Vacasa (vacasa.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 78% of negative reviews. Last updated 2026-08-10.
We are homeowners who had Vacasa as our property management company for 3 years. This company has very high staff turnover, ridiculous fees, a top heavy administrative structure that ignores the importance of qualified staff doing the actual work in the field. Our house was left dirty after cleanings including supervisor “inspections”. Broken, lost, stolen, and disappeared items and bedding etc was never found by staff so was difficult to get replaced or reimbursed despite double insurance. (Our homeowners policy plus their mandated policy which we had to pay extra for) . The list of their failures and frustrations willfully inflicted on homeowners they essentially borrow space from to benefit 3 fold in hidden costs is literally disgusting. Cleaners spent 30-45 minutes “cleaning” a 3 bedroom home. 2 people can’t clean a house and change 5 beds in half hour let alone check if things have been broken, damaged, or stolen. Any on line or office staff say all the right words and do absolutely nothing.
Reply from Vacasa2026-05-21
Thank you for sharing your feedback. We’re sorry to hear about your frustration with your experience as a homeowner and regret that your expectations were not met. We strive to support both homeowners and guests by maintaining clean, safe, and well-cared-for homes through our Premium Clean program and operational standards. We understand the concerns you’ve raised regarding cleanliness, staffing, communication, and property care, and we take feedback like this seriously. Our team will reach out to request additional information so we can connect you with the appropriate point of contact should you wish to discuss these matters further.
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Dennis Love · 4 reviews · Experienced 2026-05-13 ·
★★★★★
Bay Watch Resort
The resort home on the 10th floor was very nice and clean when we arrived. Awesome beach front view. Easy in and out. No walking steps. Easy access to the beach. Will be staying there again whenever we go back,
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Brittany King Ching · 1 review · Experienced 2026-05-14 ·
★★★★★
I loved everything about this condo
I loved everything about this condo. It was so nice and the staff was so friendly. The only thing I didn’t like was that it smelled like sewage at the pool area. It was awful.
Reply from Vacasa2026-05-21
Thank you for your feedback. We’re glad you enjoyed the condo and found the staff friendly during your stay. We apologize for the odor near the pool area and have shared your comments with our team for review. We hope to welcome you back again in the future.
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Olga Vlasova · 1 review · Experienced 2026-05-15 ·
★★★★★
Lack of Proper Bear Safety Measures
I would like to formally express my disappointment regarding our recent stay at your property.
We rented the house for three nights, hoping to enjoy a peaceful mountain getaway and celebrate my birthday. Unfortunately, the experience was seriously affected by repeated bear incidents on the property. On two separate nights, a bear came directly onto the property, destroyed the garbage bins, scattered trash everywhere, and growled very close to the house.
We followed all house rules carefully and never left garbage outside the containers. We even used our own zip ties in an attempt to secure the bins, although it should not be the responsibility of renters to bring locks or additional safety equipment with them. In an area where bear activity is clearly frequent and well known, the property owner or management company should provide proper bear-proof garbage containers and clear safety instructions for guests.
After the incidents, we cleaned the area as much as we safely could.
I understand that wildlife is part of staying in the mountains, but guests should be properly warned and protected from situations that feel unsafe and stressful. Instead of relaxing and enjoying an important personal trip, I spent a large part of the stay anxious and uncomfortable.
The property itself was nice and pretty clean, but the overall experience and my birthday trip were significantly spoiled by the lack of proper precautions regarding known bear activity.
I hope they will take this issue seriously and improve safety measures for future guests
Reply from Vacasa2026-05-22
Thank you for your feedback. We are very sorry to hear your birthday getaway was impacted by the bear activity during your stay. This home is located in a wooded mountain area where wildlife encounters can occasionally happen and are unfortunately outside of our control. We do provide signage inside and outside the home to make guests aware of possible bear activity. The property does have a bear-proof trash container, although bears can sometimes still get into them. We also discovered a standard black trash can had been left out when it should not have been, and we will be removing it. We appreciate that you followed the house rules and took precautions during your stay, and we are sorry this situation caused stress and discomfort during your trip.
Great location and very clean. Parking was steep so probably not good if you have a car. Other than that it was great.
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SATURNINO NISPEROS JR · 12 reviews · Experienced 2026-05-07 ·
★★★★★
The condo was clean and ready for…
The condo was clean and ready for occupancy. There were adequate towels, bedding, beach chairs and beach gear and the kitchen was fully equipped.
Everyone was happy with the rental
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Susan Kennedy · 1 review · Experienced 2026-05-15 ·
★★★★★
We loved the home and especially the…
We loved the home and especially the pool
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David · 2 reviews · Experienced 2026-05-13 ·
★★★★★
Slow/ no response.
A storm came through on wednesday night.
It knocked out our refrigerator and hot water heater.
We called, but they did not send anyone out.
We were without cold storage or the ability to clean dishes, and ourselves, for the last two days of our stay.
Reply from Vacasa2026-05-19
Thank you for your feedback. We are so sorry to hear about your disappointment when staying with us. We would like to look into this further for you and hopefully reach a resolution you are happy with. Please send us a DM with your reservation info so we can better assist. Thank you!
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Laura · 1 review · Experienced 2026-05-11 ·
★★★★★
A Place That Has It All
From the first moment after opening the door, we loved the warm, welcoming feel of Sara’s Place. The furnishings are lovely, bedrooms are bright from windows and doors that lead out to balconies. The master bath is modern and classy. The kitchen is well equipped and spacious. The balconies overlook both the lake and the walkway around the lake. In the evenings, the walkway is busy with walkers, joggers and families as well as dogs of all sizes and shapes. We look forward to returning to see more of the National Park and to enjoy the hospitality of Sara’s Place.
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Christian Owen · 2 reviews · Experienced 2025-06-15 ·
★★★★★
Do Not Let Them Manage Your Property
Vacasa managed my vacation rental (a newer townhome just off the beach) for two years in Florida. Worst experience I've had; actually caused me to sell it once I became so fed up with their management. They didn't cover my mortgage, took terrible care of it, and when they turned it back over to me I found cockroaches in the bathroom, burnt out bulbs, and multiple broken items.
Reply from Vacasa2026-05-18
Thank you for taking the time to provide this feedback, Christian. We are so sorry for the negative experience you had while using our property management services. We deeply apologize for the issues that you encountered while your home was under our care. Please know that this is not the typical standard that our owners can expect while under our management. We aim to show each owner our dedication to their home's success, and continually look to improve our services in order to promote exceptional vacation experiences for our guests, while taking the stress off our owners. We apologize that this was not the experience you had when your home was under our care and will work to ensure that any areas of concern are appropriately addressed. We will be reaching out to you via the Find Reviewer option for additional information in order to follow up with the appropriate parties.
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Melissa · 1 review · Experienced 2026-05-08 ·
★★★★★
Great location of beach house
Great location of beach house. Close to the beach access. Beach access is nice and not a lot of people.
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Leon Mackethan · 2 reviews · Experienced 2026-04-20 ·
★★★★★
I rented a condo at Yacht Club Villas
I rented a condo at Yacht Club Villas . I accidentally left my wife's medicine in the room we slept in. Also some cash was in the bag. I contacted Vacasa to help me. They only gave me the run around. I contacted them and the Person I spoke with told me they would check into know one brother to contact me back. It was full of my Wife Cancer treatment medicines. She really needs it. I will not rent through them again. They are very messy.
Reply from Vacasa2026-05-14
Thank you for sharing your feedback, and we are truly sorry to hear about the concern regarding your wife’s medication and personal belongings. Our housekeeping team followed protocol and conducted a thorough search of the home, but unfortunately, your items were not found. We understand how important this situation is and regret any frustration you experienced during the follow up process.
Loved the balcony and windows with oceanfront and oceanviews
Location was awesome. The room had plenty of space . I loved the balcony. Definitely will recommend to others. Price was very reasonable right before peak season
I felt very safe staying there alone!! The place was clean and well stocked with all I needed. Only issue was the door lock took multiple attempts to access!
Reply from Vacasa2026-05-14
Thank you for your feedback. We’re so glad you felt safe and that the home was well stocked for your stay. We also appreciate you letting us know about the door lock and will have it checked to ensure easier access for future guests. We hope to host you again soon.
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Diane · 1 review · Experienced 2026-05-05 ·
★★★★★
Our Condo Was Clean ,Equipped with…
Our Condo Was Clean ,Equipped with everything we needed to make our Vacation Perfect!! View was Amazing from the 6th Floor.
Great stay! The outdoor area and water toys are awesome. The kids had a blast. Easily fish off the dock. Room to tie up boat.
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Debbie Black · 2 reviews · Experienced 2026-05-04 ·
★★★★★
Clean room with privacy for multiple…
Clean room with privacy for multiple guests to sleep having doors that close off both sleeping areas. Bedroom with 2 queen beds & LR with Murphy & sleeper sofa. Jetted tub in bath/shower combo.
Residents in next room very loud with doors slamming that were shockingly loud & laughter & foul, hateful language.Aso they smoked on the balcony causing us to not use ours during those times.Not the owners fault or responsibility but soundproofing would help the noise although it probably couldn't have in our case
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customer · 2 reviews · Experienced 2026-05-03 ·
★★★★★
The cabin was great, thanks
The cabin was great. Hot was wonderful. Kitchen well stocked. We enjoyed the stay.
J
Juan · 2 reviews · Experienced 2026-04-27 ·
★★★★★
Clean home
Clean home, working appliances, great location,
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Cindy E. · 2 reviews · Experienced 2026-04-30 ·
★★★★★
Great location
Great location. Property very nice and clean and safe. Pool and Hot tub well kept. Condo clean and quiet.
would stay here again.
