ever had.
Reply from Umarex USA, Inc2026-09-03
Thank you for reaching out to us for help with your situation. We are glad to be of assistance to you! Happy shooting!
I have a Umarex ready air gen 1 have had it a few years and it has always worked for 3 or 4 times and then have to put a new kit in it then works 3 or 4 times again quits pumping air in my gun or tank , I finally sit it on a shelf for a long time thinking I had a bad compressor, I recently bought a pcp pistol and ordered 4 maintenance kits from Umarex thought maybe it would work for a pistol I have fill the pistol 3 times now I will see how long it last this time , that’s why I just give 2 stars.
Fed ex never delivered my item HERE. As usual they took it somewhere else and I tried to warn you about this lazy driver they use in this area.so I guess I can't do business with you again because I'm a poor sick person who doesn't have money to throw away.
I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing parts arrived in mail. I would have changed to 5 stars if it hadn’t taken so long and nobody informed me of the process.
The items I ordered were of good quantity and well priced. I looked other places to buy them but yall had the best prices. Delivery was fast too. No complaints. I hope to enjoy my gun many more years. Thanks guys.
Reply from Umarex USA, Inc2026-08-28
Thank you for choosing Umarex and our awesome products. We are truly thankful for your business.
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long range pellet version of the Mathew Quigley Shilo Sharps Rifle from Quigley Down Under. I'd love to see how well that turned out.
Possible even a Shell loading double barrel side by side coach gun.
Reply from Umarex USA, Inc2026-08-26
Thank you for picking up our Cowboy Rifle! It gets attention every where it goes! We like the idea of a Sharps type rifle. This would be really cool to do, but likely not easy. Maybe someday. Thank you again. Happy shooting!
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