Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
Written by the business, not verified by us.
Is United Regions Van Lines legit?
United Regions Van Lines (unitedregionvanlines.com) has a 3.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 34% give 1 star; The business has replied to 41% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-09-05.
The movers were incredibly efficient and reliable. They showed up on time and worked hard to get everything packed and moved as quickly as possible. I had a lot of heavy furniture and some fragile items, but they handled everything with care. I was really impressed by how organized they were—they labeled all of my boxes and made sure that nothing got lost or damaged during the move. The team was also super friendly and made the entire process much more enjoyable. I couldn’t be happier with the service and will definitely be using them again for my next move.
Wish there was a way to give negative stars. Before trusting this company, go to the Facebook group "United Regions Van Lines is not a company you want to do business with." So wish I had visited this page before hiring them. Took 16 days to move my stuff 2,000 miles. They upcharged me when they came to pick stuff up. When it was delivered, they wanted to put everything in the garage and leave it instead of taking it to the room where it should be as they promised. I received damaged items, I have missing items including over $12,000 worth of jewelry. The boxes I packed and taped myself were opened and rifled through and retaped with different tape then what I used. SAFE YOURSELF MONEY, TROUBLE AND HEADACHES - DO NOT HIRE THEM.
Reply from United Regions Van Lines2025-01-29
We take all concerns seriously and would like to address your claims with factual clarity.
Delivery Timeline
Your shipment was delivered within 16 days for a 2,000-mile move, which is well within industry-standard timeframes for long-distance relocations. As outlined in the Interstate Bill of Lading, standard delivery timeframes are based on logistics, truck routing, and load consolidation.
Pricing Adjustments
Your original estimate was based on 178 items, but on moving day, the actual inventory increased to 192 items. Per the terms of your contract, pricing adjustments are made when additional items increase the total cubic footage required.
Delivery Placement of Items
Our standard service includes placing items inside the home, but additional placement services (e.g., arranging in specific rooms) must be requested and included in the contract. If the crew offered to place items in the garage, this was likely based on logistical challenges at the delivery site, such as accessibility or space constraints.
Damage and Missing Items
Theft Allegations: If you believe items were stolen, we strongly encourage you to file a police report. Any claims of theft require supporting documentation. Allegations without proper evidence do not support the facts of this case.
Valuation Coverage: Compensation for damages and losses follows federally mandated valuation protection at $0.60 per pound per article, unless Full Replacement Value Protection (FVP) was purchased.
Final Notes
We understand moving can be stressful, but all charges and policies were disclosed upfront in the contract. If you have legitimate concerns, we encourage you to provide proper documentation (e.g., inventory lists, police reports, claim forms) so we can further assist.
Sincerely,
United Regions Van Lines
The movers were fantastic! They were efficient, friendly, and handled all my belongings with care. Everything arrived in great condition, and the process was hassle-free. The pricing was reasonable, and I felt like I got excellent value for my money. I would definitely recommend them to anyone.
I never thought I’d say this, but moving with this company was actually fun! The team was in such great spirits, cracking jokes and keeping the mood light while still working hard to get everything done efficiently. They were incredibly organized and took care of my things as if they were their own. My new apartment has some pretty tight corners, but they maneuvered my large furniture through them without any damage. They even offered to help me arrange the furniture once everything was unloaded. If you want a moving experience that’s efficient and stress-free, with a side of humor, these are your guys!
Moving day is usually full of anxiety, but this company made it a breeze. The movers arrived right on time and got straight to work. They were so organized and efficient that it felt like a well-oiled machine. What stood out to me the most was how careful they were with my belongings. Every box and piece of furniture was handled with respect, and nothing was damaged during the move. Their positive attitudes also helped alleviate my stress—no complaints from me, just praise for their excellent service. If you’re looking for a hassle-free move, this company is the way to go.
Reply from United Regions Van Lines2025-01-15
We’re so glad to hear that we could turn what’s usually an anxiety-filled day into a breezy, stress-free experience! Our team prides itself on being organized, efficient, and careful with every move, and it’s wonderful to know their efforts made such a positive impression.
It’s especially rewarding to hear that their respectful handling of your belongings and positive attitudes helped alleviate your stress. Your kind words mean the world to us, and we’re delighted we could provide you with the hassle-free move you deserved.
If you ever need moving services in the future, we’d be thrilled to assist you again!
Sincerely,
Customer Service Team
United Regions Van Lines
Moving across states can be a daunting task, but United Regions made it easy. I was relocating for work and needed a reliable moving company that could handle everything from packing to transportation. From the moment I contacted United Regions Van Lines, their customer service was excellent. They were responsive, informative, and provided a detailed quote that was transparent and fair.
I opted for their full-service package, which included professional packing, loading, transportation, and unloading. The team arrived on time, equipped with all the necessary packing materials. They were professional, courteous, and handled my belongings with care. They packed everything efficiently, using high-quality materials to ensure nothing would be damaged during the move.
The transportation process was smooth, and the movers kept me updated on their progress. When they arrived at my new home, they unloaded everything with care and helped me set up my furniture. They even took the time to ensure everything was placed in the right rooms, which made unpacking much easier.
United Regions Van Lines exceeded my expectations. Their professionalism, efficiency, and attention to detail made the moving process stress-free. Their services were affordable, and the quality of their work was top-notch. I highly recommend them to anyone looking for a reliable and professional moving company.
Reply from United Regions Van Lines2025-01-15
Thank you for sharing your amazing experience with United Regions Van Lines! We’re thrilled to hear that we could help make your cross-state work relocation smooth and stress-free.
Our team takes pride in delivering transparent and fair pricing, along with responsive customer service to ensure every aspect of the move is covered with care and precision. It’s wonderful to know that our full-service package, from professional packing to careful unloading and setup at your new home, exceeded your expectations.
Your recognition of our team’s professionalism, efficiency, and attention to detail means so much to us. Providing a seamless moving experience is always our top priority, and we’re honored to have earned your recommendation.
If you need assistance with any future moves, we’d be delighted to help again!
Sincerely,
Customer Service Team
United Regions Van Lines
This Company I hired stole lied and manipulation is there name, my couch, medical equipment my entire kitchen 3 tables 1 washer 1 dryer arts and crafts totaling about $500.00 the couch I payed $799.00 clothes were thrown in a box totaling $1000.00 what they left in apartment boots and sandals about $2000.00 generators 1 brand new still in box I think I payed 4 or 5 hundred my mudroom table candle and all my wreaths custom made for me about $400.00 a homemade jewelry box estimate there isn’t one my deceased father made it for me. Puzzles and puzzle felt table Food all canned glasses dinner plates utensils I had to buy all these things a 2nd time I slept on an air mattress for 5 weeks to find out they left this as well I PAYED THEM $2700.00 for a 2nd load they never picked up and the contract was sent by e mail after the truck was unloaded after the 1st payment which I was told was the total amount due about $5800.00 I signed and transferred the funds to find out they wanted more money then a 3rd and the final was $2700.00 a total of $11,000.00 and my things were water damaged an entire box of sweaters were moldy. What everyone should know is every review left on there page ends with THE OWNER this owner went under and a lawsuit was filed under a 2nd Transporting Company and I have no reason to lie I’m trying to get the word out that the new reviews are office staff and a good owner an educated owner will usually leave the response to his Secretary or Billing dept they don’t end with thank you, THE OWNER he doesn’t leave his name because he has been ripping people off enough to go under with his 1st Company and now RENTS boxed trucks he has no large trucks and the one on his home page cut and paste the printing on the trailer it’s pathetic. The company wasn’t not joined by a team of friends because of all the theft and they poor behavior what your reading exactly 100% was ME .. it’s what they did to me I promise you have my word as I’m a truck driver of 37 years look at the pattern every review that’s 1 star they counter claim a good from the owner lolol. Please don’t get pulled in if I had a good experience why would I have the reason to tell everyone a bad experience. I reached out to BBB & Consumer Affairs that’s were you can see the lawsuit and every miserable experience of others I am please to say someone reached out to me so so so happy and I asked United for my $7000.00 back for a 2nd load they never picked up and all the damage they do not have a climate controlled warehouse and why would they the long haul drivers & company out here if your not able to fill the trailer a dispatch and team leaders at every company will tell you we’re having to pick up another load to fill the trailer once empty they reach out to you and gives you an approximate date once closer and it’s normal for it to be 2 to 3 weeks please don’t hire United Regions Vanlines. THE 2nd load was a money order I have all 3 receipts attached to the pictures of your driver sent to me money orders can be tracked they have a number just like a checking account and I put United Regions Vanlines on all 3 the pictures what came off the truck PHOTOS the PHOTOS from your driver your a poor liar and you make me sick I will continue to let everyone know everything I can !?! For years to come with every review I’m allow 1 per year so 5 every rear and the ATM withdrawal is for the same amount what I gave you which will go infront of a judge but you can’t or you would have liars are very voicing of the lie which is normal that’s what liars do and now I will leave this review your response and then the tail end, how many people will believe you this statement will make others run !? I promise !!
Reply from United Regions Van Lines2025-01-15
We appreciate all feedback, as it allows us to address concerns and provide clarity regarding our services. However, we must firmly correct the numerous inaccuracies and baseless allegations in your account.
Addressing Your Claims:
Missing Items:
Your claim of missing items, including a couch, medical equipment, and multiple high-value personal belongings, does not align with the signed and verified inventory list that you personally approved. At the time of delivery, no missing items were noted on the Bill of Lading or inventory forms, which you signed without dispute. If you believe there is a discrepancy, we encourage you to file a formal claim with supporting evidence, as per our policy.
Second Load Payment:
You assert that you paid $2,700 for a second load that was never picked up. This statement is demonstrably false. Our records show that no such payment was made, nor was a second pickup scheduled or agreed upon. Additionally, all payments and services are outlined clearly in the contract you signed.
Damage to Items:
Claims of water-damaged items and moldy sweaters are entirely inconsistent with our standard practices and protocols. All transported items are securely wrapped and stored to prevent such occurrences. If you have specific evidence to support these claims, we encourage you to submit it via our claims process.
Company Reputation:
Your assertion that our reviews are fabricated or written by staff is both unsubstantiated and defamatory. We take great pride in the feedback from our clients, and we are transparent in all our interactions. United Regions Van Lines operates with integrity, as evidenced by our strong track record of satisfied customers.
Transport Vehicles and Practices:
The claim that we rent trucks or lack proper equipment is entirely false. Our fleet comprises modern, well-maintained vehicles suitable for long-distance moves. Allegations regarding our warehouse or logistical practices are baseless.
Your Claims in Context:
Your accusations seem rooted in misunderstandings and inaccuracies rather than factual evidence. As a company with decades of experience, we follow strict protocols to ensure transparency and customer satisfaction. If you had concerns during your move, our team would have been more than willing to address them had they been brought to our attention.
Final Statement:
We strongly advise you to refrain from making unfounded claims, as they detract from genuine concerns raised by customers. If you believe you have legitimate grievances, we invite you to follow our established procedures to resolve them amicably.
Thank you for your understanding.
Sincerely,
Customer Service Team
United Regions Van Lines
A wonderful crew deserves a glowing review. My family and I had a fantastic experience moving with United Regions Van Lines. They were friendly, helpful, and completed the job ahead of schedule. Their punctuality and efficiency made the entire process stress-free. I highly recommend their services.
Reply from United Regions Van Lines2025-01-15
Thank you for your fantastic feedback! We're delighted to hear that you and your family had such a positive experience with United Regions Van Lines. Our team takes pride in being friendly, helpful, and efficient, so it’s wonderful to know they exceeded your expectations. Completing the job ahead of schedule while keeping it stress-free is exactly the level of service we strive for. Your recommendation means a lot to us, and we look forward to assisting you again in the future! 😊
Best regards,
Customer Service Team
United Regions Van Lines
I had such a positive experience with this moving company. The crew was friendly and took great care with all my belongings. I would definitely recommend them to anyone looking to move.
Reply from United Regions Van Lines2025-01-15
Thank you for sharing your positive experience! We’re thrilled to hear that our crew’s friendliness and careful handling of your belongings made your move smooth and stress-free. Your recommendation means the world to us, and we’re grateful for your trust in our services. If you ever need assistance again, we’ll be happy to help! 😊
Best regards,
Customer Service Team
United Regions Van Lines
1st the quote given to me and final cost was $3000.00 more. 2nd the moving company they used to deliver my goods, from storage, damaged my furniture, alot of knicks and broken footboard. Finally we have boxes missing.
Reply from United Regions Van Lines2025-01-15
We understand your concerns and appreciate you bringing them to our attention. Let us address each of your points thoroughly:
1. Price Increase
The cost of a move can change if the inventory or services requested differ from the original estimate. If additional items were added or services like packing materials were needed, this would have been reflected in a revised estimate. As per our policy, revised estimates are always presented and agreed upon before proceeding. If you believe there was an error, we encourage you to review the signed documents and contact our customer service team for further clarification.
2. Damaged Furniture
We regret to hear about the damage to your furniture. While we ensure that all goods are handled with care, unexpected incidents can occur. If you haven’t already, please file a damage claim through our claims process so we can investigate this matter and work towards a resolution. Our team is committed to addressing and resolving such issues promptly.
3. Missing Boxes
We take the safety and delivery of all items seriously. Inventory lists are completed during pick-up and delivery to ensure accountability. If boxes are missing, please review your signed inventory sheet from delivery. This will help us locate the missing items or identify any discrepancies. Please contact our office to initiate a missing items claim if needed.
We value your feedback and are here to assist you further. Please reach out to our customer service team at your earliest convenience so we can address these concerns in detail and work towards a satisfactory resolution.
Sincerely,
Customer Service Team
United Regions Van Lines
Driver was polite, organized, worked quickly, and communicated in a timely manner
Reply from United Regions Van Lines2025-01-15
Thank you for sharing your positive experience! We're thrilled to hear that the driver was polite, organized, and efficient in handling your move. Timely communication is something we prioritize, and it's great to know it made your experience smoother. We’ll be sure to share your kind words with the team. If you need assistance in the future, don’t hesitate to reach out.
Sincerely,
Customer Service Team
United Regions Van Lines
The delivery by Igor was fantastic, he worked tirelessly to ensure everything was set up and in place. Despite minor hiccups in the scheduling, he made all the difference in making our move work.
Reply from United Regions Van Lines2025-01-15
Thank you for your feedback! We're delighted to hear that Igor provided fantastic service and worked tirelessly to ensure everything was set up perfectly. We sincerely apologize for the minor scheduling hiccups, but it’s wonderful to know Igor’s dedication helped make your move a success. Your satisfaction means the world to us, and we’re grateful for your understanding. Should you need assistance in the future, we’ll be here to help!
Sincerely,
Customer Service Team
United Regions Van Lines
This moving company provided exceptional service for my move. The team was professional, efficient, and careful with my belongings. They packed everything securely and loaded the truck quickly. The delivery was on time, and there were no damages to my items. The pricing was fair, and there were no hidden fees. I highly recommend this company for anyone needing reliable moving services.
Reply from United Regions Van Lines2025-01-15
Thank you for sharing your experience! We’re thrilled to hear that our team’s professionalism, efficiency, and attention to detail made your move a positive one. Ensuring the safety and timely delivery of your belongings is always our top priority, and we’re glad to know we met your expectations. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist with your move. Should you need our services in the future, we’d be happy to help again!
Sincerely,
Customer Service Team
United Regions Van Lines
I’ve never had a move go so smoothly. The packing service was quick and professional. Highly recommend these interstate movers. They took care of everything, leaving me with nothing to worry about. The team was professional, courteous, and very careful with our belongings.
Reply from United Regions Van Lines2025-01-15
Thank you for sharing your experience! We're delighted to hear that your move went so smoothly and that our team could take the stress out of the process for you. Providing professional, courteous service and ensuring the safety of your belongings are always our top priorities. We truly appreciate your recommendation and hope to assist you again in the future if the need arises.
Sincerely,
Customer Service Team
United Regions Van Lines
Mike and David were extremely efficient and professional but also very pleasant. They were very accommodating to a few requests I had. Most importantly they were able to move and arrange my possessions into an apartment that just should not have been able to fit the endless boxes! They also made sure no debris (like so much tape!) was left.
Reply from United Regions Van Lines2024-11-19
Thank you so much for your kind words and feedback! We are thrilled to hear about your positive experience with Mike and David. Their professionalism, efficiency, and pleasant demeanor are qualities we value greatly in our team, and we’re delighted they were able to meet and exceed your expectations.
It’s wonderful to hear they could accommodate your requests and arrange your belongings so seamlessly, even in a challenging space. Ensuring no debris is left behind is part of our commitment to providing a stress-free and clean moving experience.
We greatly appreciate you taking the time to share your experience and look forward to assisting you with any future moving needs!
Sincerely,
Customer Service Team
United Regions Van Lines
Whatever you do, don't chose United Regions Van Lines. They are a nightmare and caused an immense amount of stress. They drop extra charges on you at the last minute. They added extra charges on us wherever they could for an unnecessary shuttle storage, etc. They ask you to pay the last deposit (thousands of dollars) in cash the day of arrival of the moving truck. There is "no option" to pay for this via a wire or credit card and they are very rude about this on the phone. Our boxes came extremely banged up and torn. Thankfully we had an air tag so we could track where our items were because they took so long to deliver and did not communicate. I needed a receipt for work for the cash payment and they ghosted me when I asked to send me the full receipt-- never got a response once they were all paid up! The only aspect of it was good were the movers themselves who were very efficient, polite and respectful. The customer service on the phone is terrible and they got into a yelling match with us then they hung up. One of our items of furniture got badly damaged but we decided we didn't even want to pick up the phone and deal with them. Terribly unprofessional. Do not hire!!!
Reply from United Regions Van Lines2024-11-19
Thank you for your feedback regarding your move with United Regions Van Lines. We regret that your experience did not meet your expectations, but we would like to address and clarify several points raised in your review:
Additional Charges
The only additional charge applied to your move was for the shuttle service, which was necessary due to access limitations at your delivery location. This is a standard industry practice, as outlined in your contract. We always aim to minimize extra charges, but certain circumstances, such as location constraints, require adjustments to ensure a successful delivery.
Payment Policies
We acknowledge your concern regarding the payment method for the final balance. Per our contract and standard industry procedures, the final payment is required in cash, certified check, or money order at delivery. This policy ensures a smooth and timely handover of your belongings. These terms are clearly stated in the agreement, and we apologize if there was any misunderstanding during the initial booking.
Condition of Boxes and Items
Our records, including photos from the delivery team, indicate that all items were delivered without visible damage. If you believe an item was damaged during transit, we encourage you to file a formal claim with our claims department. We will investigate thoroughly to resolve any issues.
Delivery Timeline
Your delivery was completed within 12 business days, well within the contractual window of 0-17 business days. We understand waiting for delivery can be stressful, but this timeline adheres to the terms of our agreement.
Communication and Customer Service
We apologize if any interaction with our team felt unprofessional or unhelpful. While we strive to provide consistent communication, we understand there is always room for improvement. We are reviewing this internally to ensure better service in the future.
Receipt Request
We regret that your receipt request was not addressed promptly. We will ensure that a full receipt for all payments made is sent to you immediately. Your request is a priority, and we apologize for any delay in responding.
Appreciation for the Movers
We are pleased to hear that you found the moving crew to be efficient, polite, and respectful. They work hard to provide the best service possible and appreciate your kind words.
We value your feedback and take it seriously as we strive to improve. Should you have additional concerns or require further assistance, please do not hesitate to contact us.
Sincerely,
Customer Service Team
United Regions Van Lines
I had a great experience with this moving company. The movers were incredibly professional, showing up on time and handling everything with care. I have several delicate pieces of furniture, and they took the time to wrap each one securely. They were also respectful of my home, making sure not to damage any walls or floors during the move. The team worked efficiently and finished the job ahead of schedule. I really appreciated how respectful and professional they were throughout the entire process. I’ll definitely be using them for my next move!
Reply from United Regions Van Lines2024-11-19
Thank you for sharing your fantastic experience with us! We are thrilled to hear that our team exceeded your expectations and provided the professional, efficient service you deserve.
It’s wonderful to know that our movers handled your delicate furniture with the care it requires and showed respect for your home by protecting your walls and floors. Finishing the job ahead of schedule while maintaining such high standards of professionalism is a testament to the dedication of our team.
We’re so pleased to have earned your trust, and we look forward to assisting you with your next move. Your kind words motivate us to continue delivering exceptional service!
Sincerely,
Customer Service Team
United Regions Van Lines
Horrible!!
Price increased by $5000 from
Original quote. They broke a king size bed frame, legs off of a desk and damaged a queen size bed frame, all beyond repair.
They said they would refund $60 for $600 of furniture.
They are the worst and I have moved across country before. It took 1 month to arrive from North Carolina to Albuquerque.
Reply from United Regions Van Lines2024-11-19
Thank you for sharing your feedback regarding your move. We sincerely regret that the experience did not meet your expectations and would like to address your concerns in detail.
Price Adjustment
The initial quote provided was based on the inventory and details shared during the estimate process. Upon pickup, the final inventory reflected adjustments, which led to a necessary revision in cost, as outlined in the agreement. Any added services or items that increase the overall cubic footage or weight of the shipment are factored into the final cost. We understand this may have been unexpected, but all charges were disclosed in the signed contract.
Damaged Items
We are truly sorry to hear about the damaged items. To resolve this, please ensure a claim is filed with our claims department. As per federal regulations, valuation protection is standard at $0.60 per pound per item unless additional coverage was purchased. While this valuation is industry standard, we recognize it may not reflect the replacement value of your furniture. Our team is ready to assist you in navigating the claims process for further resolution.
Delivery Timeline
Your delivery was completed on the 17th business day, which falls well within the contractual delivery window of 0-30 business days. While we aim to deliver as quickly as possible, various logistical factors, such as routing and external conditions, can affect timing. We regret any inconvenience the wait may have caused and appreciate your understanding.
Customer Service
We are committed to providing transparent and respectful communication. If you felt otherwise, we sincerely apologize and would like to invite you to contact us so we can better address any remaining concerns. Our goal is always to ensure that customers feel heard and supported throughout the process.
Next Steps
To address the damaged items and any outstanding concerns, please connect with our claims department or reach out to our customer service team. We are here to support you and work toward a resolution that provides closure to your moving experience.
We appreciate your feedback and are committed to making improvements. Thank you for allowing us to assist with your move.
Sincerely,
Customer Service Team
United Regions Van Lines
Delivery was superb. Driver (Mike) and crew unloaded and setup furniture without any issues. Overall outstanding service.
Reply from United Regions Van Lines2024-11-19
Thank you for taking the time to share your positive experience! We’re delighted to hear that your delivery was superb and that Mike and the crew provided exceptional service.
It’s great to know that the unloading and setup of your furniture went smoothly and met your expectations. We are proud of our team’s dedication to making every move seamless and stress-free.
Your kind words are truly appreciated, and we look forward to assisting you with any future moving needs. Thank you for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
We had a really unfortunate experience with United Regions Van Lines, and after reading other reviews, we believe this is consistent across customers and indicates bad business practices.
These were the main pain points:
1) vastly incorrect estimate: we did a video call and asked VERY detailed questions about all furniture and decor items. Regardless, we were given a quote with cubic footage that ended up being 40% shy of the final footage/price despite multiple assurance the quote was more than enough. This increased our bill by almost double, putting us in a challenging financial situation. Based on other reviews being similar, this is clearly a common practice for this company. This indicates either extreme incompetency or intentional misleading.
2) hidden fees: bulk items, fuel surcharge: we asked multiple times about the potential additional fees that could come up on moving day. Despite being assured there would be none, they tacked on hundreds of $ in "bulk item" fees on items that had been discussed in detail on both video and phone calls. In the 6 weeks between initial quotes and move, no party (including QA) mentioned these fees. Again, this indicates either incompetency or intentional misleading.
3) contracted items/service missing: mattress covers and TV boxes that were included in the contract were not available for our move
poor packing: besides the kitchen items, all other boxed items were thrown in together with no packing material or regard to fragile items and heavy items that ended up on top
4) damaged items: because of poor packing, there was damage to items. Even the generator and smoker (which we paid special handling fees for) were damaged.
5) damaged property: driveway was damaged by trucks on delivery due to poor parking
6) OSHA violations: PPE violations: no hand/body/foot or combination of these for all employees
7) dishonest contract process: multiple times throughout the process we were forced to sign contracts that included compliance of service before the service even took place (ex: signing delivery forms stating no issues or damages before the foreman allowed the trucks to be unloaded). This is a clear indicator of fraudulent practice.
8) poor communication and customer service: we brought issues to the reps right away. We were given the run-around and ping ponged among associates all claiming they couldn't help, yet did not allow us to talk to a manager or the sales team. They clearly had no intention of resolving our issues whatsoever. They also said they wouldn't authorize a delivery until we paid a bill that we were currently disputing. This indicates fraudulent business practice.
Considering our issues continue to not be resolved, and that these experiences are consistent with other customers, we believe this company has bad business practices and would not recommend working with this company.
Reply from United Regions Van Lines2024-11-19
Thank you for sharing your feedback. We regret to hear of your dissatisfaction and appreciate the opportunity to respond to your concerns. Below, we address each point in detail to provide clarity.
1. Estimated Costs and Final Charges
Your original estimate was based on the inventory provided during our video call. Adjustments were made to reflect the actual inventory and cubic footage at pickup, as outlined in the signed contract. These adjustments are standard in the moving industry and were not intended to mislead. We understand the financial impact of these changes and strive for greater accuracy in estimates.
2. Additional Fees
Fees for bulk items and fuel surcharges are disclosed in the contract. Bulk item fees are determined on-site based on size, weight, and handling requirements. While these charges align with industry practices, we regret if they were not communicated clearly during the quoting process. We are working to improve our communication in this area.
3. Missing Packing Materials and Packing Concerns
While certain contracted materials, such as mattress covers and TV boxes, may not have been available, our crews used alternative methods, such as blanket and shrink wrapping, to protect your items. If any items were not packed to your satisfaction, we encourage you to file a claim for review.
4. Damaged Items
We regret any damage incurred during your move. Our standard valuation protection is included in all contracts, and additional coverage is offered at booking for greater protection. Please file a claim to address specific damages, including items requiring special handling.
5. Property Damage
We take claims of property damage seriously. Please provide photos of the alleged driveway damage for our review and investigation.
6. OSHA Violations
Our crews are trained to adhere to safety protocols, including the use of protective equipment. If there were violations, we will investigate and take corrective action to ensure compliance.
7. Contractual Process
Our delivery forms are standard documentation intended to note any immediate concerns. Customers are encouraged to record issues directly on inventory lists, which does not preclude filing formal claims. This process is designed to ensure transparency.
8. Communication and Customer Service
We regret any shortcomings in communication. While our team works hard to address all concerns, we acknowledge areas for improvement and are committed to enhancing our customer service.
Next Steps
To resolve your concerns:
Submit a damage claim for affected items or property.
Provide supporting documentation, such as photos or videos, for review.
Our team is available to guide you through this process. We value your feedback and remain committed to addressing your concerns while improving our services.
Sincerely,
Customer Service Team
United Regions Van Lines
Northernrelo
Next Stop Relocation
Extra Mile Vanlines
Us Moving services
Allegiance Van Lines
SEKA Moving
American Van Lines
TWO MEN AND A TRUCK