Viasat terrible
5 year Viasat customer. In the beginning reception service was okay (i.e. passable) and customer service was fair. Over time, the reception became awful and customer service terrible. DO NOT USE Viasat.
About Viasat
Data updated- Website
- viasat.com
- Category
- Construction & Manufacturing
- Location
- United States · Carlsbad
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 0% (0/46)
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Is Viasat legit?
Viasat (viasat.com) has a 3.0 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 42% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Poor customer service
Poor customer service. In my opinion, this company is more related to a scam organization with a legal business. Don't waste your money.
The internet is too low I can’t watch a…
The internet is too low I can’t watch a movie because stopped every five minutes , I’m very disappointed , this happened every day.
Exorbitantly expensive for SNAIL SLOWww…
Exorbitantly expensive for SNAIL SLOWww internet speed. No speed here. Often no connection at all or barely there at best. Truly taking advantage of the other companies not providing service to our area. When the government low income subsidy lapsed Viasat TRIPLED the cost to low income folks trapped into having their "service". Nice, huh?
Weak to nonexistent internet when we…
Weak to nonexistent internet when we have heavy rains. Weak Wi-Fi throughout the house- never ever reach the download/ upload speeds we pay for monthly. If I could get fiber to my house, I would cancel Viasat.
The service is too slow
The service is too slow. Often, I find myself switching to the hotspot on my phone.
Viasat support staff is amazing
The support staff is amazing! They listen and understand and will work to make your Viasat experience excellent. We are very pleased with this company.
disruptions in service two or more…
disruptions in service two or more times a week.
Easy to work on getting me my discount.
Reliable service
Reliable service. However, the speed significantly decreases during evening hours.
VERY HELPFUL IN SETTING MY ACC'T FOR…
VERY HELPFUL IN SETTING MY ACC'T FOR BACKUP INTERNET COVERAGE
Not fast enough for working from home.
A few years back I had trouble with…
A few years back I had trouble with this internet and called several times to get service. I always got someone from a different country. Each time they would send me a name of a company for service and those company's where out of business or had stopped working for you, some for 2-3 years. your records you send them where not up to date. Then I got a call from some pretending to be from your company and was trying to scam me. I am sure he was one of the men I talked to about a service call from your company.
Pricey SLOW Service
It amazes me I was sent an email regarding signal improvement BEFORE I complained about it. Its like it was known already...this slow signal issue. To pay what I am, I am NOT satisfied w/ service, overall. B/C EVERY THING in our world depends on WiFi, improvement should be made to have better [signal] quality.
Had Viasat for several years with no…
Had Viasat for several years with no major issues. Only bad was during storms when I needed it the most. I’m switching due to offer from my Co-op.
Thank you…valuable for young people
Thank you…valuable for young people. I am 81!
My internet hardly works at all
My internet hardly works at all. For as expensive it is, i would expect to get good service.
Totally inconsistent connection to Wi…
Totally inconsistent connection to Wi Fi. Frustrating because Viasat says everything is working.
I been satisfied with the service
I been satisfied with the service, Thankyou
dependable service
Viasat is consistant and reliable for the most part