Viaota (viaota.com) has a 4.2 out of 5 rating on OK.one, based on 109 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
T
Tee · 5 reviews · Experienced 2026-04-14 ·
★★★★★
Bad, stay away
Bad, selling a product that doesn't work and refusing a refund, as the product has been used... used means opened to see that it doesn't work....! took the money upfront for 6 months. they promise high speed internet ANYWHERE, but not in the centre of my town... absolute scam.
Reply from Viaota2026-04-14
Hello,
We would like to inform you that the issue you brought to our attention has been successfully resolved by our customer service team as of 2026-04-21. Should you require any further assistance, please do not hesitate to contact us.
We sincerely appreciate your feedback and patience throughout the resolution process. Your input is highly valued as we continue to improve our services.
Thank you for your continued support as we strive for excellence in customer satisfaction.
Best regards,
Viaota Support Team
W
William Bolz · 5 reviews · Experienced 2026-03-23 ·
★★★★★
After going back and forth
After going back and forth, I received a partial refund. The service is working well so far.
Never did get any answers on how much data you can use on the unlimited plan before they start slowing it down or completely cut you off.
We'll see if I have problems at the next billing cycle.
Update
Finally received a response on how much data you can use on a unlimited data plan before they start throttling you down, it is 15gbs. Wish they would be honest and let you know up front that unlimited doesn't mean unlimited. I'll keep it for now, but I'm undecided if I will keep it when it is time to renew.
Reply from Viaota2026-04-08
Hello William,
Thank you for sharing your thoughts with us, we truly appreciate your feedback. We are pleased to hear that your concern has been addressed and we value your input in helping us improve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you once again and we hope you have a wonderful day!
Best regards,
Viaota Support Team
C
Chris Musgrove · 1 review · Experienced 2026-03-14 ·
★★★★★
frustrated
response time was good
my only gripe is original purchase not being enough bandwidth to stream one tv for less than a week before i had to re-up now 2x and have to order a second sim card.
$ 10.00 / month is only good for email and an occasional you tube video :(
Reply from Viaota2026-03-15
Hi Chris,
Thank you for your kind words regarding our response time. We understand your concerns about the bandwidth limitations you have experienced and the need to purchase additional data and a second SIM card. Our team is constantly working to improve our services, and your feedback is invaluable to us.
If you require further assistance or would like to discuss your options, please feel free to contact our customer service team at https://support.viaota.com.
Thank you for choosing Viaota.
Best regards,
Viaota Support Team
I bought the Ryoko gadget last year, as I was planning to travel with it. I decided to open PKG around Oct. I couldn't get it to find any service to connect to. Finally in Dec. I got ahold of customer service. Longer story shortened, we finally were going to factory reset, but I ended up just using the admin. Sign in , and it works ok. Have connected up to 4 devices. However today has been a denial of service. So out of 3 months, prepaid Unlimited GB service I've maybe gotten 14 days and March is my last month. I'm still undecided if it's worth the cost as I use it from my driveway ! What will it be like in the Real middle of Nowhere?!
Reply from Viaota2026-03-01
Hello Holly Summers,
Thank you for sharing your experience with us. We are sorry to hear that you've had trouble with your Ryoko gadget and connectivity. We understand how important reliable service is, especially when you're traveling.
Please know that we are here to assist you further. For a more detailed review and resolution of your situation, we encourage you to reach out to our customer service team through the contact form at https://support.viaota.com.
Your input is essential to us, and we appreciate your patience and understanding.
Thank you for choosing Viaota.
Viaota Support Team
R
Robert Carter · 1 review · Experienced 2026-02-22 ·
★★★★★
⭐☆☆☆☆ Absolute Disaster⭐☆☆☆☆ Absolute Disaster — Would Give Zero Stars If I Could
⭐☆☆☆☆ Absolute Disaster — Would Give Zero Stars If I Could
I don't even know where to begin. Ordering from Viaota was, without question, the single worst consumer experience of my entire adult life — and I once bought furniture from a guy in a parking lot.
The product arrived two weeks late, with no communication, no tracking update, and when I finally reached out to customer service I was met with the kind of enthusiasm you'd expect from someone being forced to answer emails at gunpoint. The response time was glacial. The answers were vague. I felt like I was corresponding with a very tired ghost.
When the package finally showed up, it looked like it had been shipped via catapult. The box was crushed, the contents were rattling around like loose change, and the item itself appeared to have been assembled by someone who had only heard of the product secondhand.
I asked for a refund. I am still asking for a refund. I have asked so many times that I have begun to feel we have a relationship.
Save yourself. Buy literally anything else. Buy a rock. A rock has never let me down like Viaota has.
Reply from Viaota2026-02-23
Hello Robert,
We wish to update you that our customer support team is actively investigating your case. If you have any additional questions or concerns, please do not hesitate to contact us; we are here to assist you.
We sincerely appreciate your willingness to share your experience. Your feedback is crucial to us, and we thank you for your understanding as we work diligently to address your issue.
Thank you for playing a vital role in our continuous improvement and development.
Warm regards,
Viaota Support Team
J
JOHN · 8 reviews · Experienced 2026-02-23 ·
★★★★★
All the 5 star reviews and there…
All the 5 star reviews and there experience and how easy it was to make the order
Reply from Viaota2026-02-23
Hello,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and had a positive experience.
If you have any further questions or need assistance, please contact our customer service team at https://support.viaota.com
Viaota Support Team
J
J · 2 reviews · Experienced 2026-02-10 ·
★★★★★
Hoping big with great speed
Bit hard to answer just applying for your product sounds good and can't wait to use it then be able to answer a lot better
Reply from Viaota2026-02-19
Hello,
Thank you for your feedback! We're pleased to hear that you're excited about our product. If you have any questions or need assistance, please feel free to reach out to our customer service team at https://support.viaota.com.
Viaota Support Team
K
KLEE · 1 review · Experienced 2026-02-18 ·
★★★★★
Show all the offers before, not after purchase.
I would prefer having the offers up front, not after making the purchase for the device. It is easier to figure out the real cost before making the purchase.
Reply from Viaota2026-02-18
Hello KLEE,
Thank you for providing your feedback!
We apologize for any inconvenience caused by the lack of upfront offers. We understand that knowing the real cost before making a purchase is important. Your comments are valuable, and we are continually working to enhance our customer experience.
If you have any further questions or need assistance, please reach out to our customer service team at https://support.viaota.com.
Viaota Support Team
T
Toney · 1 review · Experienced 2026-02-16 ·
★★★★★
Most likely needed add ons
This purchase was just too easy. I do hope with all the B.S. online that this product does everything it's being promoted as doing and then some. Also, all the needed add ons made your 79.99 jump almost past 200.00. I will need proof of return and refund if disappointed.
Reply from Viaota2026-02-17
Hi Toney,
Thank you for sharing your feedback. We understand your concerns about your recent purchase and want to assure you that we strive to meet all expectations regarding our product's promotion and pricing transparency.
While we cannot promise specific solutions like refunds in this forum, rest assured that we take your feedback seriously and are committed to addressing your concerns. Please reach out to our customer service team at https://support.viaota.com for any assistance you may require.
Wishing you a wonderful day ahead.
Best regards, Viaota Support Team
