VetBilling (vetbilling.com) has a 4.8 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My experience was made great by the caring team.
I've been a return client and always present advocate for this company.
For someone living on a fixed income, I find their pricing affordable and accommodatable.
I'd like to see this company network more, but I understand the sales team does all they can!
There has never been a moment I have had a bad thought about this company or anyone in it, that is saying a lot when you're talking about a creditor 🤣
In all seriousness though, the care and compassion this team has for their mission and what they do is inspiring!
Thank you all kindly 🙏
Reply from VetBilling2026-05-27
Our team will LOVE reading your review and it will mean so much to them! Everyone at VetBilling feels personally invested in the pet owners, pets, and clinics we support. We are thrilled to know that you feel we go above and beyond. Thank you so much! 🥰
We wouldn’t have been able to get our dogs teeth cleaned had this program not been available. So thankful to have this option to keep our dogs healthy without breaking the bank!
Reply from VetBilling2026-05-23
We get it! Dental care can be costly but it’s so important for our pets’ overall health and well-being. We’re happy that a VetBilling payment plan made it easier for you to manage the cost with less stress! Thanks for taking the time to leave us a review.
This offered me help when I felt so discouraged. My furbaby was struggling so badly and needed an emergency surgery and I could not afford it. Vet billing made everything possible and saved me and my baby. The humane society made life possible for me the staff and doctors were incredible. I ugly cried in their lobby tears of gratitude and happiness and relief. I will forever be grateful to them and to vetbilling
Reply from VetBilling2026-05-23
Thank you for letting us know that VetBilling helped you manage the cost of an emergency surgery. It’s scary enough to go through a situation like that, and worrying about how you’ll afford it just adds more stress and fear. We are so happy to hear that your discouragement was transformed into relief. That’s what we are here for. Our founder was in your exact situation many years ago and that is why VetBilling was created. She also felt terrified and hopeless and there were no options like VetBilling then. That is when she decided she didn’t want any other pet parent to have to go through what she did. Thank you so much for taking the time to leave a review for our team. 💖
The person that worked with me on my billing Isabella was awesome and answered all my questions and answered all my questions
Reply from VetBilling2026-05-03
We are so happy to hear that you had a great experience working with Isabella, and we will pass your kind message along to her. Thank you for taking the time to leave us a review.
Constantly changing things i paid it off in full only to get hit with another monthly charge
Reply from VetBilling2026-04-09
Hi there — we’re really sorry for how frustrating and confusing this experience felt for you. That’s not the experience we want anyone to have.
After examining your account, it appears there were several months where scheduled payments didn’t go through successfully, which meant the balance wasn’t fully paid off at the time it may have seemed like it was. When payments are missed or only partially completed, the remaining balance continues forward — and that can understandably feel like a “new” charge if it’s not clearly explained.
That said, it’s our responsibility to make sure this is communicated clearly and it sounds like we didn’t satisfactorily fulfill our obligation there.
We’d be happy to take another look at your account with you and walk through it step by step so everything makes sense and feels resolved. If you’re open to it, please reach out to us at [email protected] or call us at 800-766-1918.
We appreciate you bringing this to our attention and we are sorry for the frustration this caused you.
My doggy had some dental issue and if we did not have vet billing I don’t know how we would have been able to get everything done that honey needed. Thank you so much
Reply from VetBilling2026-04-22
Hi Lynn, we’re happy to hear that our services helped you manage the cost of your dog’s dental care. Thank you for taking the time to leave us a review.
I only had to call once to verify some information. The rep was extremely friendly and helpful. The monthly charge was always on the same date; never doubled billed. I have no complaints from this company.
Reply from VetBilling2026-04-22
Thank you so much for sharing your positive experience! We really appreciate your taking the time to leave a review.
They made sure they didn’t sugar coat anything and made sure that we knew exactly what was going on. Even with our situation they kept us calm and let us know our options and gave our bubby the help he needed and helped us get on a payment plan. We couldn’t have asked for better vets
Reply from VetBilling2026-04-22
We are happy to hear that you had a great experience at your vet and felt supported every step of the way. We are glad we could be a small part of that by helping you comfortably mange the cost.
C
Carol A McGuire · 3 reviews · Verified · Experienced 2026-02-26 ·
★★★★★
They were very helpful when I needed to…
They were very helpful when I needed to postpone and reschedule a payment.
Reply from VetBilling2026-04-02
It's important to us to offer flexibility and understanding. Sometimes we all just need to reschedule a payment or two; that's just life, and we totally get it. Thank you for taking a moment to leave a review and let our team know they were helpful.
It really helped in a time of need. Our baby got very ill and we were able to get him well with the help of vetbilling
Reply from VetBilling2026-03-13
We are so happy to hear this, and glad we could help! Most of all we're thrilled to hear that your pet is well. Thank you so much for taking the time to leave us a review.
A great service that helped during a bad time. I wouldn't have been able to get my cat treated without Vet billing. I'm so greatful there is a service like yours!
Reply from VetBilling2026-03-11
Thank you for taking the time to tell us that having this option was helpful for you at a challenging time. We appreciate it and hope your cat is doing well!
