VideoProc Converter AI provides an all-in-one solution for transforming old, SD, and low-quality videos/photos into stunning 4K and beyond. It offers a range of features including transcoding videos/audios/DVDs, upscaling, smoothing, stabilizing, fixing, compressing, editing, downloading, and recording. Plus, it tackles issues related to video quality, formats, and file sizes efficiently, thanks to its Level-3 Hardware Acceleration technology
Written by the business, not verified by us.VideoProc Converter AI (videoproc.com) has a 4.2 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally versatile, fast, and reliable to use for converting videos and managing multimedia projects. People also appreciate the outstanding support team, which consistently provides quick, helpful, and effective solutions whenever assistance is requested. Some reviewers were not happy with occasional software bugs and unexpected downloading failures experienced during daily use. Users noted that certain video processing tasks occasionally hung or stopped working properly, requiring extra troubleshooting steps to resolve. Consumers pointed out that these technical hurdles required patience while waiting for updates or fixes from the team.
Auto-generated from all reviews of this business. For reference only.I've been using VideoProc Converter for almost 3 years, it's fantastic software. Recently it stopped working and crashed when I opened it. I contacted support who recommended updating the GPU driver. I did that and it works again. Brilliant to have such good customer/ tech support.
The best converter and fast with a lot of possibilities
For those who need video subtitles, due to hearing loss or lack of language skills, there are few things as annoying as subtitles that are out of sync with the audio track. There are various software solutions available to correct this problem ranging from the manual-tedious to the automatic-simple. Solutions on the manual end of this spectrum typically involve playing the video, listening to the audio track, and reading the subtitles while using the keyboard to manually time-shift the relevant tracks until they are synchronized as best can be determined by the human senses. After the manual synchronization is complete, the original file must then be re-encoded to permanently capture the changes. Automatic solutions are virtually effortless, but typically require that the audio-video file and the subtitle text file be loaded separately into the application so the software can work its synchronization magic. These solutions obviously require that one can obtain the appropriate subtitle file from some reliable source. VideoProc Converter is the only software solution I have found -- and I have looked extensively -- that allows you to extract the original subtitles from a video file and create a separate subtitle (SRT) file that can then be loaded into an automatic synchronization application to produce a new perfectly synchronized SRT file. The new SRT file can then be used in a video player as an external subtitle source, or VideoProc Converter can be used again to reintegrate the new subtitle file into the original audio-video file, either soft-coded or burned in. The process works perfectly and, for me, was sufficient reason alone for purchasing VideoProc Converter. I should also mention that, on one occasion, I had a minor problem installing an update to the VideoProc software. I was able to email the support guys at Digiatry who quickly responded and resolved the issue. I hope this review is helpful to anyone who needs video subtitles and is considering purchasing VideoProc Converter.
I tested many applications and this one is the best and irreplaceable. Everything works without any problems, contact with the support is instant - I paid for the license and I don't regret it at all
Support is one of the best, they helped and assisted me fast, program does work perfectly I recommend it 100%.
This is a seamless, intuitive product that is useful for someone like me who is not very knowledgeable about software. When I downloaded a YouTube video using VideoProc Converter, it would not play on my Mac ("not compatible with Quicktime"). I emailed my issue and support gave me a clear explanation and a simple suggestion, "You can add the video back to the program and convert it to MP4 H.264, which is QuickTime compatible." It worked perfectly and I appreciated the fast clear response.
I wrote a review on this product, shown receipts, etc, but I see it was taken down. I stand on the review that I posted, stating that this converter is NO GOOD! It's a WASTE OF MONEY!!! I posted an in-depth review and it was taken down. Companies don't want to hear when a customer has a bad experience then post it. They only want the good ones. Well, my experience with this product was not good and I want anybody who read this to know it.
Very fast support and assistance with locating my lost activtiation code. Great software, just far more convienient that what I was using before.
downloaded video pro converter 29th March - and paid for family licence. It comes up with an error message and to contact support. Have now tried to install and register on three different machines - with the same result. Have sent an email to support (and also sales) four times with no response. About to give up and ask for a refund - although not sure how that will go given that they do not respond. Anyone any suggestion how to make contact with them? Updated 5 April: Good News the support team has made contact - for some reason none of my emails were getting through. I sort of worked that out as after they made contact following this review - I lost contact again and so made contact using another email. Now all sorted! So please disregard the negative comments - now to use the software and I will get back with another review once I have used it for a while. Thanks Trustpilot.
so my new software worked as advertised for three days. Then it quit. I contacted support and after a couple of days, they told me the problem was not enough storage. Unfortunately I had already unsuccessfully tried to reload the software. Turns out I had copied the password incorrectly. After sending a screenshot they identified my error. System is working again.
VideoProc Converter great program does everything it claims and more, Had a problem reinstalling and the staff stepped up very very fast so yes excellent five stars ***** David Holden
The reason why I give them 5 stars is because the application fulfills its mission perfectly and secondly because the technical team behind it is very professional. When I have needed something from them they have always answered me, solving the problem efficiently, quickly and with kindness
With 3 exchanges of letters, they successfully solved my problem with the VideoProc software, which was not caused by the operation of the software, but by the exhaustion of the storage capacity of my computer. Thank you DigiArt!
I have been testing this converter and several others. I used the free version and it worked. So I decided to purchase this one mainly for the price. Well, as soon as I used it, everything just fell apart. Any file I put into it, an error message would pop up. Then, I put the same files into the other converters and they worked fine. So, I changed the format, resolution, almost anything to get this thing working. I kept trying to work with it because I just paid for it. I didn't have a problem with the free version, so everything I did with the free version I did the same thing when I purchased it. It was totally MONEY WASTED!!! As stated earlier, I decided to purchase this one over the other ones I've tried mainly because of the price. I guess it's true what they say, "cheaper ISN'T always better", or "you get what you pay for". I already asked for a refund, and even sent a screenshot of the pop up error message but I'm just going to count it as a loss and chalk it up to experience because I am not going back and forth with these people about refund that they guaranteed when I sent a screenshot as suggested. I do know a few people that does a lot of work similar to what I do and are looking for a good converter. I will make sure to tell them to STAY AWAY FROM VIDEOPROC CONVERTER!!! DO NOT WASTE YOUR MONEY!!! If I could, I would've given this software a ZERO rating. Thanks for absolutely NOTHING!!!
I use the program just for adding English subtitles to downloaded videos and it does that well most of the time. I asked if I could set up defaults so that I don't have to enter the same for every single video but got no response for that question. My main bugbear is that I'm using an old version 3.5 but I can't install a newer version as I keep getting an error message with "The application was unable to start correctly (0xc000007b)". I've since installed two programs to see if it is my computer and they installed effortlessly. DigiArty say it is a Microsoft problem and I can't see that it is.
Hi Rob Thank you for your feedback and interest in VideoProc Converter. V3.5 is a very old version; please update to the most recent version to take advantage of new features and improvements. If you require specific assistance, please contact our support team ([email protected]), who will assist you to the best of their ability. Sincerely VideoProc Team
The reason I am leaving a 5 stars respond is simply because these guys are extremely treating my comments seriously. Every time when I raised an issue or suggestion, they would come back to me so quick and solved my problem perfectly.
Though I got the Converter software at a promotion, the Support Team tackled my problem precisely within a few hours after I e-mailed them with the error screenshot. Functions I used most frequently are screen-recording and video-download, they just meet my needs.
The Support Team resolved my issue promptly after I provided a couple of log.txt files. Communication via email was prompt and concise. VideoProc is a tremendous product.
Support responded in relatively guick time considering thousands must have experienced same issue . Very pleased with team ,. APP is best and easiest to use .😊
Besides having a great product, they have excellent customer service. Programs like VideoProc Converter which interface with YouTube need to always be in sync with YT tech and thus software always is.
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