vidaXL

Defective product and missing parts

I received a defective product with missing parts. The product was a foldable table I talked with customer service. Delivery of missing parts was not possible. I made a request to return the defective product and receive a different one. I received a mail that the return ticket was created, but the courier didn't come.

Was good but a long time for delivery

Was good but a long time for delivery! Its ok for me!

Item arrived "safe&sound" 👍

Item arrived "safe&sound" 👍, thank you!

Overall happy

The order came intact and in good shape, the quality of the products is good, overall we are happy with the order. The only thing to mention is about the exterior roller blind, the material is very creased due to the fact it comes packed folded, it should come rolled to avoid the wrinkles. I can provide some photos.

Order placing process was ok

Order placing process was ok, hipping process was ok, product received was as advertised.

Ok, perfect

Ok, perfect.

Here we can find good stuff....

Here we can find things we cannot find anywhere else.

Support is non-existent, business accounts are broken

Stay away if you ever expect to need any kind of customer support. What VidaXL calls "support" is just a cheap chatbot pretending to be a real person, giving generic copy-paste answers that solve nothing. Every time you reach out, you're promised someone will contact you "within 1 business day" — and then nothing happens. Not after one day, not after a week. Nobody follows up, ever. On top of that, their Business Account system is fundamentally broken. Everything looks fine in your account settings, VAT is verified, all details are correct — but when you actually try to place an order, it simply won't go through. And good luck getting help with that, because… see above. If you're a regular consumer buying one item and hoping nothing goes wrong, maybe you'll be fine. But if you're a business customer or if you ever need actual human assistance with anything, look elsewhere. There is no real support here — just a chatbot loop designed to make you give up.

I purchased from vidaxl.ro in March…

I purchased from vidaxl.ro in March 2026. When I tried to initiate a return, the process was deliberately delayed for 5 days — they kept asking me to justify my decision, which is illegal under EU consumer law (Directive 2011/83/EU). When I finally managed to register the return, the agent tried repeatedly to convince me to accept a voucher worth a fraction of my order value instead of a full refund. The courier picked up the package on April 7th. By April 17th — no refund, no update whatsoever. When I contacted them again, the agent admitted in writing that a previous refund attempt had been rejected due to an internal processing error on their side, and asked me to wait another 10 business days. The case was then escalated to their 'complaints department' with an additional 12 business days on top. Their phone support line is completely inaccessible — after 10+ calls I was met with either 30-minute wait times or messages saying no agents were available. I have filed formal complaints with ANPC (Romanian Consumer Protection Authority) and ECC Romania (European Consumer Centre). Avoid this company.

The product has good quality

The product has good quality. The price was also satisfying. The term of arriving, good.

Easy to order good princing but very…

Easy to order good princing but very poor quality product

Not for outdoor

Product quality is really poor. Items could be easily installed but after that, probably for the large opening -width, the orizontal beams is really curved. In the rainy weather the fabric is like a bag who retain water. VidaXL's solution was to pull the tarpaulin up in inclement weather. I ask again. Is the pergola for indoors or outdoors? Because I don't think a normal person will pull the tarpaulin up in the evening to open it when they are near the awning, and if it rains to pull it back up.

Worst quality seen in this kind of product!

Long delivery time and poor product quality

No product Recieved, do not order from this company!

I ordered an exterior wood playground with a shipping time of 5 business days. I was contacted 3 times to provide my phone number, which I did, additionally to the fact that the number was provided from the beginning in my profile! 9 days later the Order gets cancelled with the explanation that due to „System issues“ the phone number was not recieved. It seems to be a scam or a bad joke, very unprofessional. I advise everybody not to Order from this website!

Appalling experience

Appalling experience – Incomplete product and non-existent customer support. I purchased a room divider that arrived with missing parts. Without these components, the product is impossible to assemble and completely useless. Despite contacting customer service, I was offered an insulting partial refund instead of a solution. I requested a full return and was promised that return labels would be sent via email, but they never arrived. It is unacceptable to pay for a defective product and then be ignored when exercising your legal right to a return. I do not recommend vidaXL – total lack of professionalism and questionable product quality!

Bad bed

It's so strange that you get a bed and only 1 week later you can use it because the matrass came much later. Also, iff you see the bed that we bought, you can say that the information and pictures, don't give the right information to get a clear picture off how the product in reality is. Beside that the bad is from a very cheap material made, and the bottom off the bed where the matrass is up will lift it selfes up iff you don't stay on it. And the bed is not straighth so when you open the bed, the wood is toughing the iron. And the place under the bed you can not really use because it has some suports in it. It's really a bad bed and a bad choice.

Great fast service

great experience

Flexibility of the courrier

After placing an order on this website…

After placing an order on this website for a kitchen table with chairs, I realized when the package arrived that the chair legs were not compatible. Because of this, I requested a return for the product. From that moment on, they repeatedly tried to offer me a $50 voucher for their website or discounts on future orders. I explained several times that I was not interested in vouchers or discounts and that, since I was returning the product within the legal return period, I expected a full refund. Initially, they confirmed that everything was fine and asked me to provide my IBAN and SWIFT code so they could process the transfer. However, less than 24 hours later, I received another email stating that they would refund the money and that they did not want the product returned. I found this approach strange, but I assumed that maybe this was their procedure. Then, less than 24 hours later, I received a notification from GLS saying that a courier would come to collect the package for the return. I prepared the package carefully, packed it properly, and handed it over to the courier. In Romania, when a return pickup is arranged directly by the seller, the person returning the package does not receive a receipt or document from the courier. A few days later, I received an email from them asking me to provide a receipt for the return, which simply does not exist in this situation. I contacted GLS, who confirmed that the return package had already been delivered to the destination, and vidaXL also has confirmation from the courier company. Despite this, they keep delaying the process, telling me that they have contacted the “relevant department” and that I will be contacted soon. The same response repeats over and over again. At this point, it almost feels like they are trying to delay the situation until the customer gives up. Today I decided to file a complaint with the Consumer Protection Authority and I am also considering taking this matter to court. I strongly advise people not to buy from this company. If you encounter any issue with a product, you may end up losing both the product and your money. I hope this review helps someone avoid the same situation.