UP2STEP (up2step.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the beautiful product design, highlighting that the shoes are exceptionally comfortable, well made, and perfectly match their online expectations. Many people also note that customer service is often prompt and incredibly helpful when addressing sizing questions or managing smooth product exchanges.
However, some reviewers were not happy with delivery times, mentioning that shipments took much longer than expected or faced unexpected transit delays. A few other people also felt that customer support could be improved, noting significant difficulties when trying to reach representatives or resolve problems. Additionally, a small portion of buyers experienced issues with item quality or sizing consistency upon arrival.
Auto-generated from all reviews of this business. For reference only.
The first shoes were too big and the company offered me a free pair without me returning the original. Second pair arrived perfect and a very pleased customer. Excellent company to deal with made everything very easy A+
Reply from UP2STEP2025-06-12
Hello,
We're delighted that our size resolution process made everything easy for you.
At UP2STEP, we stand by our products and want every customer to be completely satisfied, just like you. The perfect fit you found with your second pair makes us so happy!
We truly appreciate your support and trust in us.
Best wishes,
Up2Step
Hello Up2step, Again thank you for my requested refund after waiting for an unusual period of time. Even though you refunded me, I was pleasantly surprise for the arrival of my shoes today! Amazing. Not often a store refunds you and still gives you your product. I clearly have no reason to complain and recommend your business as your company stands behind their word.
Reply from UP2STEP2025-06-13
Hi Donna,
Your review truly touched us! While we regret the initial delay that led to your refund, we're overjoyed that the arrival of your shoes brought you happiness.
At UP2STEP, integrity is at our core - we believe in doing what's right, even when it means going beyond standard policies. Your willingness to share this experience means more than we can express.
With warmest thanks,
Up2Step
Good communication, delivery took a while but it was worth the wait.... Will definitely use Up2Step again.
Reply from UP2STEP2025-06-13
Hi MARK,
Thank you for your patience and for recognizing that good things are worth waiting for! We appreciate your understanding about international delivery timelines and are so pleased the final product met your expectations.
We're continuously working to improve our shipping processes while maintaining our quality standards. Your positive experience encourages us to keep striving for that perfect balance between speed and craftsmanship.
We look forward to serving you again soon!
Best regards,
Up2Step
Purchased and have not received after paying for 1 to 3 days delivery.
I made on purchase on the February 25, 2025 and paid extra for the 3 day shipping and haven’t received a notice stating they have been shipped as of today March 3, 2025. I haven’t even received a notice stating we are experiencing shipping problems. I’m very upset I leave town early Friday morning and have no idea what has happened to my 132.00. As well as I have emailed them twice and have not received any response. I take it Iv been scammed.
Reply from UP2STEP2026-01-29
Hi Nichole,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience.
Sometimes, due to high demand, production for some orders has taken slightly longer than expected, which may have affected your shipping timeline. We regret that we were unable to deliver your order in time for your departure and understand how disappointing this is.
After confirming with you, we have processed a cancellation and full refund to your original payment method.
We are actively working to improve our production and communication processes to prevent such situations in the future. If you have any further questions or need assistance, please feel free to contact our customer service.
Thank you for your patience and understanding.
Best regards,
Customer Service Team
Up2Step
Hello,
Thank you for this wonderful feedback.
"Very elegant shoe" - such simple yet powerful words that mean everything to us! At UP2STEP, we pour our passion into creating footwear that combines sophistication with comfort.
If you have any further needs or questions, please feel free to reach out. Thank you for choosing our products!
With appreciation,
Up2Step
Their shipping statement is deceitful. They state that it takes 1-3 business days for shipping and this gives customers the impression that things will arrive on time. I ordered my shoes on February 4 and paid extra for expedited shipping with the hopes that my order will arrive atleast by the 10th but no, it is the 15th today and my order hasn't even shipped and I don't have a tracking number. I am so afraid I feel like I have been scammed. I sent them an email to cancel my order and I hope I will get my money back ASAP.
I feel bad that I did not get the chance to receive my order to be able to review the shoes but I do not recommend this store if you need your order soon!
Reply from UP2STEP2025-02-22
Hi Refiloe,
Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration caused by the delay in your order.
The Priority Shipping option refers to a faster shipping method once the order has been prepared and dispatched, not a quicker preparation time. This means that while the shipping service itself is expedited, the processing and preparation of the order may still take time, especially during periods of high demand or unforeseen circumstances.
We deeply regret the extended delay in shipping your order. Due to a backlog of orders following the holiday season, our production and preparation times were longer than anticipated. We understand how important it was for you to receive your order promptly, and we apologize for not meeting your expectations.
Since you requested to cancel your order, we have already processed your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing times. We appreciate your patience as we work to resolve this matter.
If you have any further questions or concerns, please do not hesitate to reach out to us. We value your feedback and are committed to improving our services to ensure a better experience for all our customers.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Up2Step
Last communication was 28/01 saying I will get my money back in 3-10 days.
I have emailed asking for an update and no response. Should I be worried 🤷♀️
Reply from UP2STEP2025-02-22
Hello,
Thank you for sharing your feedback, we strive to respond to all messages within 24 hours during working days. However, during the holiday season, our response times were slower due to limited staffing. We truly value your patience and understanding during this time.
We acknowledge that the refund process took longer than usual due to the Chinese New Year holiday period. During this time, our customer service team was only partially staffed, and our finance department was fully on break. This resulted in a backlog of requests, and refunds were processed in the order they were received. We apologize that your refund was not in your account until around Feb 9th.
Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.
Best regards,
Up2Step
Delivery was on point and the merchandise was too.
Reply from UP2STEP2025-02-22
Hi teffina,
Thank you for your feedback! We are thrilled to hear that you received your delivery promptly.
Thank you for choosing Up2Step for your footwear needs. We are delighted to hear that you are extremely happy with your purchase. We look forward to serving you in the future.
Best regards,
Up2Step
Very happy with the timely delivery and the shoes are awesome. Highly recommend and will definitely be placing another order. Thank you
Reply from UP2STEP2025-02-22
Hi Kym,
Thank you for your feedback!
We are thrilled to hear that you received your delivery promptly. It's fantastic to know that you were satisfied with our products.
Your recommendation means a lot to us! We look forward to serving you again in the future.
Best regards,
Up2Step
I love the shoes from this store very comfortable and have the most fun design. The shipping is very quick. They respond quick to the emails. I highly recommend this store.
Reply from UP2STEP2025-02-22
Hi Jolene,
Thank you for taking the time to share your feedback with us. We are glad that you received a quick response when inquiring.
Your satisfaction is our top priority, and we are committed to providing a positive shopping experience for all our customers.
We are grateful for your support and look forward to serving you again in the future. Thank you once again for choosing our products.
Best regards,
Up2Step
Like my shoes look and quality. Shipment took a bit longer, but it arrived nicely packed and in good condition.
Reply from UP2STEP2025-02-22
Hi Edita,
We are delighted to hear that you found the quality of the shoes to be very nice!
Your satisfaction is important to us, and we are pleased that the product met your expectations in terms of quality. We appreciate your understanding regarding the time it took for the shoes to arrive. Sometimes, good things are worth the wait, and we are thrilled that you feel the wait was worthwhile.
Thank you for your feedback, and we look forward to serving you again in the future. If you have any further needs or questions, please do not hesitate to reach out to us. Your satisfaction is our priority!
Warm regards,
Up2Step
Hi jezzi,
Thank you for your kind words!
We are delighted to hear that you found the shoes perfect and consider them a great product. Your feedback is truly appreciated. We look forward to the opportunity to serve you again in the future.
If you have any further needs or questions, please feel free to reach out. Thank you for choosing our products!
Best regards,
Up2Step
My wife ordered a pair of shoes, but realised a few days after ordering that the style would probably not fit as she has a high instep and the strap was not adjustable. I contacted Up2Step requesting cancellation of the order, expecting the cancellation/refund process would be difficult. Buji was very kind, understanding and patient and the refund went through quickly and smoothly. Thank you, Buji!
Reply from UP2STEP2025-02-22
Hi Russell,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our customer service to be excellent.
While we apologize for any inconvenience caused by the not-fit shoes, we appreciate your understanding for the size problem. Your satisfaction is our top priority, and we are committed to providing a positive shopping experience for all our customers.
We are grateful for your support and look forward to serving you again in the future.
Best regards,
Up2Step
Hi Lasbyyy,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you love your shoes. Your satisfaction is our top priority, and we are delighted that the shoes have met your expectations. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.
We appreciate your kind words and your support. Thank you for choosing our products, and we hope you enjoy wearing your shoes!
Best regards,
Up2Step
This was my first time ordering with this company, so I didn’t know what to expect. I placed the order ordering a size larger from my original size just to be on the safe side. My order was delivered unfortunately I was not able to fit the shoes I reached out to customer service To request larger sizes, they were very responsive. They understood my request and sent larger sizes with no problem. I received my new order and everything fits perfectly. I love my shoes and I plan on ordering in the near future.
Reply from UP2STEP2025-02-22
Hi Cece,
We are thrilled to hear that you found our customer service to be excellent and that the new shoes lived up to your expectations.
Your satisfaction is our utmost priority, and we are thrilled that the shoes fit well. We are grateful for your kind words and for choosing our shop for your footwear needs. Your feedback encourages us to continue providing a diverse range of products that cater to all our customers' needs.
Thank you for your support, and we look forward to serving you again in the future.
Warm regards,
Up2Step
I purchased blue stiletto heels for my civil ceremony and it fits perfectly. Love the style and quality, it was delivered on time. I’m planning to purchase more shoes from that store.
Reply from UP2STEP2024-12-31
Hi Wivine,
We are thrilled to hear that the blue stiletto heels you purchased for your civil ceremony fit perfectly and that you love the style and quality. It brings us great joy to know that our shoes contributed to your special occasion.
Ensuring timely delivery is important to us, and we are pleased to hear that your order arrived on time. Your satisfaction is our priority, and we are grateful for your kind words.
Thank you for considering purchasing more shoes from our store. We look forward to assisting you with your future footwear needs and providing you with exceptional products and service.
Warm regards,
Up2Step
Their shoes have such a unique style that I really like ! I received a lot of compliments on the design of my shoes!
Reply from UP2STEP2024-12-31
Hi Lauree,
We are delighted to hear that you appreciate the unique style of our shoes and have been receiving compliments on their design.
Your satisfaction and positive feedback mean a lot to us. Thank you for your kind words and for choosing our products.
Warm regards,
Up2Step
I got the perfect satin shoes for my wedding! I heard I floated down the aisle, but I know for sure that I glided on the dance floor! Thank you for making my special day perfect!
Reply from UP2STEP2025-02-22
Hi Murielle,
Thank you for taking the time to share your feedback with us.
Your satisfaction and positive feedback mean a lot to us. Thank you for your kind words and for choosing our products.
Warm regards,
Up2Step
Hola,
Lamentamos mucho las molestias que esto le haya ocasionado.
Los zapatos se revisan y empaquetan correctamente antes del envío.
Pero lamentamos mucho saber que recibió la talla incorrecta.
Revise su buzón de correo y le brindaremos una solución satisfactoria.
Su satisfacción es nuestra prioridad. Gracias por su paciencia y cooperación.
Saludos cordiales,
Up2Step
Very hard to get sandals for a large ladies foot they were well received. Will be ordering moring through this shop in future they fit well and met expectations.
Reply from UP2STEP2024-12-31
Hi carolyn,
We are truly delighted to hear that our sandals for larger ladies' feet were well received and met your expectations. Your satisfaction is our utmost priority, and we are thrilled that the sandals fit well and provided the comfort you were looking for.
We are grateful for your kind words and for choosing our shop for your footwear needs. Your feedback encourages us to continue providing a diverse range of products that cater to all our customers' needs.
Thank you for your support, and we look forward to serving you again in the future.
Warm regards,
Up2Step
Identità
Halara
JJ's House
Joom
Stepprs
Missacc
Baginning
Eichborn Berlin