Vision Global WiFi

Not recommended for London

Went with Vision Global Wifi because best price for both UK and EU coverage. Order was easy, shipped direct to me in the USA. Return was just as easy, but 2 days is not a lot of time, so that was stressful since our return flight was delayed almost a full day once back in the US. We were in London for just over a week and I would NOT recommend this service if you're traveling to London. It didn't matter if we were inside or outside, at least 60% of the time there was no internet connection. The 2.5G network didn't work at all, it was completely dead. Thankfully, I remember the 5G and switched to that. We had 3 (three) devices connected and got nonstop warning messages about network overload. The puck is supposed to handle 10 devices. Finally disable that message. London coverage was completely unreliable and could not be trusted for our most crucial task - navigation. We then went to Dublin for almost a week and had a very different experience. It worked great in Dublin, both inside and outside. We could trust it would work when needed. Unfortunately, the experience in London could not be redeemed by the experience in Dublin as we had to pay for an alternate means of connection so that we could get reliable navigation. I also gave up on accessing any sort of website while inside and crossed my fingers outside. I had to check restaurant allergen menus and that was not possible with this puck as the internet would not reliably work. That was huge fail and actually resulted in us being turned away from at least one restaurant because the staff would not answer questions, they just kept directing me to the QR code that would NOT load. I was not able to test the e-sim because I didn't realize as a US customer my phone had to be paid off for that to work. That's on me, but I will never again do the e-sim unless my phone is paid for, which is unlikely since they cost way too much. I would've been nice if that was a * at the bottom of the option since all US cell providers lock their phones to their networks until they are paid for and it's not something new.

Edvin LpezUnited States · 2 reviews · Experienced 2026-06-17 · Posted 2026-06-18

The company is doing pretty good…

The company is doing pretty good everything is working on hands I love it

I just like containing wifi to customer

Dennis NdundaKenya · 1 review · Experienced 2025-09-28 · Posted 2025-09-28

High quality products

Easy

Easy, convenient and you have your own wifi.

The charger wasn’t working right and…

The charger wasn’t working right and had to make sure every time if it was charging. I had to extend my stay and rental. When I called the person I talked to was really nice and made it easy.

Quick service when we had questions.

March 2020 Japan trip

I was going to southern Kyushu for 3 weeks and needed wifi connection. Through the JTB website, I ordered a pocket wifi and had it delivered to my home before leaving on my trip. The ordering process and delivery process was flawless. Once I was in Japan, I activated the unit and used it continuously during my trip...even to the southern tip of Kyushu. There were no disconnections. The issue I had was during the times I tried to send a picture...very, very slow or no transmission at all. But, for texting and web browsing, etc. it was great. I even used it with Google Maps on a driving trip to Cape Sata. Perfect! Thank you.

Easy pick up/ returns at the airport.

Great Service!

great service fast reliable good price.

Worked great in Singapore and Vietnam

Worked great in Singapore and Vietnam. Too bad the router was stolen in Ho Chin Minh City two days before the departure from that city.

Had no issues during the trip

Very good internet

Good experience

I used the mobile wifi unit for 2 weeks in japan. It worked absolutely great.

Excellent customer service

Pick up at the airport was easy and quick. I had to extend my rental and got that arranged via email in quick order. Vision Global understands customer service!

We always use VisionGlobal Wifi…

We always use VisionGlobal Wifi whenever any family member travels to Japan. It works great from Tokyo, to Osaka, to Hokkido. Customer service and price are good and is very convient to pick up and drop off.

Horrible service

Under extreme circumstances I was not able to pick up the WiFi. Being closed on weekends, which is ridiculous as many travel on weekends and holidays, I could not contact anyone. Overseas and upon return I requested some consideration in the matter and was told that a manager would contact me. This never happened. Of course my money was promptly taken. Unfortunately this becomes a negative situation and review.

everything was good

everything was good, aside from the return. i had to return it immediately when i got back and didnt have a couple days to return it.

The service in general was good

The service in general was good. Getting the router was easy enough. I had issues with the quality of the service in general. It was slow and unreliable most of the time. The bandwidth was enough to navigate Google maps and to text but nothing more. I have contracted services with other companies that had enough bandwidth to stream music while we drove around the country and I think, if you want to be competitive, you should offer the same.