vidaXL (vidaxl.ro) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 94 of them were added in the last 12 months. Last updated 2026-08-10.
Even the package was delivered late, when I asked Vidal XL about it, they have reacted fast, traced and solved the issue, which was caused by the transport company
Reply from vidaXL2025-07-09
Dear ibraim ervin,
Thank you for choosing vidaXL.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We will report the shipping issues to the courier company for improvement.
Looking forward to seeing you again soon.
Kind regards,
Joan-vidaXL
I
Ioan · 1 review · Experienced 2025-05-15 ·
★★★★★
Quite Satisfied
The order was delivered quickly and the product arrived in very good condition.
The assembly instructions were easy to follow.
The stability could have been improved.
Edit 26.05
Am fost contactat de vânzător și am găsit o metodă de a rezolva mica problemă sesizată.
Mulțumesc pentru promptitudine!
Reply from vidaXL2025-05-20
Hello Ioan,
Thank you kindly for sharing your thoughts and for later updating your review.
We are happy you were overall pleased with the experience and are curious about the stability issues.
We contacted you directly to find out more and managed to find a solution together. We are glad that our interaction and the proposed solution were satisfactory for you. Looking forward to a fruitful collaboration!
All the best!
Andreea
J
John doe · 2 reviews · Experienced 2025-02-28 ·
★★★★★
I only bought one tall cabinet from…
I only bought one tall cabinet from them and overall it wasn't bad, only small inconveniences, like:
- the door handles holes weren't perfectly placed.
- the final assembly let some small assimetry that couldn't be fixed by screws.
- the pieces weren't market with numbers to know their places(so it took a bit of trial and error on assembly)
- the back panels were a bit short that left 1cm gap.
Reply from vidaXL2025-03-27
Hello John,
Thank you kindly for your review.
We are sorry to hear you encountered some small inconveniences with your cabinet. This is not the experience we want our customers to have.
We couldn't identify your order based on information provided, so we requested some key information from you in order to contact you directly. Since we received no reply to our request, we kindly ask that you contact us at [email protected] for solutions.
Eagerly awaiting your reply.
Andreea
vidaXL
