Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
Written by the business, not verified by us.
Is United Regions Van Lines legit?
United Regions Van Lines (unitedregionvanlines.com) has a 3.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 34% give 1 star; The business has replied to 41% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-09-05.
I've used many moving companies before, but this one stands out. Their professional moving team handled everything with such care and precision. Every item was packed securely, and nothing was damaged. The crew was prompt, courteous, and extremely efficient. Will definitely use them again for any future moves!
Reply from United Regions Van Lines2024-11-19
Thank you for taking the time to share your positive experience! It’s always our goal to provide exceptional service, and we’re thrilled to hear that we stood out among other moving companies you’ve used.
We’re glad our team’s care, precision, and efficiency made your move seamless and stress-free. Packing and handling your belongings with the utmost care is something we take pride in, and it’s wonderful to know that everything arrived in perfect condition.
Your kind words about our crew’s promptness and professionalism mean a lot to us. We truly appreciate your trust in our services and look forward to assisting you with any future moves!
Sincerely,
Customer Service Team
United Regions Van Lines
They arrived late on the date requested, but they had called in and indicated that they were stuck in traffic and would be late, so that was OK. When the truck arrived it carried two men who spoke mainly Russian and wrote the inventory in Russian. They packed the few boxes as requested and loaded everything onto the truck, mainly pre-packed boxes filled with books. When I asked for a copy of the inventory before they left, they said no, one would be mailed to me, but it wasn't. I had arranged for storage until I arrived in Salt Lake City after Christmas when I would be out there, but I got a call on the day before Christmas Eve saying they would deliver the next day. I refused, saying I was only half-way there and couldn't be there. They said they would put it in storage and I requested that it be delived on the 29th December when I would be in Utah.
The 30th came and went with no delivery. When I called in asking for delivery I was told that whenever a truck reached Salt Lake that could be diverted, it would make my delivery. Calling every every other day achieved nothing, so finally at the end of January I contacted FMCSA, the Federal agency that licenses moving companies, and the man I talked to called them. He called me saying that my goods would be delivered the following day. Sure enough, I got a call that afternoon and the load was delivered the next day on February 2nd-- or at least most of it.
The end result was that three items were damaged, 14 boxes weere missing, and they had re-written the inventory in English with a different order.
So on 14 March 2024 I sent a letter (registed, return receipt requested) to request the appropriate form to claim a loss on my move. This was after a series of phone calls had elicited no response. Still no response.
On 23rd May I sent another letter (registed, return receipt requested) stating the loss since I had not received the form. I received both postcards back in the mail, but had no response from the company. The man from FMCSA recommends I go to small claims court to see what I can recover.
Reply from United Regions Van Lines2024-11-19
Thank you for sharing your feedback. We regret to hear about your dissatisfaction with your moving experience. Allow us to address your concerns and provide clarity regarding the situation.
Arrival and Inventory Documentation
Our team did arrive later than expected, but they communicated the delay due to traffic, which was acknowledged as acceptable. Regarding inventory, our standard practice is to provide a written copy to the customer. If there was any delay or oversight in providing your inventory documentation, we sincerely apologize for the inconvenience.
It is worth noting that inventory records are primarily for internal tracking and accuracy. While the original inventory may have included notations in Russian, this should not have affected the integrity of the documentation, which was later translated into English.
Storage and Delivery Delays
We regret any inconvenience caused by the unexpected early attempt at delivery on Christmas Eve and the subsequent delays. Your request for storage and a later delivery date on December 29 was noted; however, logistical challenges sometimes impact scheduling, particularly during high-demand seasons like the holidays.
Delivery was ultimately completed on February 2, within the extended delivery window permitted in your contract. While we strive to meet specific customer requests, external factors such as truck availability and routing constraints can sometimes result in delays. We understand the frustration this caused and sincerely apologize for the inconvenience.
Missing and Damaged Items
We take claims of missing or damaged items seriously. If you have not already done so, we encourage you to file a formal claim for the missing boxes and damaged items. This process is outlined in your contract and ensures that your concerns are reviewed thoroughly.
We acknowledge your reported difficulty in obtaining the appropriate claim forms. While we aim to respond promptly, any delay in providing these documents is unacceptable, and we apologize for this lapse in communication. If you still require assistance with the claims process, please contact our customer service team directly, and we will prioritize your request.
Recommendations and Next Steps
To resolve your concerns, we recommend the following steps:
Submit a Claim: If you have not already done so, please submit a detailed claim for the missing and damaged items, including any supporting documentation.
Escalate to Management: If you encounter further delays, request to speak with a senior member of our customer service team for expedited assistance.
We value your feedback and are committed to resolving your concerns in a satisfactory manner. If you have additional questions or require further assistance, do not hesitate to contact us directly.
Sincerely,
Customer Service Team
United Regions Van Lines
Pro's:
1) Mike and his delivery crew were OUTSTANDING! Mike really communicated well, especially explaining why we needed a shuttle when we didn't expect that! (He was right by the way!) This crew was on time and worked incredibly hard! I would hire them again in a heartbeat!
2) Roman and his partner did an outstanding job wrapping and preparing our furniture for the move! These poor guys had to do a 12-hour round trip from Chicago for us and then, load all our stuff, having to go up and down 15 stairs with each trip! They communicated clearly and often! They never complained!
Cons -
1) Overall, communication from the company was poor (NOT the pick up or delivery guys!). We had to call every step of the way because they simply failed to communicate what was going on throughout the process. Our sales person, Phillip, gave us his personal phone line number, but he didn't return my phone calls or email requests after the sale. He returned my husband's one call. Quality Assurance usually had our answers we needed, but again, we called them multiple times. They didn't initiated calls.
2) The cost was higher than we expected because while we expected to have to pay for packing, we thought we were fine because we had packed everything ourselves. We didn't expect to have to pay $24 for each piece that was shrink wrapped, like our sofa and pier cabinets, or for every roll of tape used. We have done 2 other interstate moves with 2 other companies and have never had to pay extra for those things.
3) Make sure to get an estimate for a shuttle because we totally didn't think we'd need it because they could pull into the driveway. Well, we live in a townhome community, and the big truck would have blocked the streets and a couple of neighbors' driveways. For $1,526 we kept the neighbors happy, but it would have been helpful if Phillip would have explained what that cost could be and what kind of situations would warrant the need of a shuttle. Our driver, Mike, did give us the option not to pay for/use the shuttle, but he was right. We needed to use it. Fortunately, we had the extra money set aside.
The bottom line is when thinking about moving, have a healthy size contingency fund!
Worst experience ever. Low balled estimate, brokered out the delivery to third party without notification, DAMAGED tons of furniture, purposely omitted extra insurance option and customer service is infuriating.
.60 cents on the lb isn’t worth making the claim and that’s what they bank on. If you own expensive furniture DO NOT use them! So many better companies out there. And READ the pdf before signing it.
Reply from United Regions Van Lines2024-09-16
We regret that your experience did not meet your expectations and appreciate you taking the time to share your concerns.
We’d like to address a few points to clarify the situation:
Estimate and Inventory: Your original estimate was based on an inventory of 305 items, but upon loading, the actual count came to 414 items. This significant increase naturally impacted the final cost. We strive to provide accurate estimates based on the information provided, but any additional items must be accounted for.
Third-Party Involvement: We do not outsource our deliveries to third parties without notifying our customers. It seems there may have been some confusion, but we assure you that all logistics were handled directly by our team.
Damaged Items: Most of the boxes were packed by the owner, and unfortunately, poor packing can lead to damages. While we understand your frustration, proper packing is essential to ensure the safe transport of fragile and valuable items. The insurance option of $0.60 per pound is a standard industry practice, and we encourage customers to review this option carefully before signing the contract.
We value your feedback and are always striving to improve our services. If you have any unresolved issues or would like to discuss this further, we’re happy to assist.
Sincerely,
Customer Service Team
United Regions Van Lines
Mark was our salesman and he was responsible and he communicated well with us. And the two movers (driver's name was Vladyslav Avramenko) who packed our belongings were patient, friendly and did an excellent job for us. Their packaging skills were one of the best we have ever had moving, and we have moved alot across the U.S.
Mike on the delivery was amazing! He communicated with us regarding delivery date and time. They arrived on time, took care of our belongings, was polite and professional.
Movers Beware!! You belongings are about to go on a skydiving adventure.
I don't understand a 4-Star rating here. SURELY the company paid somebody something for it. I'm forced to give a 1-star--but I would prefer to give 0-stars. I would call my experience with this company a NIGHTMARE. They gave me a quote, then up-charged me on pickup; took all my things "somewhere"--unloaded--repacked a bunch of stuff, re-loaded onto another truck, made me wait 2 weeks for delivery, during which I camped out at my new home. The boxes/cartons from this "professional mover" looked like they had been on a skydiving expedition; stuff just thrown in any old way. 2 gorillas from the zoo could have done as well.
I am a collector of antiques, fragile, one-of-a-kind things that I clearly asked if they were competent to handle. Of course, they said they were. If ONLY I could show you pictures. Hand-carved, hundred-year old or more irreplaceable things--smashed, after I specifically point out their frailties. And they have a BBB rating of A+, which I'm sure they paid for.
And ATTITUDE: This company on the front end knows you on a first-name basis. Then when you've signed on the dotted line, they could not care less about your convenience, what happens to you between pick-up and delivery...and it could be 3 weeks where you have to camp out. Their staff know NOTHING. Packing folks: NOTHING. You have a question: call Customer Service and leave a message. Or if you're lucky, get some snippy rude, Phyllis to tell you how it's going to be--and cares nothing for your schedule, convenience.
PAYMENT: Oh they can't take any ordinary form of payment. You have to go to a bank and pull out fist-fulls of cash as if it were a Mafia payoff. [arrange ahead of time] OR joy, joy--go to a Post Office and buy a postal money order, where they again won't take anything but cash or a debit card. [What's wrong with a credit card?] All in all -- they are a nightmare. So, avoid this company at all cost, and help us demand more regulation from our states of this predatory industry.
Reply from United Regions Van Lines2024-08-29
We regret to hear about your dissatisfaction with our services and appreciate the time you took to share your feedback. While your experience does not reflect the standards we strive to maintain, we take all concerns seriously and are committed to addressing the issues raised.
Pricing and Charges: We understand that unexpected costs can be frustrating. However, the charges applied during your move were based on the revised estimate, which was agreed upon before loading. We strive to be transparent with our pricing and regret that this did not meet your expectations.
Handling of Items: We sincerely apologize for any damage to your antiques and one-of-a-kind items. We understand the importance of these possessions, and it is our goal to handle all items with the utmost care. If you haven’t already, we encourage you to file a claim for the damages so that we can address this matter appropriately.
Delivery Timeline: Our delivery windows are designed to accommodate the logistics of long-distance moves. While we understand the inconvenience of waiting, our estimated delivery timeline was communicated upfront. We apologize for any discomfort caused during this period.
Customer Service and Communication: We are disappointed to hear about your negative interactions with our staff. Our goal is to provide consistent and respectful service throughout the entire moving process. We will review your feedback to improve our customer service practices.
Payment Methods: Our payment policies are in place to ensure security and compliance with industry standards. We understand that these may have caused inconvenience, and we apologize if they were not clearly communicated.
We recognize that your experience was far from what you expected, and for that, we apologize. We aim to learn from situations like these and improve our services. If there are any unresolved issues or if you would like to discuss this further, please feel free to reach out to us.
Sincerely,
Customer Service Team
United Regions Van Lines
This moving company made my long-distance move a breeze. The team was professional, punctual, and careful with my belongings. They packed everything securely and handled fragile items with extra care. The delivery was on time, and there were no damages to my items. The cost was reasonable, and there were no hidden fees. I highly recommend this company for anyone looking for a reliable moving service.
Reply from United Regions Van Lines2024-08-29
Thank you for your wonderful review! We are thrilled to hear that your long-distance move was a breeze and that our team delivered the professional, punctual, and careful service we strive to provide.
It’s great to know that our crew packed everything securely, gave extra attention to your fragile items, and ensured that your belongings arrived on time without any damage. We also appreciate your feedback on our pricing—transparency and fairness are key principles for us, so we’re glad to hear there were no surprises.
Your recommendation means a lot to us, and we’re grateful for your trust in our company. Should you or anyone you know need a reliable moving service in the future, we’re here to help.
Thank you once again for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
This moving company exceeded my expectations. The movers were courteous and professional, arriving on time and working efficiently to pack and load my belongings. They handled everything with care, and I was pleased to see that there were no damages upon arrival. The communication throughout the process was excellent, keeping me informed every step of the way. The pricing was fair, and there were no hidden charges. I would definitely use their services again and recommend them to others.
Reply from United Regions Van Lines2024-08-29
Thank you for your wonderful review! We are thrilled to hear that your long-distance move was a breeze and that our team delivered the professional, punctual, and careful service we strive to provide.
It’s great to know that our crew packed everything securely, gave extra attention to your fragile items, and ensured that your belongings arrived on time without any damage. We also appreciate your feedback on our pricing—transparency and fairness are key principles for us, so we’re glad to hear there were no surprises.
Your recommendation means a lot to us, and we’re grateful for your trust in our company. Should you or anyone you know need a reliable moving service in the future, we’re here to help.
Thank you once again for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
So happy we chose this moving company. The professional moving team was on time, insured, and handled our long distance move flawlessly. They were very courteous and respectful. The team was efficient, careful, and made sure everything arrived safely. Highly recommend their services.
Reply from United Regions Van Lines2024-08-29
Thank you for your fantastic review! We’re delighted to hear that you are so happy with your decision to choose our moving company for your long-distance move.
It’s great to know that our professional team was on time, insured, and handled your move flawlessly. We pride ourselves on being courteous and respectful, and we’re glad that this shone through during your experience.
Your recommendation means a lot to us, and we’re thrilled that our team’s efficiency and care ensured everything arrived safely. Should you need any moving services in the future, we would be more than happy to assist.
Thank you once again for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
The drivers were great.
The payment options throughout the process need to be the same.
Reply from United Regions Van Lines2024-08-29
Thank you for your feedback! We’re pleased to hear that the drivers provided great service during your move. We strive to ensure that our team meets your expectations in every aspect of the process.
We also appreciate your feedback regarding payment options. Consistency in payment methods is important, and we will take your comments into consideration as we work to improve our services.
If you have any further suggestions or concerns, please feel free to reach out. We value your input and are always looking for ways to enhance the customer experience.
Thank you for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
Moving from FL to MN was a breeze thanks to this professional moving team. They were insured and handled everything with care, particularly our fragile items. They used high-quality packing materials and packed everything securely. The team was efficient, friendly, and worked diligently to complete the move on time. They handled all our belongings with the utmost care, ensuring nothing was damaged during transit. I felt very comfortable with them handling my possessions. The communication throughout the process was excellent, keeping us informed every step of the way. The movers were friendly, professional, and very careful with all our items. Highly recommend their services. They made the entire moving process easy and stress-free. I would definitely use them again for any future moves and recommend them to anyone in need of a reliable moving company.
Reply from United Regions Van Lines2024-08-29
Thank you for sharing your positive experience with us! We’re thrilled to hear that your move from FL to MN was a breeze and that our professional moving team exceeded your expectations.
It’s great to know that our insured team handled your belongings, especially the fragile items, with such care. We take pride in using high-quality packing materials and ensuring that everything is securely packed for the journey. Your comfort and peace of mind during the move are very important to us, and we’re glad we could provide that.
We’re also pleased to hear that our team’s efficiency, friendliness, and diligence made your move smooth and on time. Excellent communication is key in a successful move, and we’re happy that you felt informed every step of the way.
Thank you for your high recommendation! We’re honored that you would choose us again for any future moves and recommend us to others. It was our pleasure to assist you, and we look forward to being there for any of your moving needs in the future.
Sincerely,
Customer Service Team
United Regions Van Lines
Let’s start with the good. Our delivery from Pennsylvania to Missouri was excellent. Mike, our delivery man was very thorough and took great care to check where we wanted the various items to be delivered to. He was very communicative and expedient—the delivery was one day early! The vast majority of our items arrived in their original state and overall we were happy with the move.
Now for the not so great. The pickup from our apartment to the holding point was done by a completely different moving crew. They charged us an exorbitant amount of money for packing materials without first quoting us on what the various packing fees would be (couch, bed, a few smaller items). These fees were added after they had already loaded up all of our items into the delivery truck, leaving my family little option but to sign off on it, as they had already completed the job. There were various points at which my mother in law went to pack things herself with her own materials, for them to only say, no no, we have our own box, we can do that. They then charged us a significant amount for the packing materials at the end. All in all, we ended up paying well above our initial quote (both in square footage and in packing materials), about $1800 more.
The moral of the story is, you don’t know who you are going to get. Sometimes you end up with a good crew like Mike and sometimes you get unlucky.
Reply from United Regions Van Lines2024-08-29
Thank you for sharing your detailed feedback. We’re glad to hear that your delivery from Pennsylvania to Missouri went smoothly and that Mike provided excellent service. It's great to know that he was thorough, communicative, and ensured your belongings arrived safely and even earlier than expected. We’ll be sure to pass along your kind words to Mike.
However, we are sorry to hear that your experience with the pickup crew did not meet the same standards. We understand your frustration regarding the unexpected charges for packing materials, especially since these fees were not clearly communicated upfront. It’s important to us that our customers are fully informed about all costs before services are rendered, and we regret that this was not your experience.
We take your concerns seriously and will review this situation internally to ensure clearer communication and transparency regarding fees in the future. We understand that moving can be stressful, and unexpected costs only add to that stress.
Your feedback highlights an area where we can improve, and we appreciate you bringing it to our attention. We value your business and your input, and we hope to have the opportunity to serve you better in the future.
Thank you once again for choosing United Regions Van Lines.
Sincerely,
Customer Service Team
United Regions Van Lines
You may have a nice salesman to start you off who seems knowledgeable and friendly, but that is where this type of interaction ends. They (driver name is Alex) didnt show up during the pickup window and told me it was because their truck broke down. Later that evening, after I threatened to cancel the contract, a lady from customer service called me to tell me they were lying and that, in fact, they had just not finished the previous job yet. She assured me they would be there first thing the following day. They showed up around 10:30 as a bunch of entitled teenagers. Lazy packing job (things just piled in to boxes without being wrapped or protected), broke multiple items, including my $3k OLED TV. Oh, and I should mention that they only packed up half of my stuff before demanding an additional $8000 to pack up the rest of it. I told them to kick rocks and rented a UHaul and did the rest myself. When they delivered the half of my stuff that they had packed and loaded before attempting to extort me, the driver of the truck asked me if i wanted to keep the protective moving blankets or if I wanted him to unwrap my belongings. He (Mike) asked me for $30 per blanket for the 55 blankets ($1650). I told him to get busy unwrapping, and he started haggling with me. We finally agreed that I would send him $250 to his private account, not associated with the company, and I could keep the blankets. This business is shady. Do yourself a favor and stay far away from these people.
This moving company provided excellent service for my long-distance move. The team was professional, punctual, and handled my belongings with care. They packed everything securely and ensured that fragile items were well-protected. The delivery was on time, and there were no damages. The pricing was fair, and there were no hidden fees. I would definitely recommend this company to others.
Can't believe how easy they made our move from CA to WA. The professional moving team was courteous and efficient. Great service, especially with our fragile items. The team used high-quality packing materials and techniques to ensure everything was secure. They worked diligently to complete the move on time. The communication throughout the process was excellent, keeping us informed every step of the way. The movers were friendly, professional, and very careful with all our items. The entire moving process was smooth and stress-free. I highly recommend their services to anyone in need of a reliable moving company. They truly exceeded our expectations. I will definitely use them again for any future moves.
Fantastic packers on the way out. Great driver, Mike, who texted his ETA several times during his drive, keeping us well informed. Mike also orchestrated the efficient unloading of the truck and managed the unloading team, who were also great. Excellent!!
Seriously, if you need moving services from SC to FL, look no further. This team is professional, insured, and incredibly efficient. They packed our fragile items with utmost care, using high-quality packing materials to ensure everything was secure. From start to finish, the entire process was seamless. The team was friendly, punctual, and worked quickly without compromising on quality. They made what could have been a very stressful experience incredibly manageable. Their attention to detail was evident in every aspect of the move. They took the time to ensure that each item was properly protected and safely loaded onto the truck. Upon arrival in FL, everything was unloaded and placed exactly where we wanted it. They even helped us reassemble some of our larger pieces of furniture. I highly recommend this company for any long-distance move. Their professionalism and dedication to customer satisfaction are unmatched.
These movers are the best, hands down! They’ve handled all kinds of moves for us, big and small, and they’re always super careful and quick. Every team they send is really nice and polite. It’s like having friends help you out. If you need movers, call these guys first!
If you’re looking for a reliable moving company, call this company first. They handle everything with care and are quicker than any other movers I’ve used. They efficiently organize and transport items without a hitch. Top-notch local movers. Their dedication to customer satisfaction is evident in every move, ensuring that all our expectations are exceeded.
Northernrelo
Next Stop Relocation
Extra Mile Vanlines
Us Moving services
Allegiance Van Lines
SEKA Moving
American Van Lines
TWO MEN AND A TRUCK