Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
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Is Vital Records Gov legit?
Vital Records Gov (vitalrecordsgov.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 49% give 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-04.
Hi Chi! We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service your application will have to be mail to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors.
This is an easy process. I received everything I needed in a timely manner. I highly recommend !!
Reply from Vital Records Gov2022-08-05
Hi Theresa! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
I never received the birth certificates that I applied for
Reply from Vital Records Gov2022-07-11
Hi Charlotte! The Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
This site just cheated me out of $89.00. I applied for a birth certificate. They sent me an application to take to health department. They said they don't have anything to do with birth certificates. I called the vital statics at my capital and wasvtold this site is a scam. They had already deducted the money from my card. SCAM
Reply from Vital Records Gov2022-07-11
Hi Maxine! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
All good, information correct and delivered earlier than stated.
All in all, good job and thank you.
Barbara
Reply from Vital Records Gov2022-08-05
Hi Barbara! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
All was awesome needed my birth certificate for tsa and so far seamless
Reply from Vital Records Gov2022-08-05
Hi Anthony! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
I am grateful to have been able to obtain a marriage certificate from 50 years ago. Thank you for the prompt attention you gave to this request.
Reply from Vital Records Gov2022-08-05
Hi B! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Hi! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
Sent my application for a marriage certificate and you received it on 6/8/2022. I have yet to receive my Mit in the mail at home. I just called your Customer Service # and was told it could take 3-5 weeks, today is 4 weeks so hence why I rated you 2 STARS ! I hope I receive it next week. They asked if my personal check had been cashed and I said I don't know - not at home right now so I'll check tonight. I hope it comes next week because I can't get my Husband's Social Security until I give SSA my marriage certificate after 42 years of marriage. Thanks Esther
Reply from Vital Records Gov2022-07-12
Hi Esther!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Hi Molly! The Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Hi Lori! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
My “kit” came two weeks after I ordered it. The online add should be more clear that all you do is fill out a form. For $89 it’s not worth the money.
My “kit” came
Reply from Vital Records Gov2022-07-12
Hi William! We appreciate the time you have taken to leave us your feedback. We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Hi Roddy! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Very simple process. Professionalism of abundance and extremely friendly ready to help. If you have a question, someone (a live person) answers the phone.
Reply from Vital Records Gov2022-08-05
Hi Dale! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Out of four applications the last to were s;owed down and caught up because of the Solano county records department had to get a hold or someone out of the Solano county other record departent maps ect because I was born and raised there condi-19 just became the excuse not the problem county workers are over worked this person contacted me finally in person person he had sent back two paper records and checks before this while i stilled lived in ca still do not have my marriage license. i will try soon for that to if you need workers I live in Springhill Louisiana,71075 disabled but now live in a area where internet is dependable taught disadvanged hands on students since 1980 excepte eighet year a chef who worked the last 13 years for government tlow income teaching Job Corp contractor .
Reply from Vital Records Gov2022-08-05
Hi Sandra! Thank you for your rating. Rest assured that we will keep improving our services in the future to maximize customer satisfaction.
Hi Dave! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
I paid $100 dollars in total for my birth certificate where I thought it was only suppose to be $80 dollars that’s rediculous enough and the instructions aren’t clear at all.
Reply from Vital Records Gov2022-07-11
Hi Donte!
The process required by the Health Department to obtain a certificate requires state fee.
This processes are internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I was unaware that when completing the request, it would not result in receipt of my certified birth certificate; instead, more paperwork and another fee. This felt like a scam to me. Although I was refunded my $89.00 payment, I would not recommend this service to anyone.
Reply from Vital Records Gov2022-07-11
Hi Diane! We have gathered over 4000 county specific applications in our database to ensure we can provide the fastest request option.
Our service fee includes UNLIMITED customer support, which State offices do not provide.
We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure you application package and documents arrive at the destination.
We save you time on trying to figure out confusing paperwork, and we make sure your application is error free. Also, we offer all inclusive packages, some with a rush option, in which we do all the hard work and submission to the state for you.
Customer satisfaction is our top priority, and we are responding to every request made. Our services have a satisfaction guarantee, and refund without any questions for all unused applications. We have processed a FULL refund.
The process was quick and efficient. Allowing me to do the least amount of work, because most of the work was done by the vital records process. I am pleased with this portion and just waiting for the finale, document received on my end.
Reply from Vital Records Gov2022-08-05
Hi Cedric! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Hi Larry! The Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
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