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Is US Fireplace Store legit?
US Fireplace Store (usfireplacestore.com) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that placing orders is a simple process, and many find the items arrive quickly and in great condition. Buyers also appreciate the helpful assistance, with several mentioning that staff members provide clear communication and quick responses from start to finish.
However, some customers also noted that certain products occasionally arrived damaged or defective due to poor packaging. A few people also experienced frustrating shipping delays and struggled to get effective assistance from support teams. Others mentioned encountering unexpected problems with wrong items or missing parts that required extra effort to fix.
Auto-generated from all reviews of this business. For reference only.
I have been going through fire place grates every year. I have yet to find one that can hold up to the heat of an oak fire. My recent purchase of a 304 stainless grate should end this ridiculous yearly expense. I just received it and have yet to try it out. So I will with hold my evaluation for now but the purchase experience was flawless.
Reply from US Fireplace Store2026-02-13
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Chimney liner is wonderful also ordered an all weather cap in black and when I received it was galvanized silver. Not a huge deal but not what was ordered. Unfortunately I didn’t have time to worry about exchange as I needed to get the wood stove up and running before a cold front moved in.
Reply from US Fireplace Store2026-01-23
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
I ordered fireproof panels for my…Osburn wood stove
I ordered fireproof panels for my Osburn wood stove. they panels were broken when they arrived. i sent pictures and a description of what happened to them and within a week I had two other panels arrive, both Broken again, I sent pictures and a description again.
about a week later I received another package, the panels were in good shape. costumer service is very good, they stand behind their company. they do need to be a little more attentive in packaging, but it all worked out in the end.
Thank You
Gregg
Reply from US Fireplace Store2026-01-08
Thank you for your feedback! We’re glad you had a positive experience overall and that we were able to make things right in the end. We truly appreciate your patience while we worked through the issue. Your feedback helps us improve and continue providing excellent customer service.
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