vidaXL (vidaxl.ro) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 94 of them were added in the last 12 months. Last updated 2026-08-10.
I have purchased a small red carpet and I mă pretty happy about it . Delivery on time
Hello Theo, Thank you sincerely for your review! We are very happy that you were pleased with your order and we look forward to having you back in our online shop. All the best! Andreea vidaXL
I recently ordered a bed which arrived with a missing slat. I was offered a few options to resolve the issue, and since I did not want to dismantle the entire bed, I opted for the coupon. Following this, I placed an order for a dresser. Unfortunately, the delivery was significantly delayed, and I had to wait three weeks for it to arrive. While the product quality is acceptable and I appreciate the helpful chatbot service, the overall experience was disappointing due to the missing part and the extended delivery delay. I kindly ask you to take this feedback into consideration and improve the handling of such issues.
Hello Edit, Thank you for giving us your thoughts. We are sorry to hear you received an incomplete product and had a delayed delivery on separate occasions. We try our best to improve both of these aspects continuously and you are a big contribution to that. We contacted you directly to try and make amends. We hope you will give us this chance. Hoping to hear from you soon. Andreea vidaXL
Delivery delay 2 weeks. customer service did not bother to help. all they keep saying is "come back tomorrow and check again"
Hello Cosmin, Thank you for your review. We are deeply regretful to hear about your negative experience with the delivery and service received for your order. We noticed one of our agents already requested a new product be delivered to you. Nonetheless we contacted you directly to offer compensation for time spent waiting. EDIT: We are glad we could get in touch and find an agreeable resolution. We look forward to a good collaboration! Andreea vidaXL
I bought the black bathroom set..in principle it is ok..but it came incomplete..it was missing the drawer slides (a very important piece)
Hello Adriana, Thank you for your honesty. We are sorry to hear you were missing such an important piece and would like to make it up to you. Our colleagues already processed an alternative solution, but we would like to go the extra mile and help you a little more with purchasing the necessary pieces. Please check your e-mail for a message from us, we would love to hear your thoughts on this. EDIT: I am glad we managed to come up with adequate compensation for your troubles. All the best! Andreea vidaXL
The expedition to a vacation house was ok.
Hello Adrian, We appreciate your sincerity. We are very sorry that you were disappointed in your umbrella and would like to make it up to you. We contacted you directly to collect more information and figure out a solution together. Awaiting your reply with many thanks. Andreea vidaXL
Servicii impecabile recomand! Produse de calitate, pret competitiv, site prietenos, livrare prompta.
Very nice! Easy to assemble! The material is OK.
Happy with the purchase Arrived on time and I highly recommend it!
Damaged products, impossible to use them and very expensive return fees Update: I was contacted by them and my money was refunded; the staff was very understanding and eager to solve the problem.
Hello Eusebiu, Thank you kindly for your review and for the update. We are sad to hear your bedside cabinets arrived damaged and would like to make it up to you. At the same time, we are glad our interaction and the ensuing solution helped to improve your experience. Looking forward to a great collaboration! Andreea vidaXL
I recently purchased the vidaXL TV Cabinet with LED lights, Sonoma Oak 160.5x41x50 cm. Unfortunately, my experience was not as good as I hoped. After assembling the unit, I noticed that the panels do not align properly and visible gaps remain between some of them. The top board also has an uneven surface, as if the veneer was not applied correctly. While the design itself is modern and attractive, the execution and quality control were disappointing. This was my first order from vidaXL, and sadly it will also be my last based on this experience. I hope vidaXL will improve their product quality and assembly precision in the future, as the concept and style are promising.
Hello Cristian, Thank you kindly for sharing. We are sorry to hear you received a defective cabinet and are here to help. We contacted you directly to find out more and figure out a solution together. We hope that our interaction and the ensuing solution were satisfactory for you. Have a great day! Andreea vidaXL
I placed an order through your website, which uses a .ro domain. Naturally, I expected the product to be shipped from Romania. Instead, it arrived from the Netherlands after a significant delay. Had I known the item would be shipped internationally, I would not have placed the order at all. The product quality is far below expectations for the price paid, which prompted me to request a return. I was informed that the return shipping cost—50 lei—must be covered by me. This is unacceptable. Why should customers bear international return costs when purchasing from a Romanian-domain website? Your website gives the clear impression that goods are shipped from Romania. Failing to disclose the true shipping origin misleads customers and may constitute deceptive commercial practice under consumer protection law. Unless this matter is resolved promptly, I will have no choice but to submit a formal complaint to the National Authority for Consumer Protection (ANPC) and any relevant European consumer protection agencies. I urge you to correct these practices immediately and to arrange a cost-free return for this order.
Hello Paris, Thank you for sharing your experience so candidly. We are deeply sorry for the experience and the confusion regarding the location of our warehouses. We treat such observations with utmost seriousness, so we immediately contacted the appropriate department to investigate. We noticed that in the meantime our team processed an alternative solution for you. EDIT: Having discussed privately and agreed upon a solution, we hope you will consider buying from us again. You contribution matters. Andreea vidaXL
Perfect product, very good seller, good raport price / quality, I recomand!
The problem is that they claim they provide an excellent service, but they lie when declaring the arrival time of the products. In the email order it is written they will arrive in 3-5 business days and on the ordered products pageor 4-5 business days. The truth is that they are arriving it at least 7-10 days.
Hello Anca, Thank you kindly for your review. We are sorry to hear there was a slight delay to your order. This is definitely not our standard. We contacted you directly to find out more and make this right by you. We hope our interaction and the agreed upon solution were satisfactory for you. All the best! Andreea vidaXL
Hello Adrian, Thank you kindly for your honest thoughts on this item. We are deeply sorry to hear you received a defect awning and would like to help. We contacted you directly to find out more and figure out a solution together, but you were not interested. If you are open to discussing possible solutions, you may reach us at [email protected]. Have a good day! Andreea vidaXL
Ordered a bamboo luggage stand, it arrived incomplete. Managed exchange it and the new one was also missing the same part. Also the quality of the product was nothing like in the pictures. Later update: I've purchased a stick from a local hardware store, cut it and modified it to fit, and when putting everything together, the bottom piece which should hold the stand open, doesn't fit at all. Fortunately that's not an essential part. Update 2: I was contacted by a customer support representative and had a very open discussion and I've been offered a refund. I've changed my review from 1 to 3 starts.
Hello Claudiu, Thank you kindly for your review and for the update. We are sorry to hear the luggage stand was incomplete and that the replacement product featured the same issue. Rest assured we will investigate this internally. We are happy our interaction and the agreed-upon solution were satisfactory and look forward to a good collaboration. Have a great day! Andreea vidaXL
Very long time for delivery. I paid for priority shipping and I received product later the for the normal shipping. UPDATE: i receieved a coupon (2 x priority shipping tax), but the product still arrived in 7 days. We will see in the future.
Hi Andrei, Thank you for taking your time to share your experience with us. I am glad our interaction was positive and that you decided to return with an update. We are sorry to hear that you did not receive your order on time, even though you opted for the Priority Shipping service. This case is not representative of us, and we would like to make it up to you. I have contacted you directly to learn more and work together to find a solution that is convenient for you. We hope to enjoy a fruitful collaboration going forward. All the best! Andreea vidaXL
Dear Cons Cons, Thank you so much for taking the time to leave us this amazing review. It is our goal to provide high-quality products with affordable pricings. Looking forward to seeing you again soon. Kind regards, Joan-vidaXL
Excelence, good price and delivery! Recomend!
Dear cornel groza, Thank you so much for taking the time to leave us this amazing review. It is our goal to provide high-quality products with affordable pricings. We are thrilled to have made your delivery experience a positive one. Looking forward to seeing you again soon. Kind regards, Joan-vidaXL
product was well described and what we received matches the description; shipping was good. we contacted customer support and they helped quickly.
Dear Vlad Spatariu, Thank you for the positive comment. We appreciate your compliment and are delighted to hear about your satisfaction with our service. We are excited to learn you are satisfied with our vidaXL Daybed with Extension and Drawers Light Grey 90x190 cm Velvet. We are thrilled to hear that you are satisfied with the delivery service. We look forward to welcoming you back to vidaXL in the near future. Kind regards, Joan-vidaXL
103 reviews matching