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Events & Entertainment

Umarex USA, Inc

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200 reviews

4.3200 reviews
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About Umarex USA, Inc

Data updated
Website
umarexusa.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
32% (9/28)
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About this business

Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!- At UmarexAirguns.com we offer free shipping on orders of $139 or more!- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!- Look for the Great Deals links for closeouts, refurbs, and more.- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!- Have a question or need good service for your Umarex airgun?- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!

Written by the business, not verified by us.

Is Umarex USA, Inc legit?

Umarex USA, Inc (umarexusa.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently share that placing an order on the platform is completely hassle-free, while delivery times consistently exceed expectations by arriving remarkably fast and always in excellent condition. People are also genuinely impressed by the outstanding craftsmanship, authentic feel, and top-tier quality of the air guns available on the site. However, some people mentioned experiencing frustrating issues with extra magazines occasionally jamming or breaking during standard use. A few customers additionally noted encountering missing components upon delivery or facing unexpected difficulties when trying to adjust their scopes for proper targeting.

Auto-generated from all reviews of this business. For reference only.

What people say

M1A1 Magazine Failures

This air gun the M1A1 was delivered with a faulty magazine that was not sealing when CO2 cartridges were pierced. I had also ordered a second magazine with the purchase and that one was the same. Had to take all down to a local gun shop to have them replace all the o ring seals and they even provided spare o rings for me. Out of the box it was a horrible experience, but once these issues were solved I have been enjoying shooting it.

Komplete review

I have a bad shoulder and it hurts to cycle the gun and I didn't want to use CO2 cartridges. The Komplete fit my specification perfectly. I'm not sure how I didn't get the better scope with it but the one that came with it is good but I plan on upgrading it. Umarex claims the bottle's good for 45 shots and that's exactly what I got before the performance degraded at 25yds, the last four shots were 3rd quadrant and the pellet was tumbling.

Reply from Umarex USA, Inc2026-07-27

Thank you for picking up our Komplete! For so many people the Komplete is the answer. Happy shooting!

OK weapon, but there are better ones with much better tech support.

The weapon itself works fine, but there are problems. First off, the magazine breaks easily. There is a small plastic piece tab on the bottom that snaps off if the magazine is not slid in Perfectly. (The gun cannot be fired without the magazine; making the gun useless.) This leads me to the next issue: The instructions come in such fine print that a magnifying glass must be used to read it, plus the picture is vague and uses colors that merges the picture into the background. Finally, tech. support is totally non-existent (there no actual tech support phone number), consisting only of a sales person....who doesn't know nothin'.

Thank you for reaching out to me

Thank you for reaching out to me. I recently ordered a xtra magazine for my brand new PO8 blowback model I purchased from pyramid air. The original magazine works perfectly. I have been unable to get this extra magazine to function properly in my brand new PO8. It appears to be jamming while loading a bb. A replacement would be appreciated. Thank you for asking.

Reply from Umarex USA, Inc2026-07-27

Hey Tom, Please reach out to our service department for a service related inquiry. The review service is best used to evaluate a service experience after it has been initiated. Thank you!

every thing works good now the rotary…

every thing works good now the rotary clips aren't the greatest had to take it to 3 gun smiths to figure them out and load it once loaded that first clip has to be loaded just right or your bolt wont push in.

Reply from Umarex USA, Inc2026-07-27

The manual should have had ample instructions on how to load this style magazine. Turn the clear cover in the direction of the arrow until it stops, then insert the first pellet and the subsequent pellets as you turn the clear cover back around.

I purchased the Notos gen 2 .22 pcp air…

I purchased the Notos gen 2 .22 pcp air rifle. I had to wait for the item to be in stock but I was so impressed with the gen 1 I was going to buy another until I read about the gen 2. It was worth the wait. Your guns are extremely well designed and very reasonably priced. Thank you!

Reply from Umarex USA, Inc2026-07-23

Thank you for choosing our Notos. We know you will be happy with it. Happy shooting!

I was promised a umarex Hammer 50 cal…

I was promised a umarex Hammer 50 cal base model I got the receipt that states that it was supposed to be the hammer I was buying instead I got a 177 cal pellet pump that I didn't order. You false advertisement got me to buy something that was not the real item. I got the screenshot of the advertisement and the offer I paid for. So im not happy with your false advertising I am planning on reporting that to the better business bureau about your scam you got me for. I would not report it. If I was sent the correct item.

Reply from Umarex USA, Inc2026-07-27

This review is concerning (subject matter) a purchase on another e-com platform. This customer's actual experience through our website was cancelled due to an issue with the address.

Delivery was fine. The product had some kind of a problem.

My air gun, or magazine, for my air gun (or both) were not able to fire a projectile.

Reply from Umarex USA, Inc2026-07-21

There is a chance the magazine was not aligned properly with the backing plate. Please reach out to our service department at 479-646-4210, ext 7 M-F between 8:00 AM and 4:30 PM Central Time or email [email protected]. Thank you.

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