Viasat

Too much $

Too much $ Shuts off and have to reboot Run out of HD if I use my tablet

Getting service is very difficult

They are the only ones that will bring Internet to rural areas so have no choice but to use them. Sales always sound good but it is difficult to get service!

Honestly

Honestly, the worst internet I have ever had constant data And you have to spend almost a 140 to $70 to even get a decent internet with that via they have no plans for anyone that needs good internet and they take advantage of people who are barely in the limits of their ranges to give them. Barely enough internet to do anything and not to mention constant data Almost not even 3 to 4 MB, upload download speed, and that is high-speed internet. I see that is a fraud, a nice, false advertisement. And not to mention I have discontinued my account so many times and you people keep continuing to charge my mother and father, the worst internet company I've ever met and honestly, my parents don't deserve a c***** internet. They're elderly disabled. They need internet to communicate with their family and you can't even do that. For them via sat is the worst internet ever, and I will continue to say it. And as a customer, I have the right to say, so of course, nothing will ever be done about it, but that's what you expect from you rich corporate freaking internet companies. I was watching you

Reliable,great customer service

I'm always honest I like to go to…

Since 2019 I been with this company, I'll give them 5 stars hands down, do a great service when they need to repair, I'm sorry for giving only three stars, because majority of my experience since I'll being with this company my internet its always stays very slow, ǰust trying to loading,up Oit of the 30 day of the month I get lucky to get maybe 10 days at the most of fair conextion.

Josh listened to our preferences for…

Josh listened to our preferences for location of antenna and explained answers to our questions. Despite cold, snow, and address mix ups, he was on time and provided installation quickly. Pleasant maner.

I had service with Viasat 5 years and…

I had service with Viasat 5 years and was wonderfully satisfied. I was forced to upgrade both satellite and box and now nothing works. Called company and was told it is what it is and I need to contact my TV manufacturer or other device manufacturer to find out why it doesn't work. I'm done with this company and gone as soon as I find something else.

The person I was talking to was very…

The person I was talking to was very helpful. They did not try to talk me out of canceling my internet and I told them why i was canceling. they took the time to help me and were very courteous when they talk to me. If I need viasat again I will come back because the customer service rep was easy to deal with and very respectful.

Great satellite service

The installer arrived a bit before the appointment which was great. He was a very personable young man and I enjoyed our conversations throughout the time that he was working inside. Viasat is a very good satellite provider that I had been a customer of some years prior. I had gone to a less expensive company and been unsatisfied with the outcome. The towers in my rural area are crowded and unreliable...I guess you get what you pay for! I'll stick with Viasat until they price me out.

Dreadful experience. Stay away from Viasat!

Service man never showed up. 10 days now with no internet staff on phone not helpful. Gross repeated incompetence. This business will not survive for long.

Inconsistent service

Inconsistent service . Have to reboot the modume all the time . Almost daily . Super slow and buffering . Customer service is nonexistent . The service has been a pain since started . Looking for another provider .

Great while discounted

I love the internet overall. Had better quality service during the promotional first six months. The moment the promotion stopped, the great quality went out. It was faster and worked better during the first six months. No changes, no extra, but higher pay for slower and less internet. It is high pay for the quality service now. Getting anyone on the phone is hard. It routes me back to my online account and has me try to handle things there instead of a person first. I'd honestly cancel if I had another option for internet service.

My experience has been good as long as…

My experience has been good as long as the modem keeps working but it frequently goes offline. I think I need a new one.

I’m in remote mountain location…

I’m in remote mountain location surrounded by National Forest, my internet powered by solar. My service is dependable and enables not just use of my computer but my cell phone….calls & texts. Thank you. Lee

Internet speed vs cost

I liked being able to have internet in a location that is not serviced by any ISPs. The service download speed ranged from 2 mbs to 30 mbs. Most of the time it was at the lower end of this range. And, the servide is grossly over priced. My ISP in Berkeley with speeds up to 350 mbs is $50 a month cheaper.

Have had great service with no intruptions.

Have had great service with no interruptions especially with rain or storms.

Background music when shows are being…

Background music when shows are being played can’t hear what people are saying in show!

Online availability is seldom down.

Any questions are quickly answered by…

Any questions are quickly answered by phone contact representative.

Poor service and too much cost for what you get.

This company costs too much. I rent the equipment, they do not respond to outages. It is off quite a bit. When it was new, it was not this way.