USSelfStorage.com (usselfstorage.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 7% of negative reviews. Last updated 2026-08-12.
I had a reservation for tues morning and when I got there, the man said I didn't and the price was going to be different than what I had reserved. Then he said I had to but ins, which I didn't need. My around experience terrible. Wouldn't recommend this place at all.
Better prices than most & lots more availability
Firstly, no one used the name USSelfStorage.com. Secondly, I learned on 4/22/2020, I had two separate employees from Extra Storage calling for two separate storage lockers. The advertised rates found online for one locker was $79 and free rental in the second month. Thirdly, advertised rates found online for a second locker was $100 for first month had increased to $215 on the day we were going to close the deal. Going to file review on yelp. If you don't have an ATM card i.e. VISA, Mastercharge etc, you cannot use checking info i.e. routing number, etc. and Extra Storage is unable to process your reservation.
My experience renting from your company was excellent. The service that was provided by Michael was superb! He was friendly, very well informed, and he helped me to get exactly what I needed in a very timely and efficient way.
Extremely easy and efficient. followed up with emails and texts notices within minutes of finalizing contract. May, the office mngr was truly on point and made the entire process a breeze.... thank you!! Facility is extremely clean and well taken care of.
Friendly staff. Clean unit.
Good clean friendly
Quick, easy and no upfront charges
Very helpful and friendly service and unit is insulated very well easy in and out and plus the price is right
I reserved my storage unit reservation on line, the process was easy to navigate and only took a few minutes, the cost was broken down to what I would actually spend and surprisingly with no hidden costs! The following morning at the facilities office, I was cheerfully greeted by the two attendants on staff (Jenna was the young lady who helped me with the entire orientation process) The process was rather in depth and but Jenna who had memorized the entire presentation made the process quick and painless without missing a single point.I was quickly shuttled to my storage garage via golf cart for an inspection. The entire process was conducted in a very friendly but professional manner, I was very impressed with the overall service. I would have given the overall transaction five stars but the entrance gate was undergoing a complete, well needed rebuild, I know for a fact that the gate has been problematic for many years although no fault of the attendants.
I was able to easily find what I needed at a price I liked. After I booked my reservation, the local manager called to introduce himself and find out exactly what I needed from my storage unit. Very impressed!
The cost of the unit was good and the manager was wonderful. Very through on the rules and how it works. The unit is clean and the area around the unit is also clean.
It was great I have my own storage finally..p
It was a great experience very pleasant customer service, very helpful and easy and fast to rent storage for our organization
I have been treated very kindly and that makes a big difference the employees in the Riverdale Office are great
I will not need it till the end of August 2020. But it was easy to book and lock in the rate
great staff - very professional
What an easy transaction. This place is super nice and clean EVERY TIME WE HAVE BEEN THERE. The gal in the office (sorry forgot her name) is very friendly and efficient. Happy we rented here!
We reserved a 10x10 unit online with move in date two days out. Two days later while we were driving to the facility from 2 hours away with trailer in tow, we received a call telling us the 10x10 was no longer available and that we'd have to take a 10x15 for extra cost. Since we didn't have a lot of choice at that point, we said OK and continued to the facility. We then got a call about 30 minutes from the facility that someone else was heading there to rent the 10x15 and we'd better hurry if we want it. When we arrived we were told the 10x15 was no longer available and we'd have to take a 10x20 for more than double the cost we'd originally reserved and agreed to for the 10x10. We were told very matter-of-factly that online reservations are not reservations at all, only appointments to have the privilege to go in and visit with her and perhaps we would be allowed to rent a unit (she didn't really say the last part, but her body language did). She then told us there is also a mandatory $24 fee that was not discussed previously and mandatory insurance and our $52 storage was now $133. We let her know we had no interest dealing with her shady company and that it was the most run-down storage facility we'd ever seen. I went a few miles away and got a 15x30 for $70/month in a nicer facility with trustworthy employees and practices.
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