Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Written by the business, not verified by us.
Is Universal Windows Direct legit?
Universal Windows Direct (universalwindowsdirect.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 45% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-05.
Waiting seven months for a broken window to be replaced, which is part of the warranty.
I had windows installed March 2024. A month later golf ball hit my window and broke it. I called the company as the warranty states that the window will be replaced free of charge. It is now October and I have not heard anything about the window every time I call it’s a same story. I can’t ever reach a supervisor and nobody ever calls me back. I’m not happy with the company. I would never recommend them. It’s very disrespectful of this company not to reach out to me all the times I was promised that a supervisor would return my call.
So I am now seven months on from when my window first got broken and I called the company. No one has any idea where my window is and no one is ever available to talk to. Do yourself a favor and don’t go with this company.
Reply from Universal Windows Direct2024-10-21
Hello, Sharon. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Love the windows he done a wonderful job on install very quickly I would recommend him for any job I'm very very pleased and so is the wife
Love the window
Reply from Universal Windows Direct2024-10-10
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The install was quick and the window looks great very pleased
Reply from Universal Windows Direct2024-09-04
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The installers did a great job, and cleaned up afterwards,
Reply from Universal Windows Direct2024-08-19
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
I had a good experience with the sales person. They provided a lot of information new and valuable. But the wait between signing to have them completed and the actual time they scheduled for completion racked my brain and had my anxiety through the roof. The window's are made to order and created for your specific window, or that was what I was told. The windows are a good product, but I would like to experience them through a Wisconsin winter to make a thorough evaluation. The installers were great and got the work done quickly. They checked in frequently and made sure to keep me in the know. Overall pretty darn good.
Reply from Universal Windows Direct2024-08-12
We're utterly delighted to hear about your positive experience with our salesperson and installers. Your feedback helps us improve, and we appreciate your patience during the process. Thank you for sharing your thoughts! -SS
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Great work. Very clean and efficient. Would 10/10 recommend for anyone looking to replace any windows.
Reply from Universal Windows Direct2024-08-06
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The one window that was put in looks great...the other one looks like someone measured it too darn small, it looks foolish the way it was put in...Its like 3inches too short on the top and bottom....not pleased with it....
Reply from Universal Windows Direct2024-08-08
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or [email protected]. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
The guys that installed were great. Very hard workers and very knowledgeable. They put in long days and made sure we were happy
Reply from Universal Windows Direct2024-08-05
Hi, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback! -SS
We had an overall great experience with UWD, from the initial friendly in-home meeting explaining how things work and answering all our questions, clear communication throughout the process, and finally the installation of a great looking new sliding door that we’re happy with how it turned out. We would highly recommend using them.
Reply from Universal Windows Direct2024-08-05
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Great experience, on time (early form time set) and done in about 1 1/2 Hours.
Done right!!!
Reply from Universal Windows Direct2024-08-05
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
This company deleted all of their old reviews on google and started over. That should raise major red flags.
If something goes wrong with your project it will be a nightmare trying to get your issue fixed. They only care about trying to screw people over on new sales.
If you sign with this company do not sign any of the first few offers or even the day they come out. They will threaten that you will lose the price but that’s just another one of their lies. They will contact you at a later date with a better offer.
In an update to my previous review...
Now like a few days later they contacted me. They said that I signed the contract and there was nothing they could do. Of course I signed the contract, I wanted the door installed. The contract said "Looking at the contract I see hardware, satin nickel checked with hand set number 4 checked. I also see storm model# 399."
Where does either of these tell me what I am actually getting. This does not tell me I am getting the door handle I didn't want or the storm door I didn't want.
Reply from Universal Windows Direct2024-08-06
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or [email protected]. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS
The sales person was very informative. The installers did a neat and efficient job and cleaned up all the mess.
Reply from Universal Windows Direct2024-08-05
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Universal windows installed a new door and storm door.They did an excellent job. They were very courteous and kind. They fixed everything that needed fixed and explained everything.they cleaned up the area when they were done.we are very happy with the doors and their work.
Reply from Universal Windows Direct2024-08-05
Your positive feedback on the beautiful new door and storm door installation is greatly appreciated. We genuinely admire your satisfaction with our work. Thank you for sharing your experience. -SS
Crew leader Nate and team were awesome, hard working and passionate about delivering a great product. Great experience working with them and thank you for a great job and day!!
Reply from Universal Windows Direct2024-07-31
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
The crew worked hard, and windows looked very nice at end of installation, Iwas disappointed with the large gaps there was around the new windows, but while watching them they seemed to do a good job of sealing up any gaps the windows had, overall for now I believe the windows will do the job of keeping warm,and cool air in the home, cosmeticly the windows look much better than the original windows.
Reply from Universal Windows Direct2024-07-31
Hi Jason, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback! -SS
I am truly happy with my purchase. Matt was very detailed and took the time out to explain the process. My windows look amazing.
Reply from Universal Windows Direct2024-07-31
Hello, Latoya! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Matt provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointment for my wife who is temporarily physically challenged for a while or face a 1% charge per day for install date.
Reply from Universal Windows Direct2024-07-29
Hello, Gk. Thank you for the feedback, I have made a note of your concerns. Our goal is to make sure our customers are fully satisfied from start to even 20 years after your install. 5-star review! Please don't hesitate to reach out if you need anything! -SS
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