Vision Global WiFi

Hi SK! We are overwhelmed that you love our customer service and taking time to write a review about us. We will continue our best effort to serve our customers well. Thank you so much for appreciating us and our company. Keep us in mind on your next travel. If you have any questions, you may email us at [email protected]

Hi Mijiju! We are so grateful to receive an overwhelming review from our valued customer. We will strive our best to make our WiFi rental service a relish to future customers. Please contact us at [email protected] if you have any questions.

Hi there! We are happy to hear your positive experience with us. Thank you for leaving us a comment. Please keep us in mind for your next travel! Please contact us at [email protected] if you have any questions.

Hi Marites! Thank you so much for letting us know. We are very sorry to hear your experience. Unfortunately we didn't see an email from you if you would like to cancel and refund since you cannot able to pick-up the device. You may also pick-up the device the next day after your original pick-up date if you cannot able to get it during business hours. In addition, any changes to the contract/cancellation of the service shall be accepted until 5 days prior to the customer’s departure. However, from 4 days prior to the customer departure, 100% of the application fee shall be charged as compensation for the communication fee (equivalent to a cancellation charge) as a result of the cancellation. No refunds shall be issued in cases where the customer shortens the contract period after departure. This was included in the order confirmation we always send to every customers. We do hope you email us when this happened so we could able to assist you although your return date was 1/6 and can no longer update since it was already due to the period. We hope that for the next time this will not happen for us to be able to assist you since we always do our best to make our customer feel convenient with our service.

Hi there! Thank you so much for your kind words. We hear you - the router can be more compact. We always appreciate customer's voice for us to improve our service! Don't forget to rent from us for your next travel abroad!

Hi Rob! Thank you so much for your kind words! We are so glad the experience was positive to you. Please keep us in mind for your following travels. If you have any questions, email us at [email protected]

Hi Lopez! Thank you so much for your feedback! We really appreciate it! Looking forward to assisting you with the internet service in the near future. If you have any concerns, you may contact us at [email protected]

Hi Matt! We love your feedback! Please let us know if you are traveling next time and we would love to provide our service again! Thank you so much for sharing your experience and taking the time to write us such an uplifting review.

Hi James! We appreciate your feedback! Happy to know your Japan trip and the process went smooth. Please feel free to contact us anytime at [email protected]

Hi Gary! Thank you so much for writing us an awesome review. Looking forward to assisting you with the internet service in the near future! Please feel free to refer us to your friends and family in the future!

Hi Eric! Looking forward to assisting you with the internet service in the near future! Thank you for your positive comment! Don't forget to rent from us for your next travel abroad.

Hi there! Thank you for giving us a 5-star review. We always appreciate customer's voice for us to improve our service! Don't forget to rent from us for your next travel abroad! Contact us at [email protected] for any concerns.

Hi Kevin! We are overwhelmed that you love our customer service and taking time to write a review about us. We will continue our best effort to serve our customers well. Thank you so much for appreciating us and our company. Keep us in mind on your next travel. If you have any questions, you may email us at [email protected]

Hi Alma! You're always welcome and thank you so much for sharing your positive experience with us. We are delighted that the outcome turned out well. We will do the best we can to satisfy our customer's needs and never disappoint you. Looking forward to serving you again. If you have any concerns, you may email us at [email protected]

Hi Malkie! We are grateful that you've shared a positive feedback with us. We will make sure to continuously serve you well. If you have any questions, email us at [email protected]. Thank you so much and hoping you'll book with us again in the future.

Hi Michael! Thank you for leaving us a positive feedback! We will check the device to make sure the device is in good condition and never disappoint you. Please feel free to refer us to your friends and family in the future. If you have any concerns, you may email us at [email protected]

Dear Customer, Thank you for sharing your experience with us. We will do our best to avoid this thing to happen and improve our service. Please keep us in mind for your next trip! If you have any concerns, you may contact us at [email protected]

Hi Kent, Thank you for your review. We apologize for the inconvenience we have caused, we would like to know the situation in more detail to make this right for you. Please kindly contact us by email [email protected] or phone 424-219-9224. Vision Global WiFi Customer Support Team

Apologies for the unsatisfactory in regards to our internet service. Most of the time 4G slows down to 3G since the reception might be weak because there is no cell tower close by or in the rural areas. But then, we do hope that even if you had a negative experience with us once, please don't judge the whole company. And we will do our best to improve more in the future for our customers. Also, thank you for bringing up the best of our customer service. We appreciate you took time and gave us feedback. If you have further questions, please feel free to contact us at [email protected].

Dear Customer, We apologize that the experience wasn't pleasant for you. We offer more data if required so please refer to our website for details. We have different plans for Japan. Our throttle speed is at 128kbps, which is only good for messaging. We appreciate your time and effort to write us a review. If you have further questions, please feel free to contact us at [email protected].