Perfectly comfortable space
Perfectly comfortable space. Well appointed and so nice for everyone to have their own bed. All the extras and wonderful soap/shampoo. We loved it.
About Vacasa
Data updated- Website
- vacasa.com
- Category
- Travel & Vacation
- Location
- United States · Portland
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 78% (32/41)
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Is Vacasa legit?
Vacasa (vacasa.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 78% of negative reviews. Last updated 2026-08-10.
What people say
Great Getaway House
Great location, clean, anything I needed was nearby walking distance.
Cancelled our trip within the required…
Cancelled our trip within the required time period. They switched our rental to new management. Now I’m fighting for our refund. Never again. Awful customer service. I cannot say enough negative things about these wretched people. I cannot recommend and in fact I discourage the use of VROB, Vacasa, and Avari. Beware.
Reply from Vacasa2026-06-11
Thank you for your feedback. We're sorry to hear about your experience and the frustration surrounding your refund request. We understand how disappointing this situation must have been and appreciate you taking the time to share your concerns, which will be reviewed by the appropriate team.
Ocean front stay
Location. Affordability
The condo was right on the water
The condo was right on the water with so many birds and a beautiful view. It’s in walking distance of the Fireside restaurant at the Port Ludlow in and the food is fantastic.
It was a beautiful location
It was a beautiful location. The architecture of our suite and the property was dreamlike. Could of just stayed there the whole time and not ventured out.
who am I dealing with?
VACASA has passed off rental experience for us to: VRBO, VUESTAY, 64thstreet.guestservices, and CASAGO
The condo was very clean and the…
The condo was very clean and the perfect location for us. There was a box fan already there which helped keep the air circulating in the 2nd bedroom. Everything was well maintained and our experience was very pleasant. A safety handles the back of the master tub would be beneficial for getting in and out of the shower, we had a fantastic time
Great place
We had a great experience, great amenities, friendly & helpful staff - we will definitely stay again & vacasa was great to talk to & deal with :)
Don’t rent with Vacasa!
This business was horrible. We used them through Airbnb on a rental in Hawaii. There were no extra trash bags, the sheets were disgusting, and I had to purchase my own, they left no extra supplies in the rental. I had several questions throughout my trip about things like the condition of the property because there were floods prior to our arrival, pool codes, about late checkout, etc., and every single time I was told that they could not give me answers. Not what you expect from a vacation rental company!
Reply from Vacasa2026-06-03
Hi Rik, thank you for taking the time to share your review. We regret to hear that you had a disappointing stay with us and that you encountered problems with the cleanliness, the supplies provided, and the communication with our team. We never want our guests to experience such difficulties, and we aim to always be available to assist with any questions or concerns. We want to look into your concerns further and will be requesting your reservation information internally. We look forward to your response. Thank you.
Location was great
Location was great. Pike market was around the corner and parking was secure. The condo itself was good , but we did encounter a few small issues with the condo itself that were resolved just by taking pictures and submitting them right away to Vacasa. The hot tub at the condo was out of commission our entire stay(May 24-31st). We did report it to the front desk and they said they would check it out , but nothing was fixed before we left. So that was disappointing. And the bathtub in the condo was a bit small, I would not recommend for a larger person.
Reply from Vacasa2026-06-05
Hi Sophia, thank you for staying with us and sharing your feedback. We are glad you enjoyed the condo and the great location, and we appreciate you sharing your concerns with us. We regret that the hot tub wasn't available for your stay and apologize for the disappointment this caused. We want to look into your concerns further and share your feedback with our local team, and we will be requesting your reservation information internally. Thank you!
Great 4th floor condo directly overlooking the beach
Condo is on the 4th floor directly overlooking the beach. Nice and clean, great WiFi, quiet, with nice outdoors facilities including pool, hot tub, sauna, grills, covered parking, and plenty of chaise lounges by the pool and on the lawn.
Vacasa doesn’t want negative property reviews
I recently stayed at one of their properties and had an average experience. I reviewed the property on their website accordingly and honestly. Yesterday I received an email from them stating they would not publish my review. I reviewed their Terms and Conditions to confirm there was nothing inappropriate about my review. The conclusion is that the property was subpar and they did not want any negativity or an average review to dissuade others from future rentals. I will never rent from this Company again, I do not trust them and they acted deceptively
Reply from Vacasa2026-06-02
Hi Ken, thank you for staying with us and sharing your feedback. We regret to hear you had an average stay at our home. Please rest assured that all of our guest reviews are posted online independently, whether they are positive or negative, unless they go against our review guidelines (If the review includes our employees' identity or contact information, profanity, or offensive material, etc). Unfortunately, we were not able to find your reservation with the information provided. We kindly ask you to double-check that the information provided is correct (reservation number/confirmation code). We appreciate your understanding and hope to hear back from you. Thank you!
Alaska trip
Everything that was promoted about the vacation rental was completely true. We had an amazing experience and would book again!
My wife and I with our Boston
My wife and I with our Boston, Rosie had a wonderful stay. We arrived 2 hours early and were given an early check-in. It was quick and easy, as well as being the last time we needed Vacasa's help. The cabin was nicely decorated, very clean, and well stocked. Our cabin was in a great location. Secluded in the woods and only 5 minutes from Helen.
BayWatch 1411 was so clean and smelled…
BayWatch 1411 was so clean and smelled so good! It is well maintained and there were no nasty surprises!!!
Second year staying at L208
This is our second year staying in this unit, however my family has been staying at Maui Kamaole for several years. We love this particular unit and Vacasa has always been extremely helpful with any issues that come up. We love that the pool is right out front and that this unit is very clearly equipped for families. There is plenty of room for all of us and then some. Lots of kitchen equipment for cooking and at least the second time there were some spices as well. There is always plenty of beach supplies although it is different every year. Both times we have been there, there has been some snorkel equipment although we usually bring our own masks just in case. You can also rent some nearby. The home has plenty of towels both for showers and beach, and at least this time it had a cool breach kart along with two coolers which was awesome for the beach days. If you want an awesome place with everything you need to have a great trip without having to bring or buy it, this is your spot!
SCAM
In 2024, we hired Vacasa to manage our home. After eight months of poor performance and ongoing problems, we terminated the contract. In May 2026, we received a shocking letter from the IRS showing that Vacasa had reported more than $4,000 in income on our behalf. We never received these funds. To resolve the discrepancy, we contacted Vacasa and requested documentation and the bank account information showing where this money was allegedly deposited. Rather than providing a straightforward answer, Vacasa has refused to supply the requested information and appears to be playing a waiting game—ignoring inquiries, delaying responses, and hoping the issue simply goes away. Meanwhile, we are left dealing with a potentially serious tax matter that Vacasa created. When a company reports income to the IRS, it should be able to readily demonstrate where that money was sent. Vacasa's unwillingness to provide basic documentation raises serious concerns about its recordkeeping, accountability, and customer service. Based on our experience, I would strongly caution homeowners against trusting Vacasa with the management of their property.
Reply from Vacasa2026-06-01
Thank you for taking the time to share your review with us. We are very sorry to hear of the disappointing experience you had using our services. Please know that our team is working with our Finance department to help with your questions and concerns as soon as possible. One of our Owner Success Coordinators will contact you shortly with more information. Thank you.
No Refunds Issued
Good luck trying to get a refund from this company. I cancelled a trip over a month ago and they are making me fight tooth and nail to try to get over $2k back (despite being well within the cancellation window). Do not use this company, it is a scam.
Reply from Vacasa2026-06-01
Hi Matt, thank you for sharing your review with us. We regret to hear that you had to cancel your reservation, and we would like to look into your concern regarding the refund further. We will be requesting your reservation information internally. Thank you.
great house
great house, quiet location. If you want to fish off a dock all weekend, this place is perfect!