Uphold

Uphold is positioning itself to be a powerhouse exchange.

Uphold has come a long way since it's beginning. Personally I am pleased with their focus on XRP. Uphold has instituted some big changes including the ability to buy and sell stocks, they dropped the transfer fees for some major crypto, we can now borrow against our crypto so we don't have to sell it, debit card, Uphold vault and the ability to seemlessly convert crypto to usdc to usd to stocks and back making it far better than Robinhood. I had a little bit of trouble with the loan part and their team stayed in constant contact, were courteous and solved the problem quickly.

This is crypto not a hostage takeover of my money!!!!

I've been with uphold over a year now and I use it for small crypto transactions but now this time I deposit 200 in btc nothing out of the norm and for no reason my account is restricted I can't get no help to see why I've been given no explanation and they say they don't have live chat but it's funny that I started submitting multiple tickets they can chat to tell me not to submit tickets but they will ignore your tickets why they hold your money hostage I thought this was a crypto trading platform not a deposit and uphold holds your funds hostage platform please steer clear of this unreliable joke of a crypto exchange it's glorified like there transparent and legit until you deposit $200 in btc then it turns into a no negotiation hostage takeover what a joke

My account has been on restriction for…

My account has been on restriction for over 28 days after summiting the documents requested for. My account is still under review despite contacting support several time.

Account Closed - USD Wire Refund Stuck Past Deadline - Ticket #7193880

Hi Uphold Team, My account was recently closed, and I received an email stating my funds would be removed and refunded within 24 business hours. That timeline has passed, and the USD is still sitting completely stuck inside my restricted Uphold account. Since this was originally funded via a wire transfer, I replied directly to the support email yesterday providing my complete bank details (Bank Name, Routing, and Account Number) to expedite the manual wire reversal. I have not received a response or an update since sending those details. Can a moderator please escalate Ticket #7193880 to the financial operations and compliance team so they can process this manual wire payout today? Thank you.

My account was closed with no warning…

My account was closed with no warning and for no reason that I could identify. I never used it for any type of shady activity. I am completely beside myself and uphold will not provide a reason for closure. I am not the only one this has happened to... check on line. Unfortunately, it was not a good time to withdraw my funds from cripto, so resulted in losses. Terrible experience.

Uphold froze my account no response for over a week

Uphold froze my account while I was trying to send a transaction with crypto. This happened about 10 days ago at least. They sent me one reply and said they would get to me as soon as possible. It’s been 10 days and I’ve written back about 20 times and never gotten a response. The worst customer service experience I’ve ever seen at a financial institution. I will never use them again. I’ve been using them for three or four years now so it’s not like they don’t know who I am.7187638 is my ticket number in case any of you thieves that’s frozen my assets care to at least give me a response. Please save yourself the frustration of dealing with a horrible company like this.

Frozen account and lack of communication

They have frozen my account and will not respond to my messages with updates.

I willingly froze my account not…

I willingly froze my account not thinking it would be so hard to get it unfrozen. It has been over 3 weeks now and I have gotten no response been locked out from buying and trading. And not knowing if I will ever get this resolved. I really like Uphold compared to the other platforms, but this has me seriously second guessing their customer service. Someone please help!!

Uphold Account Restriction

My uphold account has been active for about a year now, I use it all the time to send crypto with no issues now randomly about a week ago my account got restricted, I did not get an email or any popup explaining why this has happened. I cannot withdraw my crypto or send it. I have sent support a message for help and got zero response besides the auto reply on the first day. I have replied back to my same ticket at least once a day asking for an update with no response. I have over $700 sitting in a currency that isn't exactly a stable coin and no ETA on how long this process will take or even if they plan to help me. Avoid at all cost.

uphold account review…

My uphold account has been under review for a long period of time and have summited all the documents requested to review my account yet I am still unable to access my assets. The support keep taking long to open my account.

My Uphold account was closed on 19 June…

My Uphold account was closed on 19 June 2026 following a compliance review. I was informed that my remaining balance would be returned, and on 21 July I provided the requested refund information. Since then, I have received no response despite multiple follow-up emails. I have also requested that my case be escalated, submitted a formal complaint, and contacted Uphold through X (Twitter), but I have still not received a meaningful update. I am not disputing Uphold's decision to close my account. My concern is the continued delay in returning my remaining funds and the lack of communication. I simply want my refund processed or a clear update on when it will be returned. I hope this review encourages Uphold to review my case and resolve the matter promptly.

Uphold’s Customer Service

Uphold will flag even the most transparent transactions between your own wallet regardless of how much proof you are willing to provide. I have a ticket #7194105 that has been repeatedly answered with bot responses and my transaction was rejected, which would have been fine if it ended there. My account is now currently under review and frozen while being asked no provide no additional information. I have provided proof that this was a transaction between my own wallets. If this does not get resolved my next course of action is to begin filing formal complaints. I would not put your money in this company’s hands until they can figure out better ways to resolve tickets with more communication.

Ticket number #7192087 Processing Time

Ticket number #7192087. I transferred USDC and it’s been stuck in “processing” for the past 7 hours without any explanation or response from support team whatsoever. This is unacceptable and the matter should be addressed in a timely manner.

Don’t Trust Uphold

Opened an account, funded it with $7,500 of my own money from savings, and did nothing else. No trading, no unusual activity — just funded the account. A few days later, Uphold closed my account and listed vague “reasons” (potential misuse, scam-related signs, unverifiable info) with zero specifics and no path to actually clear my name. When I asked for a manual compliance review, I got a form-letter refusal. Worse: my $7,500 ACH deposit is now being held for 65 days before I can even get my own money back — nearly 10 weeks with no access to funds I never even used. Their own support agents will tell you the fastest way to get your money is to go around Uphold entirely and have your bank recall the transfer. That should tell you everything about how this company treats customers. AVOID!!

I wish I had researched this company…

I wish I had researched this company more carefully before trusting them with my savings. Everything seemed professional at first, but every conversation eventually led to another payment request. Looking back, the entire process was designed to keep me depositing money without ever allowing me to withdraw it. 6 February 2026 (£2,700): I registered a trading account and made my first deposit after being promised transparent investing and fast withdrawals. 21 March 2026 (£5,900): A senior account representative persuaded me to upgrade my account, explaining it would unlock more profitable trading opportunities. 10 April 2026 (£8,600): Before I could access any returns, I was told my account required an additional funding contribution to satisfy internal trading conditions. 28 May 2026 (£4,300): I submitted a withdrawal request, but it remained pending while support demanded a compliance processing payment before releasing my funds. 17 June 2026 (£3,800): I reluctantly paid what they described as the final administrative charge. Shortly afterwards my account disappeared, support stopped responding, and I lost access to everything. Total amount lost: £25,300. After realising I had been defrauded, I contacted вαíхchrg . They helped me gather transaction records, organise supporting documents, preserve digital evidence, and prepare a formal fraud complaint to begin the recovery process.

BE AWARE They will close your account for now…

They will close your account for no reason and hold your money for up to 65 days. BE AWARE

So far so good

There was only one transaction that has…

There was only one transaction that has been delayed longer than expected, but other than that, I am very happy with a pole they have showed me to be a very reliable and accountable establishment to work with. I’ve never had to call customer service which makes me very happy I know this does not have anything to do with upholdjust because Bitcoin is down, we shouldn’t be held responsible for higher fees sending funds to our children for books food or whatever it might be. I would recommend uphold to anyone of my clients friends or family members.

Excellent exchange …

I’ve used all the major exchanges and Uphold by far is the easiest to use and the most dependable. They also offer the widest range of currencies. Five stars all the way 👍

0 HASSLE

Evey problem I've encountered, very few. It was resolved quick and easy, 0 hassle. Uphold was also featured in a interview with Brad Garlinghouse himself! I think it's safe to say Uphold can be trusted.