Great location
Great location, helpful staff. Super efficient and easy.
About Bounce Luggage Storage
Data updated- Website
- usebounce.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 168 reviews
- Replies to negative
- 100% (8/8)
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About this business
Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.
Written by the business, not verified by us.Is Bounce Luggage Storage legit?
Bounce Luggage Storage (usebounce.com) has a 4.7 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally convenient locations, noting they are extremely easy to find near major train stations, popular attractions, and local accommodations. Travelers also highlight the welcoming, helpful staff and describe the overall luggage drop-off and collection process as smooth, quick, and entirely hassle-free. However, some customers also noted frustrating issues with specific partner locations, reporting unexpected discrepancies regarding booking availability, sudden schedule changes, or capacity limits. A few reviewers were additionally dissatisfied with unexpected costs, mentioning high prices or feeling that the service did not match the perceived value.
Auto-generated from all reviews of this business. For reference only.What people say
Terrific way to manage bags when hotel…
Terrific way to manage bags when hotel and Air B&B rooms are not ready yet. Easy and convenient to use app, with terrific communication, and confirmations. Well done!
Easy to locate place
Easy to locate place Little bit expensive through bounce but otherwise ok Staff friendly and easy go drop off and retrieve baggage. Bags were safely locked away.
The location was easy to find.
The location was easy to find. Staff were extremely polite and helpful. Excellent value for money. It meant that we could get around London and go and see a show without carrying baggage. Would definitely use again.
Prices are transparent
Prices are transparent. Once you cancel too late , your amount is a credit note, not a roll back to your credit card
Staff was amazing
Process was easy
Process was easy. Location was close. The lady at the store was very helpful
Friendly and safe
Friendly and safe! Easy to find, very convenient with the metro
Perfect
Perfect. The people were so kind.
It was the perfect for what we needed
It was the perfect for what we needed. We had 6 hours to kill before we could check into our room. We were able to leave the luggage and wander around and explore without dragging it with us.
Good shop
Good shop, Did what was required
Easy and smooth
very local and easy to get to drop off…
very local and easy to get to drop off point. Workers were nice and i felt very safe leaving my luggage
Yes v good
Yes v good. Great location first time users . Guy in shop v helpful and patient highly recommend
Great service.
Great service. Close to Copenhague train station
Excellent service.
Facile, pratique et fiable.
Personale cortese e disponibile
Great location
Great location, easy to walk to with lots of bags, nice and friendly service. Very friendly and flexible.
Great friendly store
Changing order expensive plaform
The concept is nice of the app, but if you change order you have to pay again the fees at full price. Doesn't make sense to me and feels like robbery. Paid 7 euro's on fees for two regular bags which is more than 50 percent of the full price. Very expensive platform.
Reply from Bounce Luggage Storage2026-07-31
Thank you for taking the time to share your feedback. We're sorry to hear that the fees associated with changing your reservation left you feeling disappointed, and we understand your frustration. We appreciate your comments and will share them with the appropriate team as we continue working to improve the customer experience.
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