Our fast, secure, high-speed portable WiFi hotspot makes sure you stay connected whenever and wherever you go! #visionglobalwifi
Vision Global WiFi (visionglobalwifi.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 92% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-09-04.
Dear Customer, Thank you for taking the time to write us a comment. Please feel free to contact us if you have any questions while/after/before using the WiFi router, we would love to hear from you and improve our service to serve you better!
I used this device for a two-week visit to my house in the Azores islands. I do not have telephone or Internet service there, and it is a quite rural location. This device provided me with my sole link to the outside world. I used it for phone calls, work and personal email, social media and the usual. It handled a lot of picture uploading with little trouble. As advertised, video and music streaming ate a huge amount of data, which meant I was throttled on my first day. Lesson learned. From that time on, I cut the streaming and had excellent service. The device failed only once. When this happened, I rebooted per the instructions. No problems after that. It's also lightweight and easy to carry in a bag or even your pocket if you need to run errands. The power supply seemed endless, and I did test it for up to eight or nine hours at a stretch. I recommend, and I will use it again.
Dear Robert M, We are thrilled to hear your positive experience in the Azores islands. We count ourselves lucky for customers like you. Hope to see you soon for your upcoming trips! We also provide plans for more than 130 countries, so please refer us to your friends and family. Thank you again for sharing your experience with us. We are grateful for you!
We purchased vision global wifi for our trip to Japan and everything was great! It was delivered on the day they promised, it was easy to use and worked perfect on our trip! I would use vision global WiFi again!!
Dear CK, We love hearing back from our customers and we are so happy to hear that the device worked well! Hope to see you soon for your upcoming trips! We also provide plans for more than 130 countries, so please refer us to your friends and family. Thank you again for sharing your experience with us!
Easy to use. Great service
Dear Customer, Thank you so much for giving us a sweet feedback!
I am very satisfied with the overall service. The delivery was quick and wifi was excellent during the trip in Canada. Also it was easy to send the device back.
Dear Customer, We are grateful for your feedback! We offer more than 130 countries so please keep us in mind for your next trip! Hope to see you soon!
Dear Irene, Happy it worked well, thank you for writing us a comment! Would love to hear from you again soon!
Unit performed nicely, but battery did not last long and required constant recharging.
Dear Customer, Thank you for sharing your experience with us. We will check the battery and make sure all the devices we send are under healthy condition. We always appreciate customer's voice for us to improve our service, we hope to see you again and continue to serve you.
I was traveling through Europe for 4-6 weeks so rented a pocket WiFi. The USB cable and/or outlet adapter that came with the unit (I’m not sure which one, perhaps both) were broken so I was unable to to charge the WiFi. When I wrote to Vision Global WiFi after the first day of use, their initial responses were only to ask me if I knew how to charge the unit and question whether or not I was doing it correctly. After 3 days of ensuring them that it wasn’t user error and that it was the equipment that was faulty, I asked them to send me a new charger. The response I received was that it would be cheaper for me to go out and buy one on my own rather than them sending one. I was told to save the receipt and I would be reimbursed upon return of the unit at the end of my trip. As far as I’m concerned, this is ridiculous customer service. Not only do they not inspect their products before they’re shipped but apparently it’s the customer’s responsibility to buy equipment for it. The WiFi itself worked fine but worst customer service I’ve experienced in a long time and I will not be using them again.
Dear Customer, We would like to apologize for the negative experience you had with us. Your voice is heard, and we are working on how to better our service and of course ship no broken charger. We hope you don't judge the entire company by this one experience, and if you don't mind giving us another chance, we will be super happy to serve you again and show our improvement. Thank you for taking the time to write us a feedback, we truly appreciate it.
Seamless experience. I received everything in a timely manner and had no problems using the device while abroad.
Dear Customer, Thank you for your positive review! We look forward to serving your internet service for your next travel overseas!
Dear Customer, We love your pithy feedback! Please let us know if you are traveling next time and we would love to provide our service again!
Dear Customer, We appreciate your positive comment! Please keep us in mind for your next travels.
For my business trip, I borrowed this. While I went to business trip East side, this wi-fi was no ploblem to reception. I will rent it again, if I have a chance.
Dear Aki, We appreciate your positive feedback! Hope to see you soon for your next rental!
Great Value: Used it in Japan and Indonesia, signal was strong and the device is easy to use.
Dear Carolyn, Thank you for your positive review! We hope to see you soon, and hopefully you can recommend our service to whoever needs it.
I had a wonderful experience with Vision Global WiFi. I used their Verizon plan in the US (especially NYC area) and the signal was strong even inside buildings and most subway stations. Their support was great, the delivery quick and timely, the prepaid box to send the device back is easy to use and the postboxes where you can drop it are ubiquitous. It saved a lot of time in my trip, as there are public wifi but signup is not always immediate, while the pocket device is always ready and easy to operate. It also saved a lot of time to research the LTE bands supported by my phone and US carriers, which is a need: otherwise, your phone may connect to 3G or even only 2G, and that's so slow to ruin any trip. Overall, very performant and convenient, and their customer service excellent. Minor notes about the device I got: it's a bit bulky, but I guess they come locked from the carrier and cannot be replaced. It won't fit any pocket, you need big pockets or a small bag. The battery with the supplied charger takes a while to fully charge, and won't make a full day, so a power bank is advisable for anything but mild usage. I had mine, but they also provide one if requested.
Dear Customer, Thank you so much for complimenting our customer service and sharing your awesome experience with us! The battery life is between 4 to 6 hours, also depends on how many devices are connected to it and we also offer portable battery rental for $2/day. We would love to invest in lighter devices, we appreciate your feedback on the weight and size. We offer more than 130 countries so please keep us in mind for your next trip! Hope to see you soon!
It worked really well but the high speed data allowance is too low. Unlimited high speed would have been nice.
Dear Rich, Thank you for your feedback! There are different plans provided on our website, and we offer more than 130 countries so please keep us in mind for your next trip!
Overall the portable wifi hotspot was great and had little issues. The battery lasted a full day when fully charged and the speed was good. I exceeded the 500 mb threshold on some days and the speed didn't get slowed. However, there was a day where I was unable to connect which was an issue but I felt it was fair since I exceeded the threshold a couple days back. I received the portable wifi 2 days before my departure date and sending it back was very simple. They sent a postal box with the label attached so all I had to do was place the item in the box and send it back. It was a very seamless process and I would definitely use Vision Global WiFi again on my next trip but would upgrade to the 1gb plan.
Dear Customer, Thank you so much for giving us a sweet feedback! We love hearing back from our customers and we are so happy to hear that the device worked well! Hope to see you soon for your upcoming trips! We also provide plans for more than 130 countries, so please refer us to your friends and family. Thank you again for sharing your experience with us. We are grateful for you!
Should explore to have more device return or drop off sites especially in airports such as JFK, Boston international airports. Also as we stayed in Hilton hotel at Boston Logan airport, signal was interrupted.
Dear Froy, Thank you for taking the time to give us a review and for giving us your precious suggestion! We will update our service, hope to see you again soon!
i got to know the Vision Global WiFi through Amnet New York, which has been my travel agent. The unit arrived to me on time, and the returning the unit was smooth, except I had to make a trip to the post office on foot, the day I returned from a month trip. I had 5Gb unit for one month, but along the way, I got a reminder that i had reached the maximum usage. This alarmed me because I had no idea how much left. i send an email to the company. I got a prompt response describing possible options etc, but no way to find what's left. I'm wondering which plan I should choose for the next similar trip. Otherwise, I was quite satisfied with the service provided. Thanks.
Dear LNT NewYork, We are so grateful that you made an effort to share your experience with us. It's recommended to download apps to keep track of the data usage if your chosen plan is not unlimited. For Japan, there are many different plans to choose from, you can call us at 424-219-9224, we would love to help you out with choosing the most suitable plan for you. As for the return methods, there are return boxes available at airport counters in Japan and in the US as well if making a trip to the post office is not convenient for you. We are always updating our service and so glad to hear from you! Please keep us in mind for your next trip, hope to see you again soon!
Very handy and easy to use... unlimited used
Dear Gary, We are grateful for your feedback! Hope to see you again soon!
I did not have any issues with Vision Global Wifi. Wifi device came on time and return box was labeled.
Dear Seiichi, We always appreciate customer's voice for us to improve our service! Don't forget to rent from us for your next travel abroad!
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