Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Written by the business, not verified by us.
Is Vital Records Gov legit?
Vital Records Gov (vitalrecordsgov.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 49% give 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-04.
This is my second reminder to write my review but I’ve not received anything yet so I’m a little concerned as to where my birth certificate is.
Reply from Vital Records Gov2022-07-12
Hi Coni!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Getting my birth certificate was no hassle and I would recommend this 100%
Reply from Vital Records Gov2022-08-04
Hi Mary! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Hi Maria! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. You inspire us to do our best every day. You are the real MVP!
I give 5 stars because I did receive my service as mentioned in the online application information. I received my documents in a timely manner, everything was easy to understand through the process. No dissatisfaction on my end. Thank you.
Reply from Vital Records Gov2022-08-04
Hi Belinda! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Used your service to get my birth certificate. Still do not have it..
very slow service
Reply from Vital Records Gov2022-07-12
Hi Jennifer!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
All your information was wrong. Luckily I knew someone that worked at the Health Department that you had me send all my documents. She helped me out and I received the certificate the same day. You even had me.semd.the wrong amount.
Reply from Vital Records Gov2022-07-12
Hello, Monica.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Thank you.
I am still waiting for records to arrive. I sent payment and I have not gotten it yet.
Reply from Vital Records Gov2022-07-18
Hi !
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certificate. I checked the USPS shipping delivery status and the package has been held in North Carolina since May 30th !!! My guess is the Vital Records has provided the incorrect address on the envelope that I mailed.
Reply from Vital Records Gov2022-07-12
Hi!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Hi Keith! The Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I was not told that I needed to also send my marriage license. So weeks later everything I mailed out came back. With a paper saying I was missing it..now need new postage too!!! And will again have to wait!
Reply from Vital Records Gov2022-07-12
Hi Michelle!
The process required by the Health Department to obtain a certificate requires a study of the application but in many cases, the health department restricts certain requests for personal matters.
These processes are internal to the health department and we have no control over them.
When they returned your request, they should have attached a document with the reasons why your request was returned. In many cases, it is due to a lack of a document.
We appreciate you reviewing, attaching anything missing, and resubmitting your application. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Quik response , total attention to what I needed. Customer service was much to my surprise, a 10 in my perspective. Only can't remember the lady name.
Reply from Vital Records Gov2022-08-05
Hi Angelica! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
I paid 89.00 for Vital Records to send me a print out of my paperwork and a address. I still had to send in the information and pay another 15.50 for a copy of my birth certificate.
Two words
Rip Off!!!!!!
Don't do it.
Reply from Vital Records Gov2022-07-12
Hi Cary! We appreciate the time you have taken to leave us your feedback. We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I am getting a review and I have not yet received my certificate
Reply from Vital Records Gov2022-07-11
Hi Douglas! The Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I thought I was paying for you to do the search and send us a birth certificate. All you sent us was an application for a birth certificate, which is free online.
Reply from Vital Records Gov2022-07-11
Hi Maribeth! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Still waiting for all the paper work It was sent back to me because the check fell out at post office but didn't know. No call another 4 weeks pass and I just now got the paperwork I filled out with notarized. I called asked for replacement and that was 4 more weeks ago. Still waiting. What was my 89.00 for and why did I need to pay another 29.00?
Reply from Vital Records Gov2022-07-11
Hi Cookie! The process required by the Health Department to obtain a certificate requires state fee.
This processes are internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I never received the death certificate I paid for from ya'll very disappointed when it wasn't cheap.
Reply from Vital Records Gov2022-07-11
Hi Jacqueline! If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
You all are a f***ing scam I paid $85 for to Wright my name on a form and send it to me. F*** you.
Reply from Vital Records Gov2022-07-11
Hi Mike! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
The process was easy and reps were helpful. I have not received my final papers as of yet so for now all has been good
Reply from Vital Records Gov2022-08-05
Hi Mary! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Very disappointed in this service. I purchased your services, which is nothing more than mail. Then I have to do the leg work, and pay another charge for the work I had to do. This is a rip off. I'm telling everyone, even my uncle who has herpes..
Reply from Vital Records Gov2022-07-11
Hi Ashley! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
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