UP2STEP (up2step.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the beautiful product design, highlighting that the shoes are exceptionally comfortable, well made, and perfectly match their online expectations. Many people also note that customer service is often prompt and incredibly helpful when addressing sizing questions or managing smooth product exchanges.
However, some reviewers were not happy with delivery times, mentioning that shipments took much longer than expected or faced unexpected transit delays. A few other people also felt that customer support could be improved, noting significant difficulties when trying to reach representatives or resolve problems. Additionally, a small portion of buyers experienced issues with item quality or sizing consistency upon arrival.
Auto-generated from all reviews of this business. For reference only.
Bought the purple over the knee boots for my girl. She luv s em!!!! The shipping was fast. And appear to be great quality. Also easy to communicate with the staff if any questions. This is the place to go if you want the real cool stuff. Will be shopping soon again
Alex
Reply from UP2STEP2024-09-12
Hi Alex,
Thank you for taking the time to leave a positive review of UP2STEP. We're thrilled to hear that your girl loves her new boots and that you were satisfied with the fast shipping and great quality of the boots.
We're also glad to hear that you found it easy to communicate with our staff and that we were able to answer any questions you may have had. We pride ourselves on providing excellent customer service and we're always here to help.
Thank you for choosing UP2STEP for your shopping needs. We look forward to serving you again soon.
Best regards,
Up2Step
The WORST customer service ever! If you have to return the shoes you will basically pay the shipping back to China and maybe, just maybe get a few dollars back. They are terrible! Do not buy shoes from this company unless you absolutely plan to keep them.
Reply from UP2STEP2024-09-20
Hi Rae,
Thank you for your order first, please give us the order number or email address filled in the order, we will check the order for you. We appreciate your understanding and hope to resolve this issue to your satisfaction.
Sincerely,
Up2Step
The best customer service ever they took care of me and it was very professional I am very satisfied and will continue to shop thanks 😊
Reply from UP2STEP2024-09-12
Hi Helen,
Thank you for your wonderful review of UP2STEP's customer service. We're thrilled to hear that you had a positive experience with our team and that we were able to provide you with professional and caring assistance.
We appreciate your satisfaction with our service and products, and we look forward to continuing to serve you in the future. Thank you for choosing UP2STEP for your shopping needs.
Best regards,
Up2Step
Shoes are just what I wanted. They even emailed me to check the size.
Reply from UP2STEP2024-09-12
Hi Jenni,
Thank you for your positive review of your recent purchase from UP2STEP. We're thrilled to hear that the shoes you received are exactly what you wanted and met your expectations.
We're glad to hear that you appreciated our efforts to ensure that you received the correct size by emailing you to confirm. We take pride in providing excellent customer service and we're always happy to help our customers find the perfect fit.
Thank you for choosing UP2STEP. We hope to have the opportunity to serve you again in the future.
Best regards,
Up2Step
Excellent products at a REALLY great price. arrived quickly and packaged well
Reply from UP2STEP2024-09-12
Hi Debra,
Thank you for taking the time to leave a positive review.
We're glad that your order arrived quickly and was packaged well. We understand the importance of ensuring that our customers receive their orders in a timely and secure manner, and we're happy to hear that we met your expectations in this regard.
Thank you again for your kind words and for choosing UP2STEP. We hope to have the opportunity to serve you again in the future.
Best,
Up2Step
I recently purchased the Black Patent Leather Pointed Toe Platform Stiletto Heels from UP2STEP, and I am extremely pleased with my experience.
Communication from Buji was excellent, customer service was very helpful, offering precise advice on foot measurements since the shoes are custom made. I initially had some doubts, as I hadn't heard of the brand before and the website looked a bit outdated, but after speaking with Buji, I felt reassured. I expressed I needed prompt delivery. To my surprise, the shoes were made, shipped, and received within just 8 days!
The heels arrived well packaged, and I was delighted to find a pair of sturdy, well made heels inside. The quality is exceptional, especially for the price, and the fit is perfect. As someone with a small shoe size, it's often difficult to find a good variety of options, so I'm thrilled to have discovered this company. The only minor flaw was a small amount of visible glue residue, but overall, the craftsmanship is impressive. I definitely would consider purchasing more shoes from UP2STEP in the future for different occasions. Would highly recommend for those who want shoes for special occasions but have a smaller shoe size.
Reply from UP2STEP2024-09-12
Hello,
We are thrilled to hear that you are extremely pleased with your purchase of the Heels from UP2STEP and that you had a positive experience with our company.
We're glad that you received your shoes within just 8 days and found them well packaged and in excellent condition. We're also delighted to hear that the quality of our shoes exceeded your expectations and that you appreciated the variety of our options for smaller shoe sizes. We apologize for the minor flaw of visible glue residue, but we're glad that it did not affect your overall satisfaction.
We're thrilled that you're considering purchasing more shoes from UP2STEP in the future for different occasions and we look forward to serving you again. Thank you for your recommendation and we're happy that you were able to find shoes for special occasions.
Once again, thank you for choosing UP2STEP. We're happy to have you as one of our satisfied customers.
Best,
Up2Step
Absolutely great boots. Very very nice quality although it is PU it is not recognizable. Super comfy. Great deal!
Reply from UP2STEP2024-08-23
Hi Christina,
Thanks for lefting the good feedback.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
First I only saw the ad on Facebook, about one shoes which looked perfect for my wedding. The price was affordable but I was a bit afraid of the quality to order online. I had to wait a bit more because of the lack of material, but it completely worth it!!! The shoes are beautiful and the quality is awesome. The first pair what I ordered, turned out is big, so I texted them immediately, that if I order a new one how long it should take to arrives. I received the response quite soon, first they asked couple of pictures of the shoes on my feet, to check how much bigger it is. After they offered that they will send a new shoes as soon as possible, free of charge. Honestly I didn’t think, that it will be free of charge, I expected that after I have to send back the bigger shoes, but I they told me I can keep both! So now I have 2 pairs of a beautiful, good quality high-heels shoes. I cannot be more thankful! Buji is a professional at customer service, her kindness helped a lot.
Reply from UP2STEP2024-08-16
Hi Nikolett,
Thanks for posting the great feedback.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
Do not order from this site! I'd be willing to bet that their positive reviews are fake accounts.
From date of purchasing the only correspondence had been purchase confirmation and upon requesting shipping information the information from the support team given has been all over the place. From they'll be shipped shortly to they're still being made to these shoes may be pre owned and that can affect their processing time. Non of the correspondence was consistent and one would contradict the other. At no time during purchasing was it stated that the product would be pre owned and if so why would the delay be due them being custom made. I have requested a refund which I'm sure will be not be an easy ask just going off previous communications but I will update my review with the details as to this process. I strongly advise steering clear of making any purchases from this site. I will be doing more than just leaving my feedback to detour future customers money being taken from this site!
Reply from UP2STEP2024-08-16
Hi Jessica,
We truly apologize for the inconvenience caused to you.
Please trust that all the reviews on trustpilot are true from real customers, any fake reviews will be removed by the trustpilot.
Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy.
Since you asked a cancellation in support email, so the order was canceled as you wished.
And the refund was already processed and successfully return to your account as promised before.
Please check your mailbox for the satisfying solution.
Any future question, please don't hesitate to contact with us.
Thank you for your feedback we'll constantly improve our service.
Best,
Up2Step
Larger sizes, elegant shoes. Reasonable shipping time and good price and quality.
Reply from UP2STEP2024-08-16
Hi Narelle,
Thanks so much for your 5 stars.
Glad to hear that you're satisfied with our service.
We always try to provide perfect product as far as we can.
Hope you enjoy our service and products.
Thanks again!
Best,
Up2Step
Hi Marie,
Thanks for lefting the good review.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
Hi Martin,
Thanks for posting the great review.
We always offer good product & service to satisfy customer's expectation.
Have a great day!
Best,
Up2Step
I ordered a pair of sandals which were too small & seemed like the sizing was off but UP2STEP were great with sending me out another pair slightly bigger than my normal size. I am very happy with the sandals and the service. The packaging is lovely too. T
Just size up when ordering then you shouldnt have a problem. Thank you UP2STEP.
Reply from UP2STEP2024-08-16
Hi Jane,
Thank you for your lovely feedback!
We are so fortunate to have members like you who continuously admire our products and services.
We are happy we were able to satisfy your needs.
Thanks again for your feedback which is very valuable to us and allows us to move forward :)
Please don't hesitate to contact us if you encounter any glitch.
Sincerely,
Up2Step
I love my shoes. The colors are very vibrant and the quality is good!
Reply from UP2STEP2024-08-16
Hi TYRA,
Thank you for your lovely feedback!
We are happy we were able to satisfy your needs.
Please don't hesitate to contact us if you encounter any glitch.
Sincerely,
Up2Step
I have ordered 2 pairs of shoes from UP2Step. I am very happy with the shoes and the service. The packaging is lovely.
Both pairs have fit perfectly and the customer service team took the time to make sure that I was ordering the correct size.
Will not hesitate to order again.
Reply from UP2STEP2024-08-16
Hi Marta,
Thank you for your great review!
We are so fortunate to have members like you who continuously admire our products and services.
We are happy we were able to satisfy your needs.
Thanks again for your feedback which is very valuable to us and allows us to move forward :)
Please don't hesitate to contact us if you encounter any glitch.
Sincerely,
Up2Step
Be aware of the return policy. My boots were too small, and returning them would have cost almost as much as the boots themselves. However, after some discussion, the company offered a partial refund, deducting $20 for shipping. The resolution was acceptable, but the return policy could be clearer."
Reply from UP2STEP2024-08-16
Hi Paula,
We're so sorry for the inconvenience for you.
Here is our return policy https://up2step.com/return-and-refund .
Obviously, there's been a misunderstanding in our conversation about the shipping fee.
We are glad that we finally reached an agreement about the refund.
Please check your mailbox for the satisfying solution that you were also agreed.
Any future question, please don't hesitate to contact with us.
Wish you well and please be safe and healthy.
Best,
Up2Step
The shoes for the bride are beautiful and very comfortable! Thanks!
Reply from UP2STEP2024-08-16
Hi marina,
Thanks for taking time for the review.
We are so fortunate to have members like you who continuously admire our products and services.
Any future questions, please don't hesitate to contact with us.
Thanks again!
Best regards,
Up2Step
I am living in the Netherlands , so I did not now what to expext. The customer service is great. And the delivery was on time, with track and trace.
My Boots are so beautiful and was so nice packegd! I am so happy an will order again.
Reply from UP2STEP2024-08-16
Hi Klant,
Thank you for your great review!
We are happy we were able to satisfy your needs.
Thanks again for your feedback which is very valuable to us and allows us to move forward :)
Please don't hesitate to contact us if you encounter any glitch.
Sincerely,
Up2Step
Hi Natalia,
Thank you for your lovely review!
We are so fortunate to have members like you who continuously admire our products and services.
Have a nice day!
Best,
Up2Step
Hi Debra,
Thanks for lefting the good review.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
Identità
Halara
JJ's House
Joom
Stepprs
Missacc
Baginning
Eichborn Berlin