Everything went very smooth and easy
Everything went very smooth and easy, not a single issue, my ticket arrived on time, easy to transfer aswell, everything great
About viagogo
Data updated- Website
- viagogo.com.mx
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 77 reviews
- Replies to negative
- 0% (0/28)
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About this business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
Is viagogo legit?
viagogo (viagogo.com.mx) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews; 77 of them were added in the last 12 months. Last updated 2026-09-07.
What people say
The Service was amazing we liked so…
The Service was amazing we liked so much thank you very much
Great experience
was amazing the treat of viagogo's team, protecting my tickets and helping me with all the issues
viagogo team
Hi viagogo team, I just wanted to take a moment to say a huge thank you ❤️ I’m writing to you from Mexico City - all the tickets from my 2 orders arrived safely at my hotel, and everything worked out perfectly. As international travelers on our honeymoon, we were naturally a bit nervous about receiving physical tickets in a foreign country, but your team’s quick and professional responses gave us complete peace of mind. Your customer service was truly exceptional - responsive, helpful, and reassuring every step of the way. We’re now heading to EDC Festival with our tickets in hand, and we couldn’t be more excited. Thank you again for making this experience smooth and stress-free. I work in customer service myself, so I know how important it is to take a moment and say thank you - you really deserve it.
Easy and smooth
Tickets were delivered ahead of time and I had no inconveniences downloading and/or using them to access the concert.
Very easy communications with Viagogo
Very easy communications with Viagogo, always checking everything was ok, excellence service
I hope this company rots
Supposedly, two sellers never sent me my tickets a they offered me tickets which were half of the price of the tickets I originally purchased. Still haven’t recieved my refund. Huge scam
Trying to get my money back
I bought tickets for Strictly Come Dancing in May. I changed my mind and put them up for sale. I have to leave it with Viagogo for them to sell. The problem is that i won't get what i paid i paid £271 they have put them up for sale at £100 less. I haven't got the tickets yet? I'm none the wiser where they are?
Do NOT buy tickets through Viagogo.
Do NOT buy tickets through Viagogo. I traveled all the way to Mexico to attend a game and never received my tickets. Their policy claims you’ll receive a full refund if tickets aren’t delivered, but now they’re refusing to give my money back. This has been an extremely frustrating and disappointing experience, especially after spending money on travel and planning around this event. I will never use this website again and strongly recommend others avoid it.
Fake tickets. Don't buy here.
Fake tickets, very hard support system. I ended up not being able to go to my concert. Aweful experience, just buy them at Ticketmaster or other place, save yourself the disappointment.
Excelente coordinación y compra segura
Everything was legit
Everything was legit. I was nervous since buying from resellers is always a risk and it was the first time I used viagogo, even though they have a guarantee. But I got my tickets as soon as I bought them and had no problem at the venue.
Easy to use
Easy to use and kept informed
Everything ran smoothly
Everything ran smoothly. The only thing that I will argue is that the fee Viagogo charged me was too much!
Nothing to worry about
Nothing to worry about. I bought tickets for JLS for £15 each, selling on ticketmaster for over £40. Then read the reviews on here and was worrying to death that I'd been scammed. Received tickets within an hour of buying them.
Terrible experience
Terrible experience with viagogo as I couldn't get hold of the tickets. I had to make countless requests to the client service (which is crap by the way) to get to them. Buy your tickets via ticketmaster. Never via viagogo.
Terrible experience!!!
Terrible experience!!! I bought tickets on January 2025 for an Oasis concert, they delivered the tickets on September 12 the day of the concert. The tickets were numbered and I had bought general A which was standing up, but you would be very close to the stage. The tickets they gave me were on the side very far from the stage. When I phoned them they told me that the only thing they could do was give me 25% refund…. Not the tickets that I had bought… very disappointing!!! I paid 3,183.00 usd for seat that were not what I paid for, they had my money for 8 months and they refund is laughable… They totally ruined a family date which we had great expectations to attend. Never ever buy from them, they are scammers you will loose money. I don’t understand how they are still in business….. BEWARE!!!
I purchased 2 tickets in December 2024…
I purchased 2 tickets in December 2024 for the System of a Down concert in Curitiba, which is scheduled for tomorrow, May 6th, 2025. To my surprise, I received one senior half-price ticket and one regular full-price ticket. Initially, I purchased both tickets at the same price, and there were no indications that they were senior tickets. I checked all the purchase details and the website thoroughly, and there was no mention that the tickets were for seniors. The fact that I received one full-price ticket proves that I did, in fact, pay for two regular tickets, yet I received one senior and one regular ticket. Immediately after receiving the tickets, I contacted Viagogo's support team, who informed me that they would not exchange the senior ticket for a regular one, and therefore the only option would be to proceed with a refund. I agreed to return both tickets to receive a refund. However, they asked me to transfer the tickets to Viagogo via Eventim — but this option simply does not exist on the platform. I have contacted customer support several times via chat and email, and each time I start a conversation, they restart the process from scratch, stating that they will contact the relevant team to figure out how to return the tickets, even though the only method they suggest for returning the tickets simply doesn't exist. I paid 2,000 BRL for these two tickets, and Viagogo is stalling until midnight so they can claim I didn’t return the tickets. However, I am trying everything I can to return them, and Viagogo is simply not providing the support necessary to make the return and refund possible. A very well-orchestrated scam. Please refund my money.
The absolute worst customer service
The absolute worst customer service. Bought tickets, could not get them, was given the run around several times on the phone and they did not provide any adequate solutions. STAY AWAY AT ALL COSTS.
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