Explore America's largest selection of heating solutions with over 100,000 products including gas, electric, and wood fireplaces, fire pits, log sets, stoves, and heaters. Trusted by over 25,000 households, contractors, and builders. Free shipping available. Open every day 8:00 AM - 11:59 PM ET. Give us a call today!
Written by the business, not verified by us.US Fireplace Store (usfireplacestore.com) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that placing orders is a simple process, and many find the items arrive quickly and in great condition. Buyers also appreciate the helpful assistance, with several mentioning that staff members provide clear communication and quick responses from start to finish. However, some customers also noted that certain products occasionally arrived damaged or defective due to poor packaging. A few people also experienced frustrating shipping delays and struggled to get effective assistance from support teams. Others mentioned encountering unexpected problems with wrong items or missing parts that required extra effort to fix.
Auto-generated from all reviews of this business. For reference only.Fire pit arrived quickly and appears to be undamaged. I haven't used it yet.
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Read received the andirons without the hardware to secure them. Who does that? At least explain that they don’t come with any hardware.
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
They claim free shipping over $400, once my order was placed and paid for they contacted me saying that the product is not in their warehouse and they have to order it from a 3rd party and there is an additional $200 shipping charge. I told them to cancel. What a scam site!
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
It was good but the fireplace was damaged in shipping
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
I found the light I needed on line after unsuccessfully trying to order from another place. I called to insure your store had the item, the customer service was excellent! He asked several questions, took my phone number and contacted me within 30 minutes with everything I needed. I ordered and there was constant updates and communication until my package arrived. I highly recommend this business and will go to them first the next time. Item arrived just as ordered, arrived quickly and costumer service was excellent.
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
I ordered a scupper with copper finish and waited almost a month to get it. When it arrived it was in a stainless steel finish. Not what I ordered. I put it in a request to customer support and it's been over a week now and I still don't have an answer on what they're going to do about this. My job is on hold because of this and their customer support and response times are horrible. I will never order from them again.
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Fast efficient service and response. Kept me updated. Good price, great product.
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Terrible customer service. I bought a $480 remote that was recommended as add on to the fireplace I bought on their website but it was the wrong remote for my fireplace. My contractor could not install the remote/receiver to the fireplace. I had to bring in a professional fireplace specialist who concluded it was the wrong model for my fireplace. I called them to try to return but they won't because it's been more than 30 days even though the remote was never used. Ridiculous given they sold me the wrong remote.
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
THIS COMPANY HAS EXCELLENT CUSTOMER SERVICE AND FAIR PRICES
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
They are thieves, took my return and never refunded me!!!
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Company kept in contact with me; had a substitution to propose and complied with my request timely. Delivery was as promised.
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
The only reason I gave it a one star is because I could not do zero stars. I bought a $1200 grill from them and it had a faulty part which was a dangerous part where the gas goes from the tank to the grill. It leaked badly. I contacted them sent pictures and they would not replace it. Beware do not buy from this place.
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
From beginning to end, the service was absolutely wonderful, and the price was just right. What more could I ask for? Thank you so much!
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
i recieved my stove last wednesday one of the logs was broken .called us fireplacestore to report the broken log .the lady who answered was very plesant and ask if i could send her a picture of the broken log. she sent a request for a replacement. i recived a hole set of logs today.i would recomend if you need a stove to call us fireplacestore for your stove.
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
I purchased a fireplace for a customer. When the fireplace arrived I wasn’t ready to install it yet. When I was ready I installed the fireplace and realized I needed a glass door since the fireplace didn’t have a damper to close off the flue. I had ordered a screen barrier. I wanted to return the screen barrier and buy the glass door. But since I was 5 days past their 30 day return policy I could not return the screen barrier. I was not pleased with the return policy. We have to order materials for jobs ahead of time to make sure we have it ready when we need it and I feel like the 30 day return window is far to short.
Thank you for your feedback. We appreciate you taking the time to share your experience. While the issue was outside of our control, we’re always here to help and will continue doing our best to support you.
They built and supplied a quote containing the wrong flue for my fireplace. I get it mistakes get made but the thing that was so frustrating was I had to argue with them over weeks on not paying shipping and restocking fees for their mistake. They were fine to work with until there is any issue with the order then it is terrible to work with them. I tried to make a change to the order after the fact and once again it was a terrible experience. The people that work there are great. Their process and procedures from a customer standpoint is painful.
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The burner didn't come with the hose and adapters to connect it to the gas line. I was chatting for a while with you guys and seems nobody had idea and did not help me with this. I was looking on your website and you did not sell those separately or give instructions. No good
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Everything arrived unbroken but it was missing fastener packet 2. Overall, the length of time it took to receive it was unacceptable. I had to call several times for the status and got wrong information each time.
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
After 18 months the new fan is rattling and make as much noise as the old one. Very disappointing...
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
103 reviews matching
US Bath Store
villohome.com
Eshinesleep
Dreamwood Living
Ornate Home Furniture and Mattress
Lightopia
DaisySilk.com
GhostBed