Really their service is extremely good
Really their service is extremely good, they are customer responsive,
About Vanan Services, Inc.
Data updated- Website
- vananservices.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 100% (2/2)
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About this business
Vanan Services, Inc., based in NYC, New York, has been offering certified transcription, translation, subtitling, captioning, voice-over, audio description, and typing services for more than a decade. Our specializations include certified document translation with 100% USCIS acceptance. Audio and video translation for personal, professional, and legal purposes. Transcription services for meetings, phone conversations, interviews, lectures, and more. Closed captioning and subtitling in accordance with FCC standards. Professional document type and formatting. Audio description to improve video accessibility (available only in English). All of our services are created by humans. Connect with our 24/7 support team through live chat, phone, or email.
Written by the business, not verified by us.Is Vanan Services, Inc. legit?
Vanan Services, Inc. (vananservices.com) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Professional and fast
They are always very professional, fast to respond and to quote. We got the documents in less than 30hrs. Highly recommended.
These guys mostly have fake reviews on…
These guys mostly have fake reviews on here. My experience with them can be characterized as “borderline harassment “,”stressful “, “poor quality output”,” shady sales people “. The worst translation services I have ever seen in my life. I have hired multiple translation companies, but I have never had such a bad experience. They have all these sales executives working with fake names. There are 2 guys called Alan Morris and Aaron, ( I seriously doubt they have real names) and I was promised that the translation would be delivered in 2 days. They also promised that if the translation has any errors, they would work with me on rectifying it. However, They couldn’t fix their mistakes even after 4 long stressful calls. After explaining to Aaron, that this was borderline harassment and I telling them that it was stressful for me to be on multiple calls over such a trivial issue, the only excuses that he could come up in his fake accent was,” you are not being professional “this is getting too personal “,” I am on the sales team”. When I asked him isn’t it his job to ensure the quality of the output, he had no answer to that. He also told me not to act smart even though it was him/them who dropped the ball on the client. His final response was for me to seek Whatever remedy I could. So that was that. And They also stole my money and gave me a useless file. So don’t hire them if you want to avoid the hassle. To begin with, the company seemed shady from the start because I was never able to speak to the guy called Vincent Bailey, who gave me a quote over chat. It’s always the sales guy who give you all the sales gimmicks to take your money but unable to provide a quality output. They don’t seem to have a quality assurance manager or a project manager. They should lose their licenses. Edit: I raised the issue of the refund with Aaron ( Some sales guy with a phony accent) and he shut me down by telling me not to “Act smart”. I am not going to be giving you accolades for that. You shouldn’t be running a business if this is what your attitude is. I did tell the guys they could keep my money if they were not going to refund. At that point it was pretty clear that Aaron didn’t care. It was only yesterday that they agreed to issue me a refund when I told them USA does give customers avenues to seek resolutions and this guy offered a refund. A Bad review is a bad review. Take it for what it is. How is it defacing. Should a client just walk away with a bad experience. The 4 long stressful calls were worth much more than the refund of $13.65 For them everything is difficult since they don’t have a real translator. It was just normal Punjabi. You are translating the speech, not reproducing a dictionary. These guys act as if they are doing the service for free. Either they don’t know how to run a translation/transcription business, or they very well know how to harass gullible customers by over promising and then shutting them down. I would not recommend them. They can’t be trusted due to misrepresentation. They don’t have a real translator, let alone a quality translator. This is not the American way of business.
Reply from Vanan Services, Inc.2023-10-10
Hi GD S, We took some time to review your entire order and interactions with us. Our team has worked with several translators to revise the translation. However, based on your feedback, we understand you are not satisfied with the quality of our work. Please note that all translations we produce are done by native human professionals. It would not be possible for AI or Machines to identify speakers, time code, and produce a side-by-side translation draft. Again, we apologize that we were not able to fulfill this translation service request to your satisfaction, it is important to note when it comes to translation, there is always room for improvement and different word choice selections. The source audio file you have shared with us is of difficult quality, it is marked on the quote you paid for. As per our policy, we are unable to guarantee accuracy on difficult source audio files. Our company is an equal-opportunity employer based in Fredericksburg, Virginia, and we employ people all over the world. A few of our service personnel are in India. And yes, they use pseudonyms to make it less difficult for clients to communicate with us. This by any stretch is not illegal or unethical, in fact, a standard business practice on a global scale. While we did review the interactions you had with our service personnel over the phone, it is appalling to hear that you have repeatedly berated and even hurled expletives at them in Punjabi, while they remained calm and indicated to keep the call professional. Just because they are from a geography you are familiar with, doesn’t give you any right to treat them that way. It is baffling that you state that we stole your money when it is evident that this is a service that you willingly paid for. While we understand you are upset and frustrated at the outcome - stating we stole your money or trying to scam you is simply false. This all points to the fact you are simply trying to deface our reputation by alleging the aforementioned. We do not want any money or business that comes at the expense of disrespecting our employees. A full refund of $ 13.65 has been initiated to the source account, and you should see it reflected in 5 to 7 business days. If you would like to further correspond with us, please do so in a cordial and professional manner.
Professional and pleasant to work with.
They are very professional and easy to work with. I was most pleased with their timely responses and their willingness to accomodate my requests and needs. Everyone was so kind.
Great interaction
Great interaction. Allan was courteous and professional
Recommended - Easy & fast
I had an excellent experience with the translation services provided by this Vanan. Alan, in particular, stood out for his assistance throughout the process. I highly recommend this company to anyone seeking professional and reliable translation services.
EXCELLENT Quality and Service!!!
I needed translation
I needed translation, and ALAN help me alot, he was so helpfull. He answer all my question with patience. Whenever i need translation i will call them again. Thank you
Good customer service
I was helped by Vincent today. He was very much on top of things and fast paced to respond. He helped me through the process of getting a quote. I appreciated the help!
Great service
Great service! I chatted with Vincent and he was very helpful and efficient with all the information that I need. Had a little problem with the payment method but he fixed it. Great job! Now, I am looking forward to receiving the translated document.
Great experience with this service
Great experience with this service, very helpful with they job!
Swift response and reasonable quote!!
Just chatted with Alan on a translation Job. I was provided a very reasonable quote and with the info I received through chatting, I am convinced to go with Vanan. I will post my experience after the job later; I have a feeling it will be a good one based on the interaction I had with Alan just now.
I’ve had a great experience with vanan…
I’ve had a great experience with vanan services. Steffi Gordon truly cared about what I needed and she went above and beyond to address all my requisites. She was patient, insightful, and very professional. I highly recommend this company
Excellent follow up service
Following up a purchase a couple of Weeks ago, I was on need of a new document on the basis of the previously translated one (for complying with a different state requirements). I contacted back Vannan, and they were helpfuls and fast in helping me getting the document in no time, and free of charge
I've had a great experience with this…
I've had a great experience with this service. The responses were accurate, timely, and clearly articulated. Steffi Gordon was able to address all of my inquiries with a level of detail and understanding that I found impressive. I look forward to using this service again in the future. Keep up the good work!
Kenny was very patient answering my…
Kenny was very patient answering my questions, as well as fast at his work.
Great quote, quick estimate via online chat w Kenny
Kenny was very helpful in providing me with a very reasonable quote and answering all my questions. I had gotten an exorbitant quote for 2 identical pages of translation from another company and so I was very happy to have found Vanan.
Steffi was nice and answered my…
Steffi was nice and answered my questions and It was very easy to make a decision. She also gave me a discount which I needed.
Great customer service
Vanan provides excellent services and the interactions with their staff are always easy and very helpful. My most recent transaction with Vincent for a translation was quick, simple, and exactly what I needed. I have used them at least 10 times and each time they meet or are faster than the promised turnaround time.
Quick and attentive response
Alan was quick to respond and attentive. He answered all of my questions.
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