I had a concern about my payment as a…
I had a concern about my payment as a contractor that I raised to the team and the response was prompt and helpful.
About Multiplier
Data updated- Website
- usemultiplier.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 237 reviews
- Replies to negative
- 0% (0/46)
Do you own Multiplier? Claim this profile for free and start replying to reviews.
About this business
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes.We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
Written by the business, not verified by us.Is Multiplier legit?
Multiplier (usemultiplier.com) has a 4.2 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and responsive customer service team for consistently resolving inquiries quickly, politely, and very professionally. Consumers also deeply appreciate the smooth user experience and efficient assistance provided with everyday payroll tasks and official documentation needs. Though some reviewers were not happy with the overall service, mentioning severely delayed responses, unresponsiveness, and frustrating communication issues regarding payroll or system access. A few people also felt that the online platform was unnecessarily restrictive and that support members occasionally struggled to provide clear resolutions for urgent problems.
Auto-generated from all reviews of this business. For reference only.What people say
Good response
Mittal consistently responds to…queries and requests.
Mittal consistently responds to requests with impressive speed and executes follow-ups efficiently.
Great support from Love Mittal!
I have used Multiplier for the past 2 years. The support hasn't always clarified what I was looking for / needed but when escalated to Love Mittal, he has helped directly on a number of occasions quickly and thoroughly!
Worst company ever
We planned to hire five employees in Italy through Multiplier, but due to unforeseen delays on our end, the onboarding process didn’t start as scheduled. Despite this, Multiplier began sending us invoices without confirming the number of hires or offering any flexibility to adjust the subscription start date. Trying to get support or clarity from their assistance team has been an absolute nightmare—slow responses, no clear answers, and no resolution in sight. We deeply regret starting this process and sincerely hope to get out of this mess soon.
issue has not been settled but closed by the agent
The conversation has not yet been completed, but the agent (Ashmeet) ended the chat conversation and asked me for a survey, even though I still have concerns. Unlike other agents who will get confirmation first before closing the thread and ticket.
Timely feedback
He provided clear and prompt updates, ensuring that the process moved smoothly.
Ashmeet was extremely helpful and responsive in assisting me with my urgent request.
Great customer service!
Great technical innovations
Technical advancement is great but platform requires more flexible processes & self-service features.
Quick and clear help to answer a…
Quick and clear help to answer a question regarding local Statutory Benefits. Rohini was able to get me the information that I required when I queried my first pay slip within minutes and explained what would be happening next.
Very bad ,We initially faced lot of…
Very bad ,We initially faced lot of challenges when we planned to hire overseas but with Multiplier and Priyanshi things were easy
It was nice experience
after delay of 2 day
after delay of 2 day, mistake done in multiplier was not resolved, solution received as local hr will solve this, feb payslip is still not uploaded in the system, hope march payslip will be corrected with date
quick response
quick response within 24h to my quiry
WORST CUSTOMER SERVICE EVER
Shoeb is the worst customer service agent I have ever spoken with! I explained my issue upfront, yet it took him an entire day just to ask if we were still connected. He knew for a fact that he took hours to respond, yet he still asked that? How can you expect a person to wait for you for hours????? Couldn’t he have at least provided basic troubleshooting steps instead of just checking if we were still connected? It took him a full day without offering any steps I could take. Then, another day just to ask for a screenshot—even though I had already described the error. And yet another day just to suggest clearing the cache, cookies, and relaunching? What kind of customer service takes two days just for that resolution? I understand that responses may take time, but his replies only delayed the issue when he could have asked all these questions upfront! No urgency at all.
Thank you Multiplier Team!
The team responds to my queries promptly, and if there’s a delay, they always inform me.
Ceejhay/Christopher is very helpful
Ceejhay/Christopher is very helpful I enjoyed the fact that he was pending on my answers and looking to help as soon as possible My only concern is that we were told we would be pais via payroll and it's via bank transfer, which is not the same
New Hire Concern
Shoeb - I'm just not 100% satisfied, I have multiple concerns and none was resolved by Shoeb, he did respond but I observed a high delay in response also the resolution did not help at all but just answered the question. It would be better if he would be proactive in giving additional information on what else can I do or what should I do to fully answer my concern
Generally Good for EOR service but faced a number of complexity issues
Priyanshi Jain provided excellent and timely customer support 10/10! - Added complexity in Australia for small companies (for example payroll liability tax is an additional cost that small companies would not have to bear). - FX rates used add significantly to the overall cost.
Deel
Remote
Rippling
Oyster
RemotePeople
Papaya Global
Native Teams
G-P