Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
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Is Vital Records Gov legit?
Vital Records Gov (vitalrecordsgov.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 49% give 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-04.
I still haven’t received my sons birth certificate it’s been two months
Reply from Vital Records Gov2022-07-26
Hi Britney,
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery. The documents you sent to the Health Department is still in transit. Also, if you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Hi Mariah! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
I applied for my marriage license in April and it is now July 22. I got this notice for my feedback, but I have not received my certificate. I paid $89.00 for nothing! Very disappointed!
Reply from Vital Records Gov2022-07-25
Hi Mary!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I sent the information you sent me to sign and date. It was returned to me from the post office saying the postage said a package and it didn’t meet the weight requirements. This is crazy you charging me $89.00 for what? I want a refund ASAP!!!!!!
Reply from Vital Records Gov2022-07-21
Hi Linda,
The process required by the Health Department to obtain a certificate requires a study of the application but in many cases, the health department restricts certain requests for personal matters.
These processes are internal to the health department and we have no control over them.
When they returned your request, they should have attached a document with the reasons why your request was returned. Customer satisfaction is our number one priority. We have provided you a full refund since we can see you are not satisfied. We hope this will resolve the issue and clear the air of any misunderstanding.
Still haven’t received my sons birth certificate. I think my son may have made a mistake when sending back the packet, because the envelope that the new birth certificate was supposed to be shipped to my address came back empty. I feel like I should have received it and even with this minor mistake, I feel like I should have received something in the mail telling me how to go about getting it. Or you guys should provide your own envelopes to send out the certificate if this mistake was ever made. Not satisfied at all feel like I waisted my money and my son still doesn’t have it and still can’t get his learner’s permit or even state I.D card. Please either refund my money or send me a new packet or something!
Reply from Vital Records Gov2022-07-19
Hi Joel!
The process required by the Health Department to obtain a certificate requires a study of the application but in many cases, the health department restricts certain requests for personal matters.
These processes are internal to the health department and we have no control over them.
When they returned your request, they should have attached a document with the reasons why your request was returned. In many cases, it is due to a lack of a document.
We appreciate you reviewing, attaching anything missing, and resubmitting your application.
Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Process was good. Could have used a little better clarification on the difference of paying. It cost way more to do paper application rather then we could have printed it off for cheaper. Oh well live and learn
Reply from Vital Records Gov2022-08-04
Hi Haydan! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
Been over a month and still have no birth certificate. No records at Vital Statistics about the order to obtain my birth certificate. Sent money to you and got a piece of paper to fill out and envelopes, but now nothing. Thanks for stealing my money. Also reported to BBB and post negative posting online.
Reply from Vital Records Gov2022-07-18
Hi Diana!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
What started out a little complicated with questions turned into a quicker road then thaught. Just make sure you do the paperwork slowly with not a single error in spelling or boxes not checked. Make sure if you are older trying to get a passport you get a new birth certificate. The original one that I have does not have my parents information allow extra time. It would be nice if the passports are connected with government issued paperwork like your ss # and expecially your birth certificate. Now I’m praying I will get my paperwork to get on a well deserved vacation
Reply from Vital Records Gov2022-08-04
Hi Kathleen! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
I got an email saying I recieved the birth certificate, but I haven't. I received the packet back saying it didn't have all of the information even though I filled out everything you guys marked as needing. It was missing a date on a line that was not marked so I didn't see it! So I have to go buy another envelope and redo the thing by myself, which means I paid vital records for nothing.
Reply from Vital Records Gov2022-07-13
Hello Cherryl. We appreciate the time you have taken to leave us your feedback. We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Everything went smoothly and in a timely manner. The process was very easy.
Reply from Vital Records Gov2022-08-04
Hi Tina! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Hi Maegan!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
i paid for the service but never received the copy. this is a rip off. i would like my money refunded, ASAP. thank you
Reply from Vital Records Gov2022-07-12
Hi Jonineb!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Five stars. Excellent service and communication. It worked like it was supposed to.
Reply from Vital Records Gov2022-08-04
Hi Daniel! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
I got a empty envelope no birth certificate very unhappy paid and received nothing
Reply from Vital Records Gov2022-07-13
Hi Lori! We appreciate the time you have taken to leave us your feedback. We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
So far I am extremely happy with this service. I like that they keep you infromed
Reply from Vital Records Gov2022-08-04
Hi Joanne! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
My neighbor brought me the package. To God Be The Glory!!! Thank you, God, for another Blessing !!!
Reply from Vital Records Gov2022-07-12
Hello Annie,
Thank you for taking the time to provide us with your feedback.
We can see that your comment could not be completed.
If you feel dissatisfied in any aspect when using our service, please send us an email so we can learn more about your problem and seek a solution.
We will be waiting for your mail
Thank you!
so far so good easy to aquire on line forms, have not received certifate yet. your on line experience excellant!
Reply from Vital Records Gov2022-08-04
Hi Gregory! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Hi Lloyd! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Hi Christopher! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Hi Toni! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
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