Excellent storage units
Excellent storage units, very clean, well-kept. Caleb is awesome and very helpful!
About USSelfStorage.com
Data updated- Website
- usselfstorage.com
- Category
- Home & Garden
- Location
- United States · North Miami Beach
- Status
- Unclaimed
- Replies to negative
- 7% (1/15)
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Is USSelfStorage.com legit?
USSelfStorage.com (usselfstorage.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 7% of negative reviews. Last updated 2026-08-12.
What people say
the requirement for insurance is…
the requirement for insurance is completely UNDERSTATED on the front end, as is the start-up fee. It diminishes any TRUST LEVEL that might exist already. employees state that insurance is for my protection, and yet I am UNABLE TO DECLINE IT !!! Completely absurd. Finally, corporate policy states that I can provide ins. via my Home Policy, but provides no more specifics. More cloak and dagger BS which undermines the company's CREDIBILITY. Peter Puccia 602 697 2345
If you offer a free rental truck...
If you offer a free rental truck, it should be considered RETURNED, the moment the client returns to the property to load their items into their new storage. Truck return (in compliance with the contract) as defined via: 1) validation with the truck key in the drop box, 2) with receipt for used gas and 3) inspection of the vehicle to ensure no damage.
Bad customer service
I reserved a unit for a Saturday. The website and the sign on the door said that the location would be open until 5 pm. I arrived at 4:30 and they were closed, causing me to have to keep the moving truck an extra 2 days because they're closed on Sunday. Bad business! Bad customer service!
Could not book online
I received a message that said I could only book in person at the facility but I wanted to pay online so I could get access over the 4th of July when no one is there to process my payment.
The site said first month free
The site said first month free. Then in the website”glossary” it explains that we are not committed to more than one month. The one time admin fee is understood but the monthly charge isn’t. For the first month and what was due and time Of rental
Excellent experience
My USSelf Storage experience was excellent. The moment I registered online that I was interested in space, I received a phone call from Audrey. An hour later, I had my camper in its spot at the storage facility. Simple process and very affordable. Excellent location.
great service
i couldnt have done it without you guys thankyou so much for the wonderful service .
Great online expirence!
Easy to navigate the website, full of useful information, and overall top notch layout.
The manager worked very hard to get me…
The manager worked very hard to get me 50% off the first month rent. It wasn't easy but she did it.
The renting process from start to…
The renting process from start to finish was smooth and effortless. Joann was very helpful and knowledgeable. I had a great experience working with US Self Storage.
Heather was amazing
Heather was amazing, she helped me figure out what worked best for me and was extremely helpful!
Great service
We had help when we arrived, and the process was very quick and efficient. Am glad I decided to go with this storage. Better rates than most other units in the area. Brand new and super clean.
Easy to do it online and the follow up…
Easy to do it online and the follow up is great
Safe good location
Safe good location, friendley & felt welcome, good price & good explanations / how to use the premises.
The online reservation was easy
The online reservation was easy, fast & convenient. After my reservation was made I received a call from them informing me that my reservation is all arranged, set up & waiting for my arrival.
ecellent service and great place
excellent service and great place, very clean
Best ever
First of all, I'm very impressed with this service. Unfortunately due to unforeseen circumstances, I was in a bind and had to find a storage unit quick. Thought it was going to be the most difficult thing ever. Fortunately, I found this site and when it said I could reserve without using a credit card, I was hooked. If I didn't like the unit or found something else, I wouldn't be penalized. The Storage place called almost immediately to see if I had any questions or needed anything. They also were considerate, and very professional. They made what was a stressful time of my life to being one less thing I had to worry about.
The lady that helped me was…
The lady that helped me was wonderful...she was very knowledgeable and courteous.
The lady that we checked in with made…
The lady that we checked in with made our storage reservation go so smoothly.. She carried on a conversation with us and she showed us the storage unit before signing any paperwork