Viasat

Don't do it!!! Get Starlink, it's much better.

Subcontractors were used for installation for equipment. It was not done correctly. The second subcontractor (sent to fix the issue) said Viasat wouldn't authorize him to correct the wiring so it could be grounded correctly. (It would have had to be rewired). Service was so slow that I couldn't watch Netflix without interruptions. Viasat failed to cancel my service at the end of my billing cycle after it had been requested. Instead they "suspended" my service (for non-payment) after several days into the next billing cycle. Then they contacted me saying I owed money for that additional month since I had some service during that billing cycle. I told them I had cancelled the service and that was why the payment method had been removed. I reluctantly paid the extra month, so they would go away. Instead they reinstated the service (I didn't even live at the residence any longer) then tried to bill me for an extra month AGAIN before finally cancelling the service. I received a box requesting back the equipment (that I had purchased). I was told they didn't sell equipment that it was a "lifetime lease" (contrary to what is in my contract). I sent back the equipment since I knew I would never use them again with a letter stating the facts. They still fail to acknowledge their mistakes. They sent me to collections and are still trying to get an extra month of payment from me.

scam, unreliable, untrustworthy

I honestly regret signing up for this service. The internet has been slow and unreliable, and the price is much higher than what was promised. I was overcharged on my first bill even though I'd only been a customer for two weeks. They also charged me for equipment that I was told would be free. When I reached out to customer support, they weren't helpful at all and didn't do anything to fix the problem. Overall, it was a really disappointing experience, and I wouldn't recommend this service if you're looking for reliable, reasonably priced internet.

The worst internet I have ever had

The worst internet I have ever had. Called and tried to resolve issue several times. They charged a full month for 7 days of service. The internet does not work. Go with starlink even if viasat sounds cheaper I pay less through starlink and service is 100% better.

Viasat passeViasat passenger care couldn't provide me with a payment confirmation/invoice for the wifi I purchased on LOT flight, resulting in me not getting compensation from my employer for this exp

Viasat passenger care couldn't provide me with a payment confirmation/invoice for the wifi I purchased on LOT flight, resulting in me not getting compensation from my employer for this expense. They said they cannot find my purchase in the system, although I provided my email, flight info, transaction details and so on. Very dissapointed

The internet only worked for about 3…

The internet only worked for about 3 weeks of the 2 months I had it. When I had issues they would take 2 weeks plus to send someone out to fix it. Then they had the audacity to charge me for the internet while it wasn't working and I was waiting for their tech.

I'm giving it two stars because we were…

I'm giving it two stars because we were able to get extremely slow internet most of the time. We live out in the country and didn't really have any other options until Starlink came along. That's what we just switched to. Streaming movies on Viasat was nearly impossible. Any kind of bad weather also knocked out our service until it passed. One thing that really ticked me off at the very end, was they want you to climb up on top of your roof and remove a TRIA box located on the satellite dish, as well as return the modem and power cord equipment or face a $300 charge. They are more than happy to come out and set you up, but come time to end the deal and they want you to do it yourself. I'm disabled and can't get up on the roof. How wonderful right?! The billing cycle also made it so that I had to pay an extra month after I already had my new internet with Starlink. ($178) So basically they get you for an extra $500 total if you don't return the equipment. They won't be in business much longer. Glad we're finally done with them, but they were a necessary evil to be able to have internet service.

Paying for slow Internet is a joke.

Paying for slow Internet is a joke.. month to month after 2 year contract... Options are limited where we live for Internet..had viasat for over 5 years... Getting a tech out here was a wait and a half, still had to pay the bill for no Internet,long story short go elsewhere for Internet if you can... Cancel it at the end of the cycle just before they take payment cuz you will be paying for a month of Internet you won't use if you already have a new provider... $127 for a month of not being used... Awesome way to get that last penny off you... Goodbye viasat, the spotty service and constant outages won't be missed.

Worst internet service EVER!!

Worst internet service EVER!!! Their sales team lies about service and prices and billing service. Their service is a scam.

Worst internet that we’ve had for along…

Worst internet that we’ve had for along time and it took the man forever to install it so nothing fast about that at all and the speed is awful this is not a fast high speed internet service at all and they said we’d get a 300 dollar gift card after our first payment that was a lie and anytime it clouds up we can’t use our internet and you can’t even play call of duty or anything because the internet is so slow.

Worst internet and customer service ever...

We got the best plan available that was supposed to work "for all of our needs". We can't even watch one movie without it buffering every 5 minutes. I told them my daughter works remotely and they said it would be perfect. NOPE! Not at all. I did every trouble shooting suggestion and nothing changed. It's been 2 weeks and I called to cancel it. Still have to pay a full month and then I am responsible for climbing on the roof to disconnect the satellite to return it. Worst customer service ever!! Do not waste your time or money. Btw, Starlink works great here.

Slower Than Promised Speeds, Predatory Billing

Beware of this company. Absolutely hideous service. Slower than promised speeds (6 instead of 35), high rates and predatory, customer-abusive billing practice. There should be a law against companies treating consumers this way. DO. YOUR. RESEARCH!!!!! Read the reviews - people are telling the truth.

It is ridiculously expensive

It is ridiculously expensive, and I changed my internet company because the "latency" was annoying. Much less cost and much better connection now.

Rude customer service.

Simply Sours Scam

I made. A purchase from Simply Sours. It was a buy 1 get 2 free for trying it.site said free refunds in 30 days if you wanted to cancel. It cost $39.99. It took close to 3 week for the shipment to arrive. Soon after i got an e mail saying my 2nd order was being prepared to ship and they charged my card $239.99. I tried to call them, no phone # available. No email way to contact them. I finally went through their site and told them i did not place a second order and wanted a refund for my $239.99. They responded they were not accepting return’s at this time. I called my bank and canceled my card to stop them from any further charges. I’ve contacted them at least 6 times trying get my money refunded. I told them i wanted the refund in the form of a check since i had to cancel my card. I’ve been fighting this since early March. Today is April 21st and i still don’t have my $239.99 back that i didn’t authorize.

The internet is a joke out here period

The internet is a joke out here period. When the wind blows or it rains or just simply a cloudy day you’re not going to watch TV here. Trying to stay connected is nearly impossible!!

No tech

No tech, no appt, no call back., no follow up.

Today we call to have them sent the box…

Today we call to have them sent the box or have someone come you to the house and get the internet.The lady that I talk to keep telling that I have to wait until next mouth before that would happen.They don't have good customer sever at all.Where we live we need to watch every thing on line and by the tenth of the mouth we are out.We would have to by more time for the internet

I am satisfied with the service

I am satisfied with the service. There is one thing I feel strongly about. You should not have to pay additional fees to change due date of monthly payments. I requested due date change several months ago and was surprised that the change would cost $30.00. I have never had any requests from other creditors for changing payment date.

Absolutely terrible

Absolutely terrible. 130$ a month for wifi that barely runs YouTube and Netflix. It took 19 hours to download a 40gb game. If you want reliable wifi DONT USE VIASAT

Service in Alaska is terrible!