VetBilling (vetbilling.com) has a 4.8 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My cat had a urinary blockage back in April, and VetBilling was there to help me afford his care. Because of them I'm able to keep loving my boy. I called last Friday to ask about my bill as I was very confused why it got more expensive, Isabella was a fantastic help! Thank you so much for your patience and understanding!
Thank you 🙏🏻 It was a wonderful and very helpful experience. God bless you
I am disappointed that even though I make a payment through the website, the autopay for the same month is still withdrawn, so it's double paying. This is very, very inconvenient! Otherwise, I appreciate the ability to make these payments.
We understand how frustrating and inconvenient it would be to make a payment online and then have your regularly scheduled payment withdrawn as well. Payments made through our Quick Pay portal are applied as additional payments and do not automatically cancel or replace the next scheduled draft. While this information is included on the payment screen, your feedback makes it clear that the notice may need to be more prominent. We are reviewing how and where it appears so customers can see it before submitting an additional payment. We appreciate your kind words about the payment plan itself, and we are sorry this part of the experience was disappointing. Please contact our Customer Support team at 888-423-6906 so we can review the payments on your account with you.
Thank you so much for the kind review. We appreciate it.
The process to set up was relatively uncomplicated but the fact that you have to send a picture of yourself by granting access to your camera paired with the fact that they take a service fee of $3/transaction is the reason for 2 stars.
Thank you for sharing your feedback. We understand why being asked to allow camera access can feel concerning, especially when people are understandably cautious about privacy and online security. For clarification, VetBilling uses the photo step as part of the payment plan signature process. The pet owner completes their own enrollment information through a secure link, and the photo with a unique identifier code helps confirm that the person agreeing to the payment plan is the person completing and signing it. This helps protect both the pet owner and the veterinary practice by reducing the risk of errors, unauthorized enrollment, or later disputes. Regarding the $3 transaction fee, VetBilling payment plans do not charge interest, and there is no retroactive interest. The transaction fee helps support secure payment processing, account management, and access to our customer support team throughout the life of the payment plan. For many pet owners, that small per-payment fee is the only added cost for being able to pay the veterinary bill over time. We appreciate you taking the time to share your experience, and we’re glad to hear the setup process was relatively uncomplicated.
I am grateful that they have vet billing everyone that had excellent customer service they work with you on your account I am grateful that both my cats can go to the humane society in Westland for care I love it thank you guys
Thank you so much for taking a moment to let us know that you were pleased with the support we offered. We truly appreciate your review.
Isabella is awesome!! Her willingness to help me with my payment arrangement was reassurance!!
Thank you so much for letting us know! We will definitely share your comments with Isabella. We think she is pretty awesome too!
Easy! Nice to have it automatically set up!
We appreciate the kind words! Thank you for taking the time to leave us a review.
Good staff, professional and very friendly. Timelines was very efficient.
We appreciate the feedback! So glad you had a positive experience. Thank you for taking the time to leave us a review.
This Vet Clinic is amazing they saved my cat.
We're happy to hear that you were happy with the services provided by your vet!
We are glad you found our services easy and convenient! Thank you for taking the time to leave a review.
It was easy to apply. The payments were easy to do. But I really loved how quickly you let me know when the bill was paid in full.
Thank you so much for your kind review! We’re glad the payment process was easy and that the paid-in-full notification was helpful. It's a relief to know right away when a bill has been paid off! Just to clarify for others who may be reading: VetBilling payment plans are offered through participating veterinary practices, so the clinic determines whether a payment plan is available. There is no approval process similar to credit-based financing. VetBilling manages your payment plan on behalf of the vet practice and handles all customer service tasks related to servicing it. We’re very happy to hear that the experience was smooth for you, and we appreciate you taking the time to share it.
We appreciate the compliments to our team. They work very hard to ensure the best possible experience for every pet owner with a payment plan through VetBilling. Thank you for taking the time to leave a review.
Isabella is so kind and empathetic towards the struggle to stay on top of bills. She's also highly understanding when it comes to life getting in the way of paying upcoming bills and late balances that are racking up. She helped me set up a secondary payment plan at a lower rate while also pushing back one month of my regular bill to ensure I'd still be covered for other monthly life bills. We've all been or will be in a predicament that prevents us from paying one bill or another. Thank you SO much, Isabella, for being a kind soul - you made this whole process so much easier for me while also easing some of my anxieties about missing payments due to unforeseen circumstances. Keep up the amazing work and, again, thank you for the phenomenal customer service and genuine care you provided!
Thank you so much for letting us know you were pleased with Isabella's support! Our team is always thrilled to get feedback like this. We appreciate your taking the time to leave us a review, and we have definitely shared this with Isabella!
The process could not have been easier! I am so grateful for this option to pay for my dogs surgery.
We are so happy to know that a VetBilling payment plan made the cost of your dog's surgery affordable! Thank you for taking the time to leave us a review, and we hope your dog has a speedy recovery!
Thank you, we appreciate the positive review.
It was good my only Problem was I could use a reminder every month just for you to say hey it's the 25th we pulled money I only got three emails from you We were going to pull we pulled for September and we're done thank you for working with us A monthly reminder saying hey we pulled money just to let you know would have helped
Thank you for sharing this feedback, and we’re glad the payment plan was helpful overall. We appreciate your suggestion about monthly payment reminders or confirmations. Feedback like this is valuable and helps us continue improving the payment plan experience for pet families. We appreciate your taking the time to leave a review and share your experience.
My dog still has porcupine quills and it would cost more for me to take her back in after a week of recovery from having her chest cut open. She’s super lethargic. She’s lost a lot of weight and she’s only 22 months old they could be a little bit more friendly with their financing.
We’re so sorry to hear that your dog is still having problems after such a serious medical situation. That sounds very upsetting, especially after a week of recovery. We do want to clarify that VetBilling does not provide veterinary care or make decisions about treatment, pricing, or follow-up visits. We help manage payment plans after they are approved and set up by the veterinary hospital. Because your concern appears to be related to your dog’s medical condition and the cost of returning to the hospital, we’d strongly encourage you to contact the clinic directly as soon as possible. If you have questions about the payment plan itself, our team is also happy to help.
Amazing ! Finally a good payment plan for vets that average people can afford !
Thank you so much for letting us know that this was an affordable payment plan option for you. We appreciate the review.
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