Are you looking for a reputable online pharmacy you can trust? Read Universal Drugstore reviews here.
Written by the business, not verified by us.Universaldrugstore (universaldrugstore.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Customer Service people are always helpful. I am notified when my meds are about to run out.
Dear Sandra, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Usually everyone on the phone is quite helpful. However I spent almost $1,000 on medication and it was supposed to arrive anytime between the 2nd of February and the 20th ,and it's still not here on the 11th. And it does not have tracking! Apparently you have to pay $10 more for that. No one told me. I would have gladly paid that. Seems crazy with something that expensive, not to have Tracking included. The package finally arrived on February 21st, the day after President's day.
Dear Mary-Margaret, Thank you for leaving your review. We appreciate your feedback. We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control. If you do not receive your order please contact us back after the estimated delivery time. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Great service in receiving my medication in a timely manner.
Dear David, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Have been using UD for several years. Customer service is outstanding as well as timely delivery. Current experience is typical.
Dear Albert, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
We accidental ordered and called and canceled. Sent it anyway. Usually great service though.
Dear Randy, Thank you for leaving us the review. We are sorry to hear that you have had this experience with the order. There were two orders which was placed, we have cancelled one of them as it was duplicated. If you do not need the 1st order, please contact us once you receive it. We will definitely help you further. We hope that your next transaction will be better. Thank you for your business.
Courteous and helpful customer service. Fast delivery and the best prices. What more can you ask for!
Dear Marisa, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Very knowledgeable of products. Friendly, helpful and easy to work with. 5 out of 5 stars Thanks Jim
Dear Jim, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
I understand the delay in receiving my package due to shortages in areas and that was not taken away from my rating. Package came preserved and all items and papers were enclosed. Came in time for needs.
Dear J.F, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
fast and accurate, thanks
Dear Brian, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Very good. I received the medication for my cat soon after ordering
Dear Christopher, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
I have not received my order that was done Dec. 24 2022. Thanks
Dear Jay, Thank you for leaving your review. We appreciate your feedback. We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control. Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Universal Drug is there when I need my meds. Customer service is always pleasant and helpful. Thank you for being there.
Dear Barbara, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
I have been getting medicine for years with universal drugstore. The prices are so much cheaper that the USA for no damn reason!!! Why!!!! Use universal and you will be very happy.
Dear Arnold, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
I would have given 5 stars, but my original order was lost in the mail or never shipped, and I had to wait 6 weeks until they agreed to reship. Nevertheless the representative on the phone promptly reshipped the medication at no extra cost and added a tracking number free of charge.
Dear John, Thank you for leaving us a review. Your feedback is much appreciated. We are so sorry to hear about the experience. We have the reshipment policy to make sure that all customers are protected. We hope you receive the order very soon. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
I have been ordering the same medication for several years from Universal in plenty of time to get my refills on time. I realize the medication is coming a long way from England. It has never taken this long in the past to get my refill I ran out of my medication a few days ago. I have called Universal twice to find out where the order is. I let them know that I am out of my medicine. No help was offered to me. They let me know that I can track my order but no other help was offered. They let me know that I should receive my order by February 24 at the latest. Needless to say that I am very disappointed and I will get my medication elsewhere
Dear Richard, Thank you for leaving us the review. We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it. We hope that your next transaction will be better. Thank you for your business.
You always have my medication in stock. Customer service is always great. Nice, respectful people. No complaints!
Dear Carmen, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
When I made the purchase, they forgot the order, and 2 months later when I asked what happened..they were confused thinking I didn’t pay, but then I showed them.. and said that was a mistake, that they are sending without any charges.. and I said.. (of course!) So I’m still waiting for it to arrive.
Dear Lilia, Thank you for leaving your review. We appreciate your feedback. We have investigated further about the order and we can confirm that the original order was sent to you, however, it was returned to us due to the damage from the package. Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Easy to order and received our shipment in appropriate time.
Dear Diane, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Always helpful, always great service.
Dear Kurt, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
I have not received my order shipped 12/30. I did not receive tracking information and I haven't received a response to my inquiry about where my dog's meds are. I now have to run to my vet and pay much more for the second time since placing this order. The order took a LONG time to place. First I provided the prescription, then I confirmed my dog's name and breed, then I had to reconfirm payment. All that added weeks to the process.
Dear Isabel, Thank you for leaving your review. We appreciate your feedback. We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control. Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Please be advised that tracking number is upon request and can be added during the order process. Thank you for your business. Please do not hesitate to contact us if you have any questions.
102 reviews matching
Canadian Pharmacy World
TelyRx
pharmaserve.com
PharmacyChecker.com
NorthWestPharmacy.com
Everlife
Refills
Levity