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Is Universaldrugstore legit?
Universaldrugstore (universaldrugstore.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
The order for medication was made easily, received and processed quickly. The medications from overseas arrived arrived on time. Nothing could have been done better.
Reply from Universaldrugstore2023-01-31
Dear Theodore,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
they can get the same drug with Universal Drug as at the high priced drug store.
I love that I can get my brand Synthroid at far below the price at even my Humana medicare program. I am referring my sister and my husband also wants to get in on this type savings. Thank you.
Reply from Universaldrugstore2023-01-31
Dear Edith,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Dear John,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
The package got lost in customs and it took almost 2 months to get the prescription, requiring a duplicate prescription to be sent. Was out of medicine for weeks.
Reply from Universaldrugstore2023-01-30
Dear Valued Customer,
Thank you for leaving us a review. Your feedback is much appreciated.
We are sorry to hear about the issue. We see that the issue has been resolved.
The in-house processing time and the shipping time will vary depending on the source country of your medication.
Delivery takes 5-6 weeks. If you do not receive your order please contact us and we will be happy to assist you with locating your order. We do have the reshipment policy to protect our customers.
Please be aware that these are average processing and shipping times and mailing delays can occur beyond our control.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
Always great products at GREAT prices and quick delivery! Thank you!
Reply from Universaldrugstore2023-01-30
Dear Janus,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Excellent Customer Experience service is always professional…
Customer service is always professional and polite. They quickly access my information and assist in completing my requests for medicatio. The prices are competitive and delivery is as promised. I am very happy with all aspects of Universal Drugstore’s service ad have recommended to several friends.
Reply from Universaldrugstore2023-01-30
Dear Claudia,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Dear Mary,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Order placed December 3, 2022 has not been received. Many calls were made and still no Trelegy Elipta has been received as of January 29, 2023. I have been ordering from you for years and am very disappointed in how this order was handled. You have offered no concessions. This is so terrible. I was never contacted by you about your shipping problem. Very sad.
Reply from Universaldrugstore2023-01-30
Dear James,
Thank you for leaving us a review. Your feedback is much appreciated.
We are sorry to hear about the issue. We have processed the reshipment.
The in-house processing time and the shipping time will vary depending on the source country of your medication.
Delivery takes 5-6 weeks. If you do not receive your order please contact us and we will be happy to assist you with locating your order. We do have the reshipment policy to protect our customers.
Please be aware that these are average processing and shipping times and mailing delays can occur beyond our control.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
order was placed on 12/29/22 and I am still without receipt of said order, when called you in reference to
same was told to wait until 2/6/23 if not received at that
timeline and in the past I have always received order within 3weeks or less and if re-order is sent will take
another 4 or so weeks perhaps you should establish
a tracking # to locate shipments.
Reply from Universaldrugstore2023-01-31
Dear Robert,
Thank you for leaving your review. We appreciate your feedback.
We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control.
Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Please be advised that tracking number is upon request and can be added during the order process.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
Dear William,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Dear Mordechai,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
It is very easy and convenient to use Universal pharmacy. The prices are great
Reply from Universaldrugstore2023-01-26
Dear David,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Same great service as usual. I have been using Universal Drugstore for 10 to 15 years.....Great Prices....Great Service.
Reply from Universaldrugstore2023-01-26
Dear Dale,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Purchasing the inhaler for our dog was really easy through just one phone call. Although during the Holidays, the medicine arrived within the shorter time promised and the price is unbeatable
Reply from Universaldrugstore2023-01-24
Dear Ioana,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Customer care and try to fine better options and caring customer saving
Reply from Universaldrugstore2023-01-24
Dear Julie,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Dear Chris,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our delivery.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Dear Ruby,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
I have been using Universal Drug Store for two of my medications for several years. I can only afford them because of Universal. Thank you!
Reply from Universaldrugstore2023-01-24
Dear Eileen,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
The price is so much better than in the US and if I plan far enough ahead, I can get the product in time.
Package arrived wrapped in plastic because I think that the post office here or on the way got it wet. Fortunately the patches are sealed in foil packets so I did not have to return the package for another one.
Reply from Universaldrugstore2023-01-24
Dear Ruth,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Still do not have my drug, have called twice, Keep making me wait. ordered on Dec 3. will run out next week.
Reply from Universaldrugstore2023-01-24
Dear Stephen,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it.
We hope that your next transaction will be better.
Thank you for your business.
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