We’re founded in 2012, Shenzhen, China. UMIDIGI is for those that expect more from their smartphone than a run-of-the-mill experience. It is here, where the art of technology and life convene. We're committed to focusing on premium products, differentiating innovation, achieving technological breakthroughs, bringing the latest technology to consumers and striving to realize dreams for people.
Written by the business, not verified by us.
Is UMIDIGI legit?
UMIDIGI (umidigi.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
UMIDIGI = very unreliable and untrustworthy company
Anybody who trusts this company on recent offered phones will be - and this is sure, whatever UMIDIGI states here or anywhere else - be lured in a very long (in my case two months) preproduction time and after that chaos in delivery. In my case - and there is documentation here - I should wait until start of february 2020, that would be 4 months from order to delivery. Meanwhile twice the dispatch was cancelled. When talking to them, they find unreliable excuses or do not answer at all. I'm now waiting another 14 days that my order is cancelled. Excuse me: what reliable undertaking does that? As long as they find stupid costumers, they will continue their unfair and unprofessional practises.
Lies, lies and lies, that is only what you can get
Lies lies and again lies. That all what you can get from Umidigi - waiting more than tho months to ship my order, "we will ship unil 22 November" We will ship your order unitl 30 November" .... bla, bla, bla...
I do NOT recommend this compay!
Reply from UMIDIGI2019-12-10
Dear Tomas,
Beside that we are really sorry for your inconvenience, hereby we must firmly reject your accusation. We always share that information available at the moment.
Please note, the UMIDIGI F2 was in pre-sale until the first week of December but it’s already being shipped. Unfortunately we faced some unexpected barriers (Hong Kong riots, Google’s slow work at providing the GMS verification etc.), so we could start shipping of the UMIDIGI F2 at least 3 weeks later than originally planned. We’re trying to do our best to dispatch every order as soon as possible. If you paid your order in October, it will be shipped this week, if you paid your order on 11.11 or later, we can dispatch your F2 from the second batch, in the seconds half of December. If you earlier received a tracking number but its status is cancelled now, you’ll receive a new tracking number as soon as possible. We can assure you, all paid and not cancelled orders will be shipped out as soon as it’s physically possible. Please try to be a bit more patient.
Sincerely yours, UMIDIGI
I purchased A umidigi F1 some months ago it was bought on on pre-order direct from theUmi store I was delighted for the phone but after about 9 months it developed a fault of the microphone phone cutting in and out sometimes it would work for a day or so then I would get no response from the microphone. This was bought through AliExpress and I followed there there complaints procedure which normally is excellent but in this case had no response.from the Umi store l then approached Umi technical departments and explain the fault to then and suggested that I had the phone phone flashed to see if this would solve the problem I have this done at my local phone repair shop but it didn't solve the problem the answer to this was you must get in touch with the seller I have had several email contacts with them trying to get them to honour the warranty without any sensible solution to my problem. I think this is a good product when working correctly it just seems impossible to get the warranty honoured and I would advise any future purchaser to be aware of the problem that I have had
Clive Thomas
I was so stupid to buy an F2 on Ali Express. Umidigi does not read or answer anything. I payed on October 14th and they still did absolutely nothing. maybe they ship somewhere net year??? I want to cancel and with me lots of other customers. this is a really bad company. when I payed shipping date was November 1st. what a bad joke - this company. I am a customer and not an investor. and that phone? other sellers now sell 5G with android 10 and 8-256. for less than usd 100.
Confirmed liars: - Be aware!
email two weeks old: - they did not send me my purchuased pruduct - phone F2, see their answer below... and it is not their first lie, they were promising to ship product for more than two months but never send it!
I will never purchuase another product with Umidigi within my entire life and as well I will not recommend it to anyone.
!!! BAD, VERY BAD COMPANY !!!
---
Fennie @ umidigi.com commented:
Hi,
Sorry for making you wait a long time. The F2 begun to ship now, because the HongKong event, there will be a delay in updating the tracking number, but you will receive the tracking info before Nov 30th.
Thank you
---
Today no shipment was made, again...
Reply from UMIDIGI2019-11-30
Dear Steve,
We are sorry for your inconvenience again and I list the known facts again.
1. The UMIDIGI F2 has been being shipped since 22nd November started with the oldest and express shipping orders.
2. Our warehouse is located in Hong Kong and the HK riots make the logistics much more difficult which causes unexpected delays but not any loss of shipments.
3. AliExpress transfer any payments to the seller only after buyers confirmed the delivery. Furthermore, you can cancel your non-shipped order anytime and get a full refund. So even if we were that bad company, we have no reason to lie, we could never benefit from selling anything, then not ship it.
4. UMIDIGI and its predecessor UMi have been making and selling Android smartphones since 2012, we are not a new brand on the market, we already manufactured and shipped hundreds of thousands of smartphones and other accessories through the past years. "Liars" can never stand so long.
Even if you cancelled your order, you'll see a lot of happy F2 users soon because we always ship that we were paid for.
Sincerely yours, UMIDIGI
I am a big Umidigi fan and my previous phones are from Umidigi. A month ago I ordered the Umidigi F2 from the official umidigi store. Everything was fine and i did receive a tracking number. I found out later the tracking number referred to an address in an another country! After inquiry i got a new tracking number. Suddenly without any further notice they cancelled my order and without any reason. I recently received a small envelope with this new tracking number. In the letter there was a metal piece. A big joke? I have send them several emails asking why? I got an standard reply quoting that all mails will be replied within 48 hrs but still no reply. I got my money back even though i wanted a umidigi F2. Why it was cancelled i do not know. I bought Umidigi F2 with extended warranty but they did not bother to send a F2 but cancelled my order. Not a trustworthy web store!
Be aware of fake reviws here!
I ordered F2 on Aliexpress more than 60 days ago (yes it was pre-order), but I was promised that the will send phone withing no more than 50 days. After 60 days I i had no product and nothing has been shipped so I extended processing time for another 10 days - as it was promised to send phone at least within that date - but no phone has been shipped and no informations provided.
- EDIT: their reply is LIE - no one get even tracking number, they send nothing to anyone...
Only I can see are promo/deals campaigns, promo photos, new product and etc., but reality seems to be that they are only collecting money and no real products are made!
Reply from UMIDIGI2019-11-28
Dear Tomas,
We are sorry for your inconvenience. Please note, the F2 is our first smartphone with Android 10 system (and one of the first Android 10 phones built with MediaTek SoC), and its final optimization had some unexpected difficulties. However, its shipping has been started on 22nd November but we need 1-2 weeks to dispatch all the pre-ordered, more than 22-thousand handsets. I can assure you, your order will be dispatched as soon as possible.
For your information: AliExpress holds all payments and releases them to the seller only after the buyers have confirmed the delivery. Our (or any other sellers') AliExpress store can not collect money in advance since that's technically not possible. Now you can guess that, it is our major interest to ship every order as soon as possible and it makes zero benefit to delay them.
Sincerely yours, UMIDIGI
this company is terrible. they do not answer mails. no guarantee, no shipping ordered goods. never again.
Reply from UMIDIGI2019-11-28
Dear Jan Hollestelle,
We reply all inquires sent us on the following page: https://www.umidigi.com/emailUsList.php?act=list&support=1
If you need any information, please contact us there, and you'll be replied within 24-48 hours.
We ship every order as soon as the ordered item is in stock. Pre-sale items are not in stock on the day of order since they are not yet in production.
You can read about our warranty policy on the following page: http://www.umidigi.com/page-newguide.html
Kind regards, UMIDIGI
terrible aliexpress communications, 40 days ago i was told there was a 30 Day presale for umidigi F2, i had to read on the internet that October orders (Umidigi F2)Will ship nov 25th still nothing! No response from umidigi after 28 days, i have been very polite to you but you seem to give zero about your customers!
You have so many complaints abt communication, On aliexpress and facebook!! maybe Update customers with some info/statements on your social media regarding products and why you havent sent Them, that would be a good start instead of ignoring 1000’s of People!
Ignorance in its finest form
Wont even accept refund, though you first texted me that you would instant refund!
22/10 first and last support message from umidigi on aliexpress:
“Dear my buyer,
Thanks for choosing UMIDIGI Official Store.
Have you noticed that UMIDIGI F2 is pre-sale item? We have to remind you again about that. UMIDIGI F2 will be in stock in ***30 days.*** (not Met in any way by umidigi) We will shipped out according to the ordering time.Hope you can wait for it.
If you don’t want to wait for it , would you mind canceling order with reason“The order processing time is too long” or “I want to cancel this order instantly”. *********We will process for you ASAP.***** (was canceled for 3 days before i decided to give Them another chance, and continue with the order)
Thanks for your understanding.
Best wishes,
UMIDIGI Official Store”
*edit*
I am quite sure I never wrote on your facebook page and i have been scrolling through umidigi official page serveal times, A day. you post nothing but marketing contests, and nothing regarding your product status, so How come you claim This?
And while we are at it, i preordered for 199 dollars, two weeks later you have it on special sale for 177$, i ask you for the reducer Price due to This offer, either cancelation or partial refund, no response.
Reply from UMIDIGI2019-11-26
Dear Mathias,
First of all, we are sorry for your inconvenience. However, some of your statements are simply fighting with the facts.
1. "i was told there was a 30 Day presale for umidigi F2" - Actually we have never told that. We promised only that, shipping of the F2 is going to start in the second half of November. It started on 22nd November.
2. We have started the shipping on 22nd November, but we have more than 22-thousand orders, that's not possible to dispatch all of them on the same day, we need 1-2 weeks to dispatch all the pre-ordered F2 handsets. We have never promised that, all orders will be shipped on 25th November since that's not possible.
3. We shared an update on our facebook page and actually you even commented that post.
4. We can assure you (and all the other buyers), unless if you cancel it, your order will be shipped to you as all other paid orders. Unfortunately we can't reply thousands of messages asking the same since that's another, physically impossible thing.
Sincerely yours, UMIDIGI
Worst brand ever. I had an UMIDIGI S, lot of adware, malware preinstalled, no way to be removed. Very slow and also Mediatek, of course the smartphone stopped working after overheating with normal climate conditions. NEVER BUY ANY UMI OR UMIDIGI DEVICES. THEY SPY ON YOU AND DELIVER MEDIATEK PROCESSORS, WHICH ARE THE PARASITES OF THE SOCIETY.
Reply from UMIDIGI2019-11-25
Dear Dave,
We are sorry for your inconvenience. Please note, the UMIDIGI S as some other models released in 2017 was based on UMI OS which had pre-installed some third party applications installed as system apps. Those apps had no adware/malware behavior originally but only after they received some updates from Google Play Store or from their own servers. So those are third party apps NOT developed and managed by UMIDIGI. We never spy on our users and you have no evidence proving that statement! In order to solve this issue, we released a simplified software version without those third party apps pre-installed. The simplified version is available here: https://community.umidigi.com/forum.php?mod=viewthread&tid=16494
Only the UMIDIGI Z1 Pro (its second edition), C Nnote 2, S, C2 and S2 Pro were released with UMI OS, all the earlier and later models are based on stock (clean) Android without bloatware or any kind of harmful software content. We keep using stock Android and we have never received any complaints about adware/malware related to our stock Android phones.
MediaTek processors are highly competitive in their price range. I suggest you to improve your knowledge about the performance of MTK SoCs. There are many tests and comparisons available on the internet.
Sincerely yours, UMIDIGI
Paid and waiting over 2 months for Umidigi F2, no shipment, no response, nothing. Be aware of FAKE reviews here!!!
As you can see even most of the reviews here are fake - see for 99 % here it is first and only review here and all comments are almost the same.
Edit:
OK, I will wait for shipment a few more days as you say. I find no information about shipment day, then i may change this comment based on actual situation. But i wrote you few messages on Aliexpress and no reply yet.
Reply from UMIDIGI2019-11-15
Dear Tomas,
The UMIDIGI F2 is in pre-sale now (and that's clearly advertised) but its shipping is going to start in a few days. All pre-ordered and paid handsets will be dispatched, without exception but if you can't wait anymore, you can cancel your order anytime, and you'll get a full refund. If you have any questions, you can contact our customer care on https://www.umidigi.com/emailUsList.php?act=list&support=1 and usually you'll be replied in 24-48 hours.
About the fake reviews accusations: Do you really think that, we've registered 10k+ users here only for writing fake reviews? Sorry but even if we were that scammer company (of course, not), how could we done it? Please think it twice before formulating false accusations. Actually, that's the guilty behavior, not our activity at managing pre-sale campaigns.
Sincerely yours, UMIDIGI
Horrible customer service, they won't reply to any enquiries ever, delivery is like a lottery (most likely you will not get anything). Buy and forget everything else, they don't care about customers at all. There is a reason that Umidigi rating on Aliexpress is 96. Stay away from this scam.
Reply from UMIDIGI2019-11-12
Dear customer,
We are sorry for your inconvenience. Please note, new products being sold in pre-sale are not available at the moment and sometimes can be shipped only weeks after you paid your order. That's why it's called 'pre-sale'. However, our AliExpress stores always ship all the paid orders as soon as the purchased goods are available, without exception.
Our customer care is available on https://www.umidigi.com/emailUsList.php?act=list&support=1
If you contact us there, you will be replied in 24 hours. Just try it.
Sincerely yours, UMIDIGI
I bought a wireless earphone on Ali express and the service was super bad...I message each time you all didnt respond. Even now I message you all....you all wouldnt respond...hopefully you all will take action on this !!!!
This is the cheapest and value for your money phone that everyone should buy. That's where I went wrong. I bought it and that's when the nightmare begins. The sound gave problem and Umidigi refused to honour their warranty. Their customer service is the worst I ever encountered. Don't buy things just because it's cheap. Might as well donate it to charity.
DO NOT BUY!!!! very bad service, i buy an umidigi, the phone was working fine but it break in 15 day, my phone is still under warranty, but umidigi won't change my phone, they tell me to contact the seller and the seller won't change my phone, he as buy it from umidigi official store on amazon
Initially delighted with this phone but IT DIED! I really liked this phone and thought it was great value. Then the screen went black and stayed black. No amount of reseting worked. I went onto Umidigi support and went through their fault description questions and they had the EXACT list of symptoms that were affecting my phone: leading to their reply that I had received a faulty unit. I do not believe that I am cursed - so there must be a high level of faults in the batch or the basic manufacture. Having spent the time that it was working getting everything to my liking and taking photos that I wished to keep I am quite p***ed off.
OUKITEL
Zumub
Blue Tomato
Tooled-Up.com
Shopmarlow
Xoopah
Floaro
Sparktray