About Umarex USA, Inc
Data updated- Website
- umarexusa.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 32% (9/28)
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About this business
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!- At UmarexAirguns.com we offer free shipping on orders of $139 or more!- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!- Look for the Great Deals links for closeouts, refurbs, and more.- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!- Have a question or need good service for your Umarex airgun?- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Written by the business, not verified by us.Is Umarex USA, Inc legit?
Umarex USA, Inc (umarexusa.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently share that placing an order on the platform is completely hassle-free, while delivery times consistently exceed expectations by arriving remarkably fast and always in excellent condition. People are also genuinely impressed by the outstanding craftsmanship, authentic feel, and top-tier quality of the air guns available on the site. However, some people mentioned experiencing frustrating issues with extra magazines occasionally jamming or breaking during standard use. A few customers additionally noted encountering missing components upon delivery or facing unexpected difficulties when trying to adjust their scopes for proper targeting.
Auto-generated from all reviews of this business. For reference only.What people say
The URX komplete is poorly designed the…
The URX komplete is poorly designed the barrel twist it’s not stable I do not recommend this product to nobody not worth $200 do not waste your money buy something better
Reply from Umarex USA, Inc2026-07-21
The Komplete is designed to shoot the most common pellet weights chosen by airgunners(12-21 grains in .22 caliber). Extremely heavy pellets, or, conversely, extremely light pellets will likely not be able to stabilize. Likewise, with airgun slugs, a diameter in the 0.2165-0.217 will be ideal, with weights 23 grains and lower. The same can be said for .177 caliber. Stay within the bell curve of pellet weights and avoid the extremes.
The gun i purchased was junk
The gun i purchased was junk. I was able to fire only 3 pellets and thats it. Jammed constantly. Tried to return for refund but they would charge me shipping and 15% restocking. They did pay for shipping if I wanted it repaired. As soon as they received the gun back I was issued a refund. It was all a big run around for a Chinese piece of crap.
great gun
great gun. a bit of difficulty finding a bore laser to fit tight to zero my scope but thats not on umarex. 3 rats deactivated right off the bat
Reply from Umarex USA, Inc2026-07-20
Thank you for choosing our Origin pellet rifle. Good luck with those rats!
the service was excellent—they were…
the service was excellent—they were really attentive to my needs. I would definitely recommend it.
Fun Quality Pruducts!
The web site is very easy to use. That's great for us old guys! The company kept me informed on every step of my orders progress. The co2 rifle, the BB's, the oil and applicator are all of the highest quality. Now the fun...shooting this rifle is friggin amazing, especially in full auto mode. The experience is off the chart!!!
Reply from Umarex USA, Inc2026-07-20
Thank you very much for choosing Umarex. We sincerely appreciate your business and your loyalty.
Amazing products
Quality products, great customer service,I really satisfied.
Reply from Umarex USA, Inc2026-07-20
Thank you for choosing Umarex! Happy shooting.
I ordered the wrong magazines
I ordered the wrong magazines. I reordered the 10 ct mags; however, I'm paying a 15% restocking charge and shipping charge. Something is wrong with this picture??
I realize it's an entry-level Airsoft…
I realize it's an entry-level Airsoft pistol but the accuracy is incredibly bad, and it has a unreliable feeding system
Quick and easy
Quick and easy. Had what I was looking for.
Reply from Umarex USA, Inc2026-07-20
Thank you for choosing Umarex. We sincerely appreciate your business.
Instructions on loading BB's was…
Instructions on loading BB's was inadequate. The set screw that goes in the bottom of the magazine is impossible to screw in. When inquiring about help, this is the answer I got "We do not have an exact video made by us but you can find videos on YouTube."
Reply from Umarex USA, Inc2026-07-20
In general, this and other magazines made like it require the follower to be pulled down below the loading port. On some magazines you will need to hold the follower down for the whole procedure and on other magazines you can push the follower tab over so that the follower will stay down for loading. If you are referring to the CO2 screw as the set screw, the threads are drilled in line with the body of the magazine. Do not over tighten the screw.
Company was very easy to work with
Company was very easy to work with, with fast shipping and product was very well built!
Reply from Umarex USA, Inc2026-07-20
Thank you for choosing Umarex. We are truly grateful for your business.
You make excellent products great…
You make excellent products great quality I'm happy to be an owner of one of your 22 caliber Gamo swarm gen 3 air rifles.
We have tried to get the order and for…
We have tried to get the order and for some reason our info keeps changing and gets cancelled ,would appreciate a phone call with a representative to straighten out the problem.
good product very fast shipping
Their website is very clear and…
Their website is very clear and organised, and the item I purchased is really fun to use and excellent quality.
Reply from Umarex USA, Inc2026-07-17
Thank you for choosing Umarex. We sincerely appreciate your business.
So far
So far, so good! It is certainly quiet...and accurate.
Reply from Umarex USA, Inc2026-07-15
Thank you for choosing Umarex! We sincerely appreciate your business.
The magazines for the kcomplete are…
The magazines for the kcomplete are prone to jamming, even with UMAREX pellets. This is most unsatisfactory.
Reply from Umarex USA, Inc2026-07-15
Auto indexing magazines like the ones used on all of our PCP airguns can jam if the user short-strokes the charging handle when advancing to the next shot. In this scenario, the pellet probe will leave the magazine allowing the next pellet to advance into place. If the charging handle is pressed forward, even slightly, it might be enough to dislodge or partially dislodge the pellet from the magazine. Always move in dilberate, full-length motions when opporating an airgun with this style of magazine.
Very helpful
Very helpful, and very knowledgeable about their products. I've already killed 2 big King Mackerals and a Mahi, and pissed off a bunch of tree huggers. Great stuff!
Able to ship to Hawaii in just 3 days
Able to ship to Hawaii in just 3 days. The merchadise is functional with no damages.
Reply from Umarex USA, Inc2026-07-15
Thank you for choosing Umarex and our great Smith & Wesson replica!
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