VideoProc Converter AI provides an all-in-one solution for transforming old, SD, and low-quality videos/photos into stunning 4K and beyond. It offers a range of features including transcoding videos/audios/DVDs, upscaling, smoothing, stabilizing, fixing, compressing, editing, downloading, and recording. Plus, it tackles issues related to video quality, formats, and file sizes efficiently, thanks to its Level-3 Hardware Acceleration technology
Written by the business, not verified by us.
Is VideoProc Converter AI legit?
VideoProc Converter AI (videoproc.com) has a 4.2 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally versatile, fast, and reliable to use for converting videos and managing multimedia projects. People also appreciate the outstanding support team, which consistently provides quick, helpful, and effective solutions whenever assistance is requested.
Some reviewers were not happy with occasional software bugs and unexpected downloading failures experienced during daily use. Users noted that certain video processing tasks occasionally hung or stopped working properly, requiring extra troubleshooting steps to resolve. Consumers pointed out that these technical hurdles required patience while waiting for updates or fixes from the team.
Auto-generated from all reviews of this business. For reference only.
I'm only using the download tool, and that works more or less flawlessly. But I am not happy with the 3 second delay in the freeware version; it should enough that you have to click on extra time on the reminder. Putting in an additional delay is off-putting and not very sympathetically even though it's their right to do so. But this is also why I cannot award the fifth star.
However, the Digiarty support team is very quick to reply to an inquiry and to fix any issues.
Firstly it works, never glitches or crashes whatever I throw at it and I use it a lot. 2nd The customer service is fantatsic. They have helped me solve a problem when I upgraded to the new VPC (literally emailed back in minutes) and then again when I lost my software license code, emailed me back within a minute with the code! Good people good product. Cheers!
I purchased Video Proc to help me create a Youtube Video.
It was very easy to use and create my videos.
The other part i like about Video Proc is the Video Tutorials they constantly put out to teach you how to create videos and use Video Proc.
This is my favorite video editing software and combined with Avidemux free software is a great combination.
I am into music video editing and use it for parties and BBQs
Reply from VideoProc Converter AI2023-02-10
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us. We'll make sure to share your feedback with our team because knowing we're on the right track means a lot to us.
Used to be happy with this app on MacOS, but since af 2 month it is no longer working. After a few mails support got silent...
I would not spend my money on this.
Reply from VideoProc Converter AI2023-02-04
Hi Rene
We're sorry to hear that.
We just got back from vacation and went back to work today.
It appears that our support team lost your emails. Could you please contact our them at [email protected] again?
They are looking forward to hearing from you to solve the problems
Sincerely
VideoProc Team
Dvd converter only works for some DVDs
Video editor doesn't work. Cutting feature doesn't work
Reply from VideoProc Converter AI2023-02-04
Hi George,
We're sorry to hear that. Could you please share your feedback to [email protected], and our support and development teams will look into the issues.
Sincerely
VideoProc Team
I purchased the program, but I wasn't able to register it or get it to recognise files. Shirley and the support team were brilliant, patiently talking me through all sorts of possible solutions. Eventually, it transpired that the program wasn't able to connect properly to the internet because some of my system files had been corrupted. Problem now solved.
Reply from VideoProc Converter AI2023-01-05
Thank you for taking the time to share your experience with us! We are so grateful for your kind words. Please do not hesitate to contact our support team if you have any questions in the future!
Have a great day!
Sincerely
VideoProc Team
UPDATE 2 - DO NOT BUY - you will be spammed constantly and repeatedly every few months -REPLY FROM VIDEOPROC UTTER RUBBISH
Original Review
Good software, fair price - truly terrible company. -
Videoproc does all I need and so i BOUGHT it - you know PAID for it. So I have a full licence OK, I hope you understand what this means, because Videoproc doesn't will constantly offer you the chance to buy it - again presumably or update to multiple user copies - ( i only have one set of of hands).
So you own it - everything should be ok right. Sadly NO. Every month or so when I open videoproc I get a banner page offering the opportunity to buy it AGAIN on some offer or other - this repeats every time I open it until the offer closes. It is obtrusive disruptive and frankly offensive. Then it starts all over again a month or so later.
OH there is a tickbox saying 'Do not show this again' - doesn't work - why should it they've had my money already - so who cares. SO you contact digiarty - you get a message saying something like 'we'll pass that on to someone who cares about customers' - sadly they appear to have left and joined another company. Then a month or so later when a new daily bombardment happens you write again - and the same response ! - they don't know there is nobody there. AND THEN AGAIN - this company must be the worst for customer 'service'.
SO in summary good software but excessive marketing (for a product you already paid for!!!!) makes it a no-go. Oh I have a lifetime licence - so I expect this will continue till I die - what did I do?
There are other packages out there - they won't constantly force you to respond to banner pages that block access to what you OWN.
You decide - get on using what you paid for OR constantly have to click to close 'offers'.
UPDATE 1
OK SO THEY REPLIED QUICKLY ENOUGH - BUT DID NOT ACTUALLY FIX ANYTHING - I UPDATED TO NEW VERSION AS SUGGESTED - CLICKED ON 'DON'T SHOW AGAIN' - AND - AND - GUESS WHAT STILL GET A BANNER LAUNCH OF CHRISTMAS OFFER TO BUY IT AGAIN AT FIRST USE AFTER CHRISTMAS - UTTER CR*P -
DO NOT - REPEAT - DO NOT BUY THIS YOU ARE PAYING THEM FOR A LICENCE TO HACK YOUR COMPUTER AT WILL TO LAUNCH ACTIVITY YOU DON'T WANT - TRULY DREADFUL COMPANY
UPDATE 2
Well read their second response:
In their own words - it is not a banner apparently - it just covers the application at launch so you have to click to remove it - every time you launch it for a week or so and the starts all over in a month or so
and they dont apologise for it !!! - they admit it is how they market their software to those who already own it - incredible.
As of today they have offered to refund the purchase price - this is NOT what I wanted - I just wanted to use MY software - that I OWN - without being bombarded with on-screen spam that cannot be stopped.
Reply from VideoProc Converter AI2022-12-16
UPDATE:
Hi Adrian,
We apologize once more for your unpleasant experience. We will certainly pass along your suggestion to our boss and R&D team.
Thank you again for your feedback
Have a great day!
Sincerely
VideoProc Team
UPDATE:
Hi Adrian
We sincerely regret that. It's not a banner, but the entrance to our news room. It consists of only two or three words. You don't need to click it if you have no interest. We occasionally provide our clients with special advantages, like prize drawings, big software announcements, and unique free license keys from our other software partners. It's a doorway for communicating crucial information to our clients.
We would forward your feedback to my manager and see what we can do to strike a balance.
Thank you for your understanding and patience.
We wish you and your loved ones health and happiness in 2023
Sincerely
VideoProc Team
.........................................................................................................
Hi Adrian
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
For the pop-up, we changed the setting so that it won't appear after you click "Do not show this again" in November.
For the multiple licenses, we made it because users frequently asked if they could receive a discount for a number of licenses. Some people want to use it on different computers, while others want to share it with their loved ones or friends.
Please update to the most recent version to avoid seeing the pop-up after selecting "Do not show this again." Please email us at [email protected] if you are still experiencing problems.
Apologize again for the inconvenience. Please let us know if you have any further questions.
Sincerely
VideoProc Team
I had a very simple ask, lost activation code after a reboot to computer. The team were quick in their response, which enable me not to miss any deadlines. Thanks guys great CS.
Well, I've got more than one converters, but I keep coming back to VideoProc. Ik just works as advertised and is easy to use. I have asked and my Lifetime license covers all future upgrades and updates. So I'm done searching and staying with this converter, thank you very much.
I plan to download to edit a video cause it was recommended from someone on youtube, there's virus in the app that you download and it prevented me from shutting down, uninstalling it or stopped it. It asked to scan my hardware and cannot delete that window and it blocked me from all other window and the only thing left to do is letting it scan my hardware but I am not a fool to let that virus in so I unplug my computer. Such a shaky business, a scam.
Reply from VideoProc Converter AI2022-11-15
Sorry for the confusion. Do you mean VideoProc Vlogger?
When you run it for the first time, we will scan the hardware and check the GPU models and drivers to see if we support hardware acceleration. It is free of viruses.
MacXDVD Software
WinXDVD
Aiarty
UpsideOnly
Usbest1
CustomRigs Uae
ADM-group
Tricon