UntilGone.com (untilgone.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
I placed an order with Untilgone. The keychains weren’t what I expected. The company said I could return them if I paid postage and supplied them with a tracking number. The keychains cost$10 plus $1.95 shipping. The return cost with a tracking number would have been $7.55. So I contacted the company again and said it was too expensive to ship with a tracking number. They insisted I have a tracking number.
I mailed the package back at a cost of $2 and wrote the order number in the front of the envelope. Not good enough. Many emails back and forth with the same insistence that I provide a tracking number.
I think I was dealing with an AI customer service representative, or a human who was inept.
I finally gave up. They won. It cost me $14 total and they have the keychains.
Never again. Too many legitimate businesses in this world with great return policies.
M
M D美国 · 2 reviews · Experienced 2025-08-04 ·
★★★★★
They lied about a quantity of shorts I…
They lied about a quantity of shorts I was to receive and even acknowledged their ad was incorrect, refused to refund for items not delivered
D
Dana H.美国 · 1 review · Experienced 2025-10-16 ·
★★★★★
Buyer beware
I do not appreciate the attitude I got from the agents. All the unnecessary steps I needed to take to resolve. The item was advertised incorrectly and the vendor would not take responsibility. Kept referring to my issue as buyers remorse. Although I was able to return the item, I'm out return shipping charges for falsely advertised merchandise.
BacterialFeel like I was ripped off first junk box rec and it was junk I mean trash p complexart wete open and of value thanks a lot
O
Oliver York美国 · 1 review · Experienced 2025-09-02 ·
★★★★★
microsoft office keys to random google drive
Untilgone.com advertises Microsoft Office keys, but the keys cannot be redeemed through Microsoft. You have to go to a random google drive to perform the download, it seems illegitimate and potentially opens your PC up to malware / piracy. They refused to refund my money.
R
RJ美国 · 3 reviews · Experienced 2025-08-26 ·
★★★★★
Terrible customer service
Customer service sent me a new corrected shirt so at least they did that right. So I changed the review but most likely will not shop there again.
Terrible customer service. Shorts did not fit and all I wanted to do was exchange them but they put me through the wringer. Wanted me to measure. Accused me of buyers remorse etc etc. I gave up will donate them and will never shop with them again.
m
mike vanderzee美国 · 1 review · Experienced 2025-08-09 ·
★★★★★
I ordered 3 items only got 2 checked my…
I ordered 3 items only got 2 checked my orders on the app and it said could not order at sale price but they still charged me and said they need shipping receipt which I don’t have why they need that when it was never ordered or shipped
Terrible service and a rip off do not buy from them
Reply from UntilGone.com2025-09-23
Hi Mike! UPS delivered your lanterns on August 18. There is a photo of the porch where they were left on the UPS site. Please have a look and get in touch if they were not delivered to the correct house.
J
James P美国 · 2 reviews · Experienced 2025-08-11 ·
★★★★★
Would not honor their ad
Would not honor their ad. Bought a 4 pack of shorts and it was clearly advertised as a "4-pack". I only received one pair of shorts. When I wrote to their customer service, they said that it was a mistake and it was only for 1. I told them that I never would have bought those shorts for that price. They continued to refuse to send me the other shorts.
Reply from UntilGone.com2025-09-23
Hi James - we apologize for the error on our listing! It was simple human error and in no way intended to be deceptive. It looks like you were provided with a free return label and received a full refund on August 21.
N
Nancy c ipc意大利 · 1 review · Experienced 2025-08-08 ·
★★★★★
Fraudulent company do not deal w them
Do not do business with this company. It’s completely fraudulent.
I ordered an iPad and when it arrived, I opened the box the iPad was completely sealed in plastic . I saw it was not what I wanted or even ordered. I then placed it back in the box UNTOUCHED . I never ripped plastic off to even physically handle it as it was not what I wanted . All within a day of receiving .
When I contacted customer service it’s a run around . They do not want to give you refund at all . They delay ,delay delay so you will go away . First it was they wouldn’t refund w o tracking number . Then after providing that they tried to say it wasn’t received . Again I had to send them Proof of delivery the next day it was let me check with the warehouse guys ?. And the very next day they came up with a new delay tactic they actually had nerve to say I shipped them back a different iPad then what they sent .. that suggestion just shows you how low and unprofessional this so called company is . To actually accuse the buyer of swapping out and giving them another iPad in its place ?
I literally shipped this back untouched and that accusation is not only unfounded but just shows you how dirty they are & . They just make up stuff along way to tire you out & They will do everything to keep your money .. i have no iPad but I still have the insurance I purchased with it too . STAY AWAY u were warned
Iam reporting them to bbb fdic and disputing ny credit card because this company is a complete fraud and I advise everyone to not deal with them .
Reply from UntilGone.com2025-09-23
Hi Nancy - This is a little bit of a different story than I read on your support ticket. The agent was under the impression you never opened the box (your words), so we couldn't understand how you knew it wasn't what you wanted. Regardless, it was received back to the seller's warehouse and I can see you were given a full refund on August 25.
r
re:view美国 · 2 reviews · Experienced 2025-08-12 ·
★★★★★
Shorted on Order; No Recompense
I ordered a 4-pack of shorts, but only received 1 pair. Even my shipping label stated that I was supposed to have 4 pairs of shorts inside. Customer support acknowledged the error on their listing, but did not offer any kind of solution - just a half-a**ed apology:
"I’ve just checked with our dedicated team and confirmed that there was an error on our listing. The copywriters unfortunately missed indicating that the shorts are sold either as a 1-pack for $13.99 or a 4-pack for $36.99.
Our team is currently working to correct this on the site. We truly apologize for the confusion and any inconvenience this may have caused."
This is scammy business behavior.
Edit: I had to ask for my refund/return because it wasn't offered by Taylor. Then, after shipping my return, I received this wonderful email, "You requested an RMA number for your UntilGone.com return. We have not received the return and the return window is closing. If you still want to return your order, please do so within the next 2 days.".
The item was already in their possession.
Hemorrhoids are more pleasant than this experience, but thank your for your kind remarks as I did receive my refund weeks later.
For the record, the appropriate actions from a customer service standpoint would have been to: offer a refund without having to return anything, send the additional 3 pairs of shorts that were advertised, or OFFER the return label with the promise of a refund on delivery. Nothing was offered. I had to ask for it.
Human error on the website isn't the issue here. The overall experience was pitiful.
Reply from UntilGone.com2025-09-23
Hi John - We apologize for the error on our listing! It was a simple human mistake and in no way intended to be deceptive. It looks like you were provided with a free return label and received a full refund on August 26.
False advertising and simply with NO recovery of the damage
I ordered what was "clearly" indicated:
Men’s 2-in-1 Stretch Running Shorts with Liner (4-Pack) SKU16283418
After receiving only ONE pair, I contacted customer service with their response:
"I’ve just checked with our dedicated buyer and confirmed that there was an error on our listing. The copywriters unfortunately missed indicating that the shorts are sold either as a 1-pack for $13.99 or a 4-pack for $36.99"
I indicated that I would NOT have purchased this deal based upon the REVISED pricing and expected them to honor their deal... they will not indicating simply:
I sincerely apologize for the confusion and frustration this has caused.
We understand your concern, and you're absolutely right—this was a listing error, and we regret the oversight. The item was incorrectly presented, and we completely understand that you would not have made the purchase had the listing been accurate.
We truly appreciate your patience and understanding, and we’ll ensure this is corrected to prevent similar issues in the future.
NO REMEDY or "let's make it right"....
Reply from UntilGone.com2025-09-23
Hi Steve - We apologize for the error on our listing! It was a simple human mistake and in no way intended to be deceptive. It looks like you were provided with a free return label on August 13 (our remedy in this case), which you chose not to use. If the shorts are returned to the seller, we'll happily issue a full refund.
Until Gone has been the absolute worst online shopping experience of my entire life! I had an expensive item in my cart, didn't tap or click on it at all, and somehow the order went through! Well, I tried to contact customer service immediately, and for the record this was a PayPal Pay in 4 order so my 1st payment was immediately processed...
Anyway, you cannot call this company directly for customer service! When you call them, you get a recorded message that refers you to email only and further adds that if you leave a message on their voicemail, you will never get a call back! It really says that! Arghhh!
So I finally got someone to respond to my email but the package was already shipped within minutes, however it took them more than 24 hours to respond to my email...
Someone called "Taylor" instructed me to refuse the FedEx delivery through that email message that I received, but I truly tried to reply to that email many times as indicated in said email, and each time I did. I got an email back saying "we've tried to reach you with no response," Thank You, Taylor Customer Support, Until Gone....". The next day I got an email telling me to refuse the FedEx delivery from Taylor but that I would have to pay for a return shipping label!
It was at that point that I reported Until Gone to the Consumer Fair Trade Commission of the United States as they are completely rude, ridiculous and unwilling to assist me at all!
Now I was able to print a return shipping label myself, FedEx picked it up and now it's on the way back to me instead of going to Until Gone! This is an utter fiasco and I will NEVER buy anything from this company again! NEVER!
R
Richard Sutrop美国 · 1 review · Experienced 2025-07-11 ·
★★★★★
Standup Paddle board which was…
Ordered Standup Paddle board which was listed as "NEW". It arrived quick, but it looks damaged on the top, and seems like someone tried to paint damages over with white paint.
Basically the rubber padding on the top of the board is cracked in many places.
Reply from UntilGone.com2025-09-23
Hi Richard - I don't see any communication between you and our customer support team about the damaged paddle board. Please send an email to [email protected] so we can help.
The reason that I am giving you all a five star is because so far I have no trouble with my orders and the price have been magnificent  so keep up the good work
M
Morris美国 · 1 review · Experienced 2025-05-26 ·
★★★★★
The low prices and the free shipping
The low prices and the free shipping. I have recommended this site to a number off people
UntilGone has been a surprisingly great experience! They are regularly updating their products & with great deals & prices. The JunkBoxes are a favorite of mine! I like the mystery experience and always receive useable items even when not the typical ‘winning’ items.
If you don’t purchase anything else from here, when they have the awesome deals on AAA & AA batteries, you won’t want to miss that deal! Better than you’ll find in any store!
When you’ve gotten tired of searching Amazon or Facebook marketplace, there is A LOT here to check out and ever changing great deals on UntilGone . You won’t regret it!
J
Jbear美国 · 5 reviews · Experienced 2025-05-25 ·
★★★★★
Would buy again
Easy order, quick delivery and items are as advertised
S
Sue Renee HY美国 · 1 review · Experienced 2025-04-24 ·
★★★★★
I ordered a closet organizer
I ordered a closet organizer. I will never use this site again. It is a piece of Junk. Nothing like they said. On top of that, it doesn't come with directions, than when I ask for a refund, they wanted me to pay shipping which cost as much as their piece of junk that they sell. Never ever ever again.
R
Robert Buchanan美国 · 9 reviews · Experienced 2025-03-03 ·
★★★★★
My wife and I got matching pendants but…
My wife and I got matching pendants but my neck was to big so I ordered a nice silver necklace and it's astounding
K
Kenneth美国 · 1 review · Experienced 2024-06-11 ·
★★★★★
I bought a laptop and it sucked
I bought a laptop and tried return it and they were going to charge me $40.00 and if it was not the way the wanted it to be they were going to charge me more money. it takes 3 hours to charge it. and dies les than a couple of hours. its always dead the next day and I have to charge it all over again. a few days after I bought the laptop I found out that the same laptop is only worth $90 dalliers. I paid $140.00. they suck
